Niall Heeney

Key Responsibilities

• Completed assigned tasks efficiently and escalated issues as required during peak activity.
• Collaborated with suppliers to manage warranty claims and failed hardware devices.
• Processed RMA-related information, ensuring adherence to Service Level Agreements.
• Utilised process knowledge to execute tasks with minimal supervision.
• Ensured accuracy of logical data in inventory management systems.
• Tracked and staged physical inventory meticulously.
• Assisted in reconciling inventory discrepancies and reporting findings.
• Conducted secure destruction of data-bearing devices according to established policies.

• Facilitated daily meetings with Operations, Warehouse, and Transport managers to ensure KPI compliance.
• Devised actionable plans to achieve business objectives within specified deadlines.
• Conducted performance reviews to identify improvement areas for each team member.
• Monitored operations while significantly reducing operational costs.
• Led project coordination, ensuring timely delivery of initiatives.
• Negotiated effective resolutions in challenging scenarios, showcasing problem-solving abilities.
• Streamlined order picking process, increasing fulfilment speed.
• Implemented preventative maintenance schedule for warehouse machinery, minimising downtime.
• Trained new staff members for increased productivity and efficiency.
• Reduced safety incidents with implementation of strict safety protocols.

• Secured long-term partnerships, enhancing customer loyalty and repeat business.
• Established and managed profitable business, showcasing entrepreneurial skills.
• Cultivated supplier relationships to improve supply chain efficiency.
• Ensured compliance with industry standards, reinforcing business integrity.
• Negotiated favourable vendor contracts, optimising company benefits.
• Evaluated operational performance by analysing KPIs to address inefficiencies.
• Supervised staff to ensure alignment with company objectives and deliver top-quality service.