Niamh Lenane

• Assisted customers in selecting toys based on age, interests, and developmental needs.
• Organised merchandise displays to enhance product visibility and encourage sales.
• Trained new staff on product knowledge, sales techniques, and store policies effectively.
• Fostered a fun and engaging shopping environment by maintaining a positive attitude and upbeat demeanour.
• Conducted interactive product demonstrations, driving interest in new products.
• Assisted with stock checks and inventory management, improving store efficiency.
• Handled cash transactions accurately; maintained financial integrity of the shop throughout shift.

• Deliver live training sessions for new hires on CRM and ATS platforms (GoodTime, Greenhouse, Zendesk), ensuring smooth adoption and faster ramp-up.
• Present monthly updates and conducted live training for EMEA and APAC recruiting teams, improving knowledge of CRM/ATS features and best practices.
• Streamlined candidate screening process by utilising applicant tracking systems to manage and track candidate applications effectively.
• Partner with recruiters to align processes and share training insights, enhancing candidate experience and contributing to 12.5% reduction in time-to-fill
• Facilitated high volume interview scheduling (100+ per month) and logistics, ensuring timely communication with candidates and hiring teams throughout selection process.

• Developed and implemented facility maintenance schedules to ensure optimal working conditions across all departments.
• Assisted in creation of training materials and resources to support employee development and onboarding processes.
• Evaluated training effectiveness through feedback mechanisms to continuously improve programme delivery and content relevance.
• Managed logistics for training events including venue selection, equipment setup, and participant communications.
• Monitored facility safety protocols to ensure compliance with health and safety regulations and best practices.
• Managed budget allocated for personnel development activities; ensured optimal utilisation without compromising on quality of output.

• Ensured compliance with health and safety regulations by implementing sanitation protocols.
• Assisted in managing reception area by greeting visitors and directing inquiries appropriately.
• Collaborated with team members to maintain cleanliness and hygiene standards throughout the facility.
• Conducted regular inspections of sanitation supplies and equipment to ensure proper functionality.

• Assessed clients' mental health needs through comprehensive interviews and evaluations.
• Coordinated appointment scheduling and managed reception area to ensure efficient operations.
• Documented client interactions and maintained confidentiality in accordance with data protection regulations.
• Implemented administrative procedures to enhance workflow efficiency and improve client experience.
• Streamlined the overall evaluation process by introducing new technologies into our workflow.
• Managed social media accounts by scheduling posts and responding to comments promptly.
• Developed engaging content for various social media platforms to enhance brand visibility.

• Assisted customers with product selection and provided detailed information about features and benefits.
• Coordinated inventory management processes to ensure optimal stock levels and timely replenishment.
• Implemented visual merchandising strategies to create appealing product displays and maximise customer engagement.
• Trained and mentored new staff on customer service best practices and operational procedures.
• Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
• Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
• Resolved customer complaints and process issues with proactive problem-solving skills.

Paid internship This role required assisting Professor Burke with a project entitled “Item and
dimension characteristics of the Dysexecutive Questionnaire (DEX) identified through examination
of data from healthy adults”.
• Collated an initial body of research papers to inspect the current status of other DEX research
projects.
• Collected data from DCU students around campus in a timely and professional manner.
• Organised data to enable initial client assessment and analysis of the project.
• Reported daily participant figures and research findings to Professor Burke.

• Managed inventory control processes to maintain optimal stock levels and ensure timely order fulfilment.
• Trained new staff on warehouse procedures and best practices to enhance overall team performance and productivity.
• Recorded incoming and outgoing shipments accurately to maintain precise inventory records and facilitate audits.
• Picked, packed and dispatched consignments for timely deliveries.
• Assisted in a positive customer experience by handling queries efficiently.
• Sorted incoming products for efficient storage and distribution.

• Assisted in creating visually appealing merchandise displays that attracted customer attention.
• Supported sales team by managing inventory levels and ensuring stock availability for customers.
• Organised product layouts and signage to enhance overall shopping experience for visitors.
• Engaged with customers to provide assistance and enhance satisfaction during store visits.
• Learnt about new products quickly, providing comprehensive guidance to customers.
• Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
• Managed till operations smoothly, reducing waiting time for customers.
• Improved customer service by efficiently handling queries and complaints.
• Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.

• Built rapport with new and existing customers to boost client retention (Global ballet companies including Royal Opera House, Royal Ballet, celebrity clients).
• Accepted card, cash and cheque payments in POS register system.
• Organised displays to promote inventory and encourage customer purchases.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
• Maintained knowledge of products and features to provide recommendations to customers.

• Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
• Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Operated cash registers with accuracy and processed cash and card transactions.
• Assisted customers in locating specific items to boost satisfaction.
• Designed visually pleasing in-store and window displays to increase footfall.
• Monitored display stock levels, replenishing for consistently well-stocked sales floor.
• Assisted customers with product selection and provided detailed information about features and benefits.
• Trained new staff members, fostering a supportive working environment.

• Promoted customer loyalty scheme at checkout.
• Operated cash registers with accuracy and processed cash and card transactions.
• Managed inventory levels to ensure timely availability of essential office products.
• Trained new team members on product features, customer service techniques, and sales strategies.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Cleaned work areas and equipment to maintain faultless hygiene standards.

• Resolved customer complaints and process issues with proactive problem-solving skills.
• Inspected products for damages and expiry dates before processing refunds.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Managed till operations smoothly, reducing waiting time for customers.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Processed returned or exchanged items and provided refunds to customers.
• Promoted customer loyalty scheme at checkout.
• Fostered a welcoming store environment by maintaining clean and well-organised displays.
• Trained new staff members, fostering a supportive working environment.

Performed Pantomine shows in schools around the Dublin area.

• Achieved a convincing portrayal of emotions for believable characterisation.
• Studied scripts meticulously; understood plot development, character motivation and narrative structure for comprehensive portrayal.
• Displayed versatility by performing in various genres including drama, comedy and musicals.
• Incorporated director's feedback into performances for continuous improvement.
• Created costumes and makeup for characters