Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work history
Author of information booklit
Bar Association
Los Angeles, California
08.1997 - 10.2023
For the Irish/American, in Los Angeles
My Employment consisted of updating the Irish Immigrants Survival Guide
This is a manual that new Irish immigrants are provided with on their arrival to Los Angeles.
Applied subject matter expertise and writing skills to create educational brochures and handbooks.
Prepared easily understood, clear and complete user manual.
Research Analyst
Dublin Solicitors Office
Dublin, Leinster
08.2001 - 10.2001
Completed research for a legal trial regarding the relationship between the viewing of pornography and the committing of violent crime.
Collated research outcomes into reports that explained complex findings clearly and concisely.
Kept up to date with findings from relevant research within society and shared with the law firm.
Developed reports and documents containing recommendations.
Defined research objective and determined best methods to meet research aims.
psychology tutor
University College Dublin
Dublin, Dublin
01.2000 - 01.2001
Developed and incorporated engaging web-based support material, aptly meeting distance learning needs.
Designed and evaluated Individual Learning Plans using person-centred approach.
Updated records and progress reporting to enhance accountability.
Tracked student progress through regular assessments, promptly addressing knowledge and skills gaps.
Maximised student retention by providing inclusive, stimulating learning experiences with positive results.
Promoted academic success and enhanced learning experiences for students of varying capabilities.
01.2002 - 01.2005
Took time out to look after my children.
Montessori Teacher / Owner
Self Employed
Dublin, Dublin
01.2005 - 01.2008
Started up and ran my own Montessori school on a daily basis
Prepared learning areas with engaging resources to maintain children's interest and passion for learning.
Interviewed and trained new teachers to fit Montessori standards and guidelines.
Encouraged self-directed learning for children to develop educationally and emotionally.
Promoted child safety measures and security by implementing necessary safeguarding practices for optimal care.
Coordinated and organized outings for children to encourage social development.
Addressed student behavioural and learning issues to parents and management.
Montessori Teacher
Montessori Circle Clontart
Dublin, Dublin
09.2014 - 02.2017
Working in ‘The Montessori Circle, Clontart
Built and nurtured positive learning environment to aid pupil engagement and enjoyment.
Prepared learning areas with engaging resources to maintain children's interest and passion for learning.
Promoted safety and security by implementing necessary safeguarding practices for optimal care.
Applied various new and innovative teaching techniques to children for better results.
Monitored and addressed behavioural and learning issues with parents and management.
02.2017 - Current
Caring for my elderly parents and children
Education
Examination -
Ringsend Technical Institute, and Dominican College
B.A. (Honours) Degree - Psychology
University College Dublin
M.S.S.c - Criminology and Criminal Justice
Queen's University of Belfast
Diploma - Montessori teaching
UNIVERSITIES
Advanced Certificate in counselling and Psychotherapy. - Psychotherapy
DBS
Dublin, Leinster
2016
Skills
Computer Proficency
Adaptable to shifting demands
I work well as part of a team
Excellent communication skills, both verbal and visual
Excellent customer service skills Very adaptable to customers needs
Interests
ACHIEVEMENTS & HOBBIES
, During the academic year of 1996/1997 I presented my thesis entitled The relationship between children's performance in school and social-economic status, self esteem and assistance received from parents, at the Undergraduate Psychology Congress in Dublin. As a result of this I had my abstract published in Volume 20. Of The Thornfield Journal. Also during the academic year of 1996/1997 I completed a course in SPSS statistical analysis for computers. This enables me to undertake statistical analysis on computer. I completed a course in youth club leadership with the CYC. I also hold a paediatric first aid certificate and a CPR training qualification. I hold a grade five certificate for piano playing and theory from the London College of Music. I enjoy listening to a broad range of music. I also enjoy sport and swim very frequently with Eastern Bay Swimming Club. Other interests of mine include reading and socialising with friends.
Languages
English
Native
Irish
Elementary
German
Elementary
Timeline
02.2017 - Current
Montessori Teacher
Montessori Circle Clontart
09.2014 - 02.2017
Montessori Teacher / Owner
Self Employed
01.2005 - 01.2008
01.2002 - 01.2005
Research Analyst
Dublin Solicitors Office
08.2001 - 10.2001
psychology tutor
University College Dublin
01.2000 - 01.2001
Author of information booklit
Bar Association
08.1997 - 10.2023
Examination -
Ringsend Technical Institute, and Dominican College
B.A. (Honours) Degree - Psychology
University College Dublin
M.S.S.c - Criminology and Criminal Justice
Queen's University of Belfast
Diploma - Montessori teaching
UNIVERSITIES
Advanced Certificate in counselling and Psychotherapy. - Psychotherapy