Niall O'Toole
Kilternan,Dublin
Summary
Compassionate individual seeking a first position as an Assistant Psychologist. Has led successful therapy sessions, helping clients to build emotional resilience and develop coping mechanisms (80 hours of supervised clinical experience, 17 clients). Possesses excellent communication skills and a deep understanding of emotional intelligence and finds it easy to build rapport with clients. Committed to fostering positive mental health outcomes and enhancing well-being.
Overview
3
3
years of professional experience
Work History
PSYCHOLOGICAL WELLBEING PRACTITIONER TRAINEE
Bogside and Brandywell Health Forum
Co. Derry
10.2023 - 07.2024
- Provided psychological support for clients aged 20-79, for anxiety, depression, trauma, disabilities and complex psychological disorders. (MSc in Applied Psychology - Placement, University of Ulster)
- Low Intensity - Cognitive Behaviour Therapy (LI-CBT)
- Safeguarded patient privacy, handling sensitive medical data with discretion and adherence to established confidentiality requirements.
- Kept detailed, accurate patient notes for thorough medical records.
- Communicated professionally and appropriately with Practice and University Supervisors
Customer Service Representative
123.ie Insurance
Dundrum, Dublin
11.2022 - 08.2023
- Assisted customers with queries and issues on car and household insurance policies
- Resolved customer issues effectively, using active listening, strong interpersonal skills and conflict resolution techniques.
- Developed skills in sales and team collaboration
- Achieved Leaders' Choice award for customer retention
- Consistently achieved service rating targets and company quality benchmarks
ENGLISH LANGUAGE TEACHER
MLI INTERNATIONAL SCHOOLS
Dublin
06.2022 - 09.2022
- Instructed Italian and Ukrainian students, aged 11-21, in English as a Foreign Language
- Designed an innovative programme to enhance students' use of idiomatic English in everyday conversation. This programme was adopted by my colleagues
- Applied psychological principles to develop effective teaching strategies for different learning types
- Facilitated meditation seminars for children with PTSD from the Ukraine war
- Received highly favourable student evaluations in course assessment questionnaires
SALES ASSISTANT
CIRCLE K KILTERNAN DUBLIN
Kilternan, Dublin
11.2021 - 06.2022
- Responsible for retail sales, fuel pump management and customer service
- Managing serious security issues including theft and assault, which involved liaison with the Gardai.
- Followed company procedures and guidelines for retail operations.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Accepted card, cash and cheque payments in POS register system.
Education
MSc - Applied Psychology
University of Ulster
Coleraine 09.2023 -
BA - Psychology
Maynooth University
Maynooth 10.2018 - 06.2021
Leaving Certificate -
Colaiste Eoin
Dublin 09.2012 - 06.2018
Skills
- LI-CBT
- PHQ-9, GAD 7
- Statistical Analysis - SPSS
- Counselling
- Active listening
- Case Management
- Research and Analysis
- Good Communicator
- Team Player
- Customer Service
- Fluent in English and Irish
- Microsoft Office
Affiliations
- MMA
- 5 A Side Football
- Film Scores
Timeline
PSYCHOLOGICAL WELLBEING PRACTITIONER TRAINEE
Bogside and Brandywell Health Forum
10.2023 - 07.2024
MSc - Applied Psychology
University of Ulster
09.2023 -
Customer Service Representative
123.ie Insurance
11.2022 - 08.2023
ENGLISH LANGUAGE TEACHER
MLI INTERNATIONAL SCHOOLS
06.2022 - 09.2022
SALES ASSISTANT
CIRCLE K KILTERNAN DUBLIN
11.2021 - 06.2022
BA - Psychology
Maynooth University
10.2018 - 06.2021
Leaving Certificate -
Colaiste Eoin
09.2012 - 06.2018
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