Niall Burton
Dublin
Summary
- Proactive Electrician with strengths in team leadership and training. Guides junior electricians in safe practices and technical tasks to enhance skillsets. Implements energy-efficient solutions that reduce costs and environmental impacts.
- Dedicated professional with a strong background in customer service and project coordination. Builds positive relationships with clients and stakeholders through clear communication and problem-solving. Adapts swiftly to changing demands, ensuring high-quality outcomes.
- Experienced in electrical installations, maintenance, and repair work. Practical approach to diagnosing and solving issues, ensuring safety and compliance with regulations. Reliable, with hands-on experience in both residential and commercial projects.
- Electrical professional with solid experience in installing, maintaining, and repairing electrical systems in residential and commercial settings. Skilled in troubleshooting issues, ensuring compliance with safety regulations, and delivering high-quality workmanship. Known for excellent problem-solving skills and reliable performance under pressure.
- Reliable Electrician with comprehensive experience in residential, commercial, and industrial electrical systems. Skilled in troubleshooting, repair, and installation of wiring, circuits, and electrical devices. Demonstrates strong problem-solving abilities and ensures compliance with all safety regulations. Consistently delivers high-quality work, enhancing operational efficiency and safety for employers.
Overview
27
27
years of professional experience
Work History
Office Manager
PayPal
Dublin, Ireland
04.2019 - 05.2026
- Managed office correspondence, including emails, phone calls and mail, ensuring timely communication and responsiveness.
- Managed daily office operations, coordinated meetings, and scheduled appointments for seamless business functionality.
- Provided administrative support to senior management, facilitating informed decision-making and effective project management.
- Maintained excellent team relationships by proactively helping others with complex problem-solving tasks.
- Interviewed and hired staff based on job and team fit.
- Coordinated diaries, scheduled meetings, and arranged travel itineraries for senior management to enhance time management.
- Monitored email inboxes, prioritised messages, and facilitated communication between departments and external stakeholders.
- Kept team in compliance with office policies, safety processes and industry requirements.
- Communicated with staff through various internal platforms to keep colleagues informed of office updates.
Senior Agent
PayPal
Dublin, Ireland
12.2015 - 03.2019
- Delivered exceptional customer service, addressing queries and concerns promptly to ensure client satisfaction.
- Collaborated with team members to achieve team targets, enhancing overall performance.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Picked up additional tasks to aid team success.
- Handled customer concerns, escalating major issues to supervisor for prompt resolution.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent dedication to achieving results and improving operational processes.
- Met schedule using excellent planning and coordination skills.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Developed excellent working knowledge of industry trends and improvements in processes.
Telesales Agent
PayPal
Dublin, Ireland
11.2009 - 11.2015
- Conducted follow-up calls to assess customer satisfaction and gather feedback for continuous service enhancement.
- Delivered personalised customer service by actively listening to concerns and tailoring solutions to meet individual needs.
- Enhanced customer satisfaction by providing friendly, helpful, and informative service.
- Managed high volume of customer calls, efficiently handling inquiries and resolving issues to uphold customer satisfaction.
- Exceeded monthly sales targets by implementing effective telesales strategies.
- Conducted outbound calls to potential clients, promoting products and securing sales leads.
- Partnered with call centre professionals to enhance overall customer service quality.
- Listened actively to customers, responding appropriately to show interest and understanding.
- Maintained up-to-date knowledge of company policies and procedures to provide accurate information to customers.
Electrician
Niall Muldoon Electrical
Dublin , Ireland
07.2007 - 07.2009
- Installed electrical wiring into commercial and residential buildings.
- Completed electrical work, including maintenance, installation and repairs within budgets.
- Planned electrical wiring layout and installation based on job specifications.
- Maintained electrical wiring safety by completing maintenance, upgrades and repairs.
- Installed, tested, and maintained electrical systems in residential and commercial buildings, adhering to safety standards and regulations.
- Worked with large on-site teams, executing wiring installation, maintenance and equipment testing.
- Installed emergency lighting, uninterruptible power systems and battery systems.
- Troubleshot electrical issues using specialist testing devices.
- Identified hazards, defects, or repairs required through electrical testing.
- Reworked and rewired faulty electrical systems within tight deadlines.
- Conducted routine maintenance and testing on commercial and domestic electrical systems, ensuring systems worked safely and within electrical guidelines.
- Performed electrical utility services for industrial-based and new building projects.
- Managed installation of electrical systems, ensuring alignment with customer specifications and project timelines.
- Installed complicated circuitry systems in both commercial and residential construction.
- Built and installed control panels operating electrical systems in buildings, protecting electrical, instrumentation and control devices.
- Coordinated with other tradespeople to ensure electrical work was completed efficiently and without delay.
- Led team of junior electricians, providing guidance and supervision to enhance skill development and maintain quality standards.
- Independently troubleshot electrical issues using digital multimeters and battery analysers.
- Upgraded existing electrical systems to meet current regulations and improve energy efficiency.
- Interpreted schematics, blueprints and diagrams to complete projects on time.
- Trained apprentices to diagnose faults and install new systems.
- Managed inventory of electrical supplies and tools, ensuring availability of necessary materials for all projects.
- Checked blueprints and wiring diagrams to determine project scope and wiring layouts.
- Measured, assessed and marked reference points for electrical wiring layouts.
- Implemented energy-saving solutions for clients, contributing to reduced utility bills and lower environmental impact.
- Collaborated with construction teams on new builds, providing expert advice on electrical layouts and installations.
Electrician
J&P Electrical
Dublin, Ireland
02.2004 - 06.2007
- Executed electrical installations and repairs at Niall Muldoon Electrical, ensuring compliance with safety standards.
- Collaborated as sub-contracted electrician for Designer Electric and J. Vaughan Electrical, delivering electrical solutions for new builds and renovations across diverse locations including schools, bars, FAS Centre Tallaght, and F.A.I Headquarters Blanchardstown.
Apprentice Electrician
Eakins Electrical
Dublin, Ireland
06.1999 - 01.2004
- Installed electrical wiring into commercial and residential buildings.
- Assisted in the installation of electrical systems in new construction projects, adhering to strict safety standards.
- Installed lighting, power outlets, and switches, enhancing residential and commercial spaces' functionality.
- Maintained electrical wiring safety by completing maintenance, upgrades and repairs.
- Partnered with senior electricians to troubleshoot and repair complex electrical faults, ensuring reliable system performance.
- Resolved issues with existing systems and replaced malfunctioning parts.
- Followed all relevant electrical and building codes for each job, delivering safe, quality results.
- Cut and connected wires to terminals and connectors.
- Monitored electrical systems using testing devices, ensuring optimal performance and identifying potential issues early.
- Listened to directives of senior electrical professionals to complete safe, accurate and efficient tasks.
- Supported electrical installation tasks by efficiently gathering tools and components, enhancing job readiness.
- Adapted to rapidly changing work environments, demonstrating flexibility and the ability to learn new skills quickly.
- Participated in safety training sessions, acquiring up-to-date knowledge on electrical safety protocols and regulations.
- Collaborated with more knowledgeable professionals to grow understanding of principles and construction standards.
- Interpreted schematics, blueprints and diagrams to complete projects on time.
- Contributed to team projects by collaborating effectively with colleagues to ensure timely completion.
- Contributed to team meetings, sharing insights and feedback to enhance work processes and project execution.
- Kept work areas clean, neat and organised for efficient operations and good safety standards.
- Monitored electrical systems using testing devices, ensuring optimal performance and identifying potential issues early.
Education
Certificate of Higher Education - Leaving Cert
C.B.S Westland Row
Dublin01-1999
Skills
- Office management
- Project management
- Customer relationship management
- Employee training
- Team building
- Electrical wiring
- Electrical maintenance
- Electrical installation
- Electrical rewiring
- Electrical troubleshooting
- Safety compliance
- Technical documentation
- Time management
- Problem solving
- Quality assurance
- Training and mentoring
- Electrical installation and repair
- Lighting installation
- Use of power tools
- Electrical fitting
- Wiring installation
- Circuit testing
- Lighting
- Electrical inspection and testing
- Fault-finding
- Wire cutting and bending
- Electrical equipment maintenance
- Verbal communication
- Communication
- Circuit installation
- Honest and reliable
- Health and Safety regulations
- Electrical diagnostics
- Wiring troubleshooting
- Hand and power tools
- Rewiring
- Distribution boards
- Power distribution
- Test equipment operation
- Wiring diagram interpreting
- Risk and safety management
- Attention to Detail
- Wiring configuration
- Fixture installation
- New construction and renovation
- Electrical panel upgrades
- Electrical failure management
- LED lighting systems
- Customer Service
- Conduit and Tray installation expertise
- Wiring containment
- Work site setup
- Material handling system maintenance
- Low voltage systems
- Wire stripping
- Health and Safety adherence
- New construction
- Smoke alarms
- Excellent interpersonal skills
- Control circuit troubleshooting
- Residential construction
- Trunking
- Task prioritisation
- Electrical code knowledge
- Test metres
- System installation
- Proactive thinking
- Time management proficiency
- Composure under pressure
- Creativity in troubleshooting
- Data cabling
- Residential electric construction
- Decision-Making aptitude
Timeline
Office Manager
PayPal
04.2019 - 05.2026
Senior Agent
PayPal
12.2015 - 03.2019
Telesales Agent
PayPal
11.2009 - 11.2015
Electrician
Niall Muldoon Electrical
07.2007 - 07.2009
Electrician
J&P Electrical
02.2004 - 06.2007
Apprentice Electrician
Eakins Electrical
06.1999 - 01.2004
Certificate of Higher Education - Leaving Cert
C.B.S Westland Row