Nia McGowan
Sligo,Ireland
Summary
Dedicated professional with a strong foundation in customer service and shop stock management, demonstrating expertise in customer service excellence and inventory control understanding. Skilled in stress management, time efficiency, and health and safety compliance, ensuring smooth operations and customer satisfaction. Proficient in money handling, manual dexterity, and shop floor maintenance, with a focus on maintaining high standards of cleanliness and safety.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shop worker
James Gallagher - 071 986 1511
Gallagher's Stop 'n' Shop, Main St, Pettigo, County Donegal
05.2021 - 01.2025
- Guaranteed high levels of customer satisfaction through attentive service and approachability.
- efficient and friendly service, tailoring to individual needs and preferences.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Prepared shop for everyday operations through following opening procedure checklist to meet all operational needs.
- Helped customers obtain specialised help for refunds and exchanges.
- Completed opening and closing duties in line with established schedule.
- Handled telephone enquiries professionally, providing helpful responses promptly.
- Experience with cooking and serving food, making ice-creams and milkshakes.
Barista
Niamh McGowan
Swell, Donegal, Ireland
05.2023 - 08.2023
- Provided a welcoming atmosphere to customers, promoting return visits.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
Education
Leaving Cert -
Colaiste Cholmcille
Donegal 08/2018 - 05/2024
MB,BCh,BAO - Medicine
UCC
Cork, County Cork 09/2024 - 05/2030
Bachelor of Science - Human Health and Disease
Trinity College Dublin
Dublin 09/2024 - 05/2025
Skills
- Food preparing
- Customer service excellence
- Inventory control understanding
- Stress management and Time efficiency
- Health and Safety Compliance
- Money handling and Manual dexterity
- Shop floor maintenance
- Heavy lifting
- Cleaning
Affiliations
- Horse riding
- Gym
- Art
Accomplishments
- Leaving Cert Biology award
- Trinity College Dublin Entrance Awardee
- Medicine student
- School academic awardee
Languages
German
Intermediate
Personal Qualities
- Effective communication skills- Through my experience of dealing with customers under stressful circumstances, I have gained valuable and professional communication skills.
- Good organisational skills- I keep on top of stock on shelves and cleaning throughout the day. Additionally, I am exceptionally organised with my academic work too.
- Flexible and willing to learn- I am always eager to enhance my knowledge and improve my skillset. I am extremely flexible with work hours and can work whenever required to.
Certification
- Drivers License
- Trinity Entrance Awardeee
References
References available upon request.
Timeline
Barista
Niamh McGowan
05.2023 - 08.2023
Shop worker
James Gallagher - 071 986 1511
05.2021 - 01.2025
Leaving Cert -
Colaiste Cholmcille
08/2018 - 05/2024
MB,BCh,BAO - Medicine
UCC
09/2024 - 05/2030
Bachelor of Science - Human Health and Disease
Trinity College Dublin
09/2024 - 05/2025
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