Niamh Ryan
Dublin
Overview
6
6
years of professional experience
Work History
Account Manager - B2C Business Development
eBay
Dublin
2022.02 - Current
- Supported at multiple eBay Opens / Roadshows - went as a marketplace advisor and spoke to top sellers, giving recommendations on how they can improve account traffic and revenue.
- Ran quarterly webinars for prospective businesses looking to onboard.
- Created comprehensive reports on account performance and presented them to senior management.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed strategies to increase revenue from existing accounts.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Presented product features and advantages to potential customers during sales meetings.
- Maintained accurate records of all customer interactions in the CRM system.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
Assistant Store Manager
Victoria's Secret
Dublin
2020.03 - 2022.02
- Managed the day-to-day operations of the store, including customer service, inventory management, payroll and staff scheduling.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Processed payroll for over 70 employees bi-weekly, ensuring accuracy of pay and deductions.
Visual Merchandising Manager
Victoria's Secret
Dublin
2018.05 - 2020.03
- Developed and implemented visual merchandising strategies to optimize customer experience and improve sales.
- Created cohesive displays that highlighted products, maximized space, and reinforced brand identity.
- Managed the design of window displays and in-store fixtures to ensure consistency with corporate standards.
- Executed marketing campaigns through creative visuals that effectively communicated key messages to customers.
- Provided guidance on best practices for visual merchandising techniques such as color blocking, layering, and asymmetry.
- Trained new staff members on visual merchandising principles and processes.
- Maintained inventory levels by monitoring stock levels at each location throughout the day.
Education
Master of Arts - International Relations
University College Cork
2017-01
Bachelor of Arts - English & History
University College Cork
2016-01
Skills
- Pipeline Management
- CRM Proficiency
- Product and Service Knowledge
- Strategic Account Development
Timeline
Account Manager - B2C Business Development
eBay
2022.02 - Current
Assistant Store Manager
Victoria's Secret
2020.03 - 2022.02
Visual Merchandising Manager
Victoria's Secret
2018.05 - 2020.03
Master of Arts - International Relations
University College Cork
Bachelor of Arts - English & History
University College Cork