Niamh Delaney
Naas, Co.Kildare
Summary
A highly experienced banking professional with 10 years experience across retail, mortgages and business banking. Currently working as a junior relationship manager who understands customers financial needs and provides clear, helpful advice using strong knowledge of banking products and services.
Overview
10
10
years of professional experience
2015
2015
years of post-secondary education
Work History
Junior Relationship Manager - Direct Business Team
AIB Bank
06.2021 - Current
- Working as part of a specific business lending team dealing with all types of of business lending for AIB SME customers nationwide up to €300k
- Processing business loans, credit cards and overdraft applications for SME customers by telephone and being the first staff member to complete a full not for profit application from start to finish. (284k drawdown)
- Support and mentor new staff through shadow sessions and training.
- Identified process gaps and collaborated with operations to create improved guidance materials.
- Consistently being selected to take part in any key campaigns, such as prompt pay, merchant services and CFP due to my motivation, performance, enthusiasm and ability to drive others.
Junior Relationship Manager - BBBN Tea
AIB Bank
01.2021 - 06.2021
- Selected to develop relationship management skills.
- Managed business customer portfolios and lending requests.
- Adapted quickly to departmental changes and restructuring.
Mortgage & Business Advisor & Retail Manager
AIB Bank
08.2017 - 05.2021
- Supported small businesses customers with lending and account management.
- Provided regulated mortgage advice while supporting business lending.
- Built strong customer relationships and handled dual responsibilities.
- Oversaw branch operations, compliance and sales performance as acting retail manager while covering staff on maternity leave.
- Coached and supported staff and managed performance.
- Managed and monitored the branch’s arrears portfolio on a weekly basis ensuring timely follow-up and strong credit discipline.
Student Officer, Customer Service & Bank Teller
AIB Bank
08.2015 - 08.2017
- Overseeing student loan applications to decisioning stage.
- Managed customer queries, transactions and provided product guidance.
- Maintained accuracy and strong service standards.
- Handled cash transactions, lodgements and withdrawals with accuracy.
- Built customer rapport and adhered to compliance standards.
Education
APA Qualification
Institute of Bankers in Conjunction With UCD
08.2015 - 09.2016
St. Mary’s College
Naas, Co. Kildare , Ireland Skills
- Communications skills
- Problem solving and critical thinking
- High attention to detail
- Team leadership and coaching
- Adaptability and resilience
- Regulatory and compliance awareness
Timeline
Junior Relationship Manager - Direct Business Team
AIB Bank
06.2021 - Current
Junior Relationship Manager - BBBN Tea
AIB Bank
01.2021 - 06.2021
Mortgage & Business Advisor & Retail Manager
AIB Bank
08.2017 - 05.2021
Student Officer, Customer Service & Bank Teller
AIB Bank
08.2015 - 08.2017
APA Qualification
Institute of Bankers in Conjunction With UCD
08.2015 - 09.2016
St. Mary’s College