Niamh McDonnell
Carbury
Summary
Dynamic professional with extensive experience at ESS Health & Safety, excelling in project management and customer service. Proven track record in enhancing operational efficiency and compliance, while effectively managing cross-departmental communication. Skilled in Microsoft Office and adept at problem-solving, ensuring seamless workflow and superior client satisfaction.
Overview
25
25
years of professional experience
Work History
Administrator
ESS Health & Safety
Edenderry
01.2025 - Current
- Scheduled meetings and appointments to optimize time management.
- Served as initial contact for inquiries regarding Manual Handling Employee Training.
- Processed Manual Handling Certificates to ensure compliance.
- Drafted and compiled Safety Statements for regulatory adherence.
- Lodged VAT returns to maintain financial accuracy.
- Managed office operations, enhancing workflow efficiency.
- Coordinated communication between departments to streamline processes.
Customer Services & Internal Sales Executive
Steripack Ireland Medical Packaging
Mullingar
07.2024 - 11.2024
- Ensure excellence of operations from order entry intake through order processing, invoicing, cash recovery and daily support.
- Respond to customer inquiries and resolving issues or complaints along with handling key customer accounts.
- Forecast management, documentation and shipping, Invoicing, payment follow up.
- Coordination with sales department.
- Coordination with New Product Introduction Engineer.
- Coordination with Production Manager, Planning and shipping department.
Customer Service & Internal Sales Executive
Nelipak Medical Packaging
Clara
09.2021 - 07.2024
- Reporting to the Customer Service Lead
- Responsible for generating the Standard & Operations Report each morning for orders regarding upcoming shipments for the next 4 weeks.
- Responsible for key customer accounts for the Southern Europe Region.
- Work closely with the Sales Managers/Sales Directors.
- First point of contact, dealing with all queries/issues from both the international sales team and the customers in a timely and effective manner.
- Establish controls to monitor all out-going correspondence & quotes to ensure accurate & professional responses.
- Work closely with Production Engineers, Planning dept, Production Manager, QA & Finance dept to ensure the smooth running of all day-to-day activities.
Herbalife
Healthy Lifestyle Breakfast Club
Mountmellick
08.2018 - 02.2020
- Oversaw daily management of breakfast club, enhancing operational efficiency.
- Executed stock ordering and cash reconciliation to uphold financial integrity.
- Performed sales and prospecting to drive business growth.
Clinical Operations Administrator
Healthcare Screening Ireland
Dublin
06.2015 - 06.2017
- Management of Rostering of 12 staff between Operations and Clinical Nursing team.
- Liaising with site contacts regarding screening dates/locations/site requirements.
- Main point of contact for customer service across all sites in operation.
- Printing of all relevant documentation for Training Purposes and ISO recording.
- Booking of Safe Pass/Manual Handling Courses and other courses required for the nursing team.
- Tracking of all Holiday requests.
- Working/Liaising with Management in operational areas across the business.
Senior Administrator/Healthcare Assistant
Brocklebank Group Practice
Earlsfield
11.2012 - 01.2015
- Actively collaborated with Doctors, Nurses, Managers, Venders, Sales Reps and Patients on a daily basis.
- Progressed from Reception to Office Administrator to Healthcare Assistant within the practice.
- New Patient Health Checks, HIV Testing, Spirometry, ECG, Daily phlebotomy clinic, Assisting GP in the coil clinic, Smoking Cessation Clinic, daily re-stock of GP/Nurses consultation rooms.
- Infection control training at Kingston Hospital.
Medical/Sales Administrator to Dr. Eva Orsmond
Orsmond Weight Loss Clinic
Newbridge
03.2011 - 11.2012
- Supervised the day-to-day operations of the office
- Event planning for open days/information days with potential customers
- First point of contacts for customers.
- Upselling of products
- Ordering of supplies/cash handling
- Labelling of blood test bottles/delivering to Portlaoise Hospital Laboratory dept.
Senior Administrator
Byrne Civil Engineering
Sydney
01.2010 - 01.2011
- Progressed from intermediate to senior administrator.
- Supervised the day-to-day operations of the office.
- Supporting and developing tender submissions for large scale public procurement contracts.
- Scheduling and coordination of personnel and workload delegation.
- Managing relationships with service providers and contractors to promote the firm’s policies.
Receptionist/Sales Administrator
Wrights Window Systems
Co. Westmeath
04.2008 - 12.2009
- Personal Assistant to the Managing Director.
- Key point of contact for customer suppliers and visitors.
- Data entry of accounts receivable, cash balancing, banking and sales and accounts queries.
- Full responsibility for the coordination and booking of travel for senior managers and directors.
- Booking and coordination of conference facilities.
- Scheduling of appointments and mail management for the Managing Director.
Receptionist
Hilamar Hotel
Co. Westmeath
02.2006 - 03.2008
- Front Office Reception
- Accounts receivable
- Cash balancing
- Responding to guest queries
- Upselling of hotel rooms and packages available within the hotel.
- Dealing with customer queries and complaints.
Customer Service Representative
Conduit Ireland
Dublin
01.2001 - 12.2005
- Call Centre Representative providing directory assistance on Irish and UK Telephone Networks and responding to customer enquiries.
Education
QQI Level 5 Reception/Frontline Reception Office Skills - Distinction
LIR Business Centre
Mullingar, Co. Westmeath09.2025
QQI Level 5 Medical Terminology - Distinction
08.2025
QQI Level 5 Spreadsheet Method - Distinction
07.2025
QQI Level 5 Word Processing - Distinction
02.2025
SAP Software -
06.2023
Introduction to the Medical Device Medicinal Drug & Cosmetic Manufacturing -
06.2021
QQI Level 6 Human Resources Management - Distinction
LIR Training Centre
Mullingar, Co. Westmeath01.2012
Irish Leaving Certificate - Distinction
NCFE Level 3 Principles of Management - Distinction
Skills
- Typing and Microsoft Office
- Project management and planning
- Communication and interpersonal skills
- Active listening and problem-solving
- Customer service and relationship building
- Diary management and organization
- Credit control and account setup
- SAP and MFG Pro expertise
References
Available on request
Timeline
Administrator
ESS Health & Safety
01.2025 - Current
Customer Services & Internal Sales Executive
Steripack Ireland Medical Packaging
07.2024 - 11.2024
Customer Service & Internal Sales Executive
Nelipak Medical Packaging
09.2021 - 07.2024
Herbalife
Healthy Lifestyle Breakfast Club
08.2018 - 02.2020
Clinical Operations Administrator
Healthcare Screening Ireland
06.2015 - 06.2017
Senior Administrator/Healthcare Assistant
Brocklebank Group Practice
11.2012 - 01.2015
Medical/Sales Administrator to Dr. Eva Orsmond
Orsmond Weight Loss Clinic
03.2011 - 11.2012
Senior Administrator
Byrne Civil Engineering
01.2010 - 01.2011
Receptionist/Sales Administrator
Wrights Window Systems
04.2008 - 12.2009
Receptionist
Hilamar Hotel
02.2006 - 03.2008
Customer Service Representative
Conduit Ireland
01.2001 - 12.2005
QQI Level 5 Reception/Frontline Reception Office Skills - Distinction
LIR Business Centre
QQI Level 5 Medical Terminology - Distinction
QQI Level 5 Spreadsheet Method - Distinction
QQI Level 5 Word Processing - Distinction
SAP Software -
Introduction to the Medical Device Medicinal Drug & Cosmetic Manufacturing -
QQI Level 6 Human Resources Management - Distinction
LIR Training Centre