Nia L. Givens
Kansas City
Summary
With a steady track record of success in managing and coordinating complex operations. Strong leadership skills, attention to detail, and effective communication with diverse teams have led to excellence in my role and have advanced into a Program Lead . I am Highly skilled in developing and implementing strategies to optimize efficiency and productivity, while ensuring adherence to strict timelines and quality standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dispatcher/Program Lead
Ztrip
07.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Scheduled and dispatched drivers to locations in [Name of Area].
- Monitored and tracked dispatch communication systems.
Component Technician
Community Blood Center
07.2020 - 01.2022
- Produce pharmaceutical drugs and transfusable products
- Receive whole blood products, unpack, sort by blood types, use machines to separate blood and plasma
- Follow SOPs, directions, and best practices for sorting, preparation, and shipping
- Collaboration with other production team members
- Utilize weights
- Handled equipment maintenance and quality control evaluations.
- Verified quality to maintain strict standards for safety, potency and purity.
- Contributed to process improvements by implementing Lean Manufacturing techniques in daily tasks.
Cashier
Go Car Wash
07.2019 - 06.2020
- Responsible for daily operations including, opening and closing the car wash
- Helping customers pick the best wash for their car
- Encouraging customers to get monthly memberships
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Volunteer
Boys & Girls Club
10.2017 - 02.2019
- Observing children for safety
- Facilitating mentorship
- Building rapport with teammates and children
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Promoted environmental awareness with educational workshops and hands-on activities.
Volunteer
Food Harvest
01.2017 - 12.2018
- Pack and sort food for low income families
- Help maintain a clean work environment
Customers Service Rep
JCPenney Logistic Center
09.2016 - 08.2017
- Promoted Online Orders with customers to drive sales and enhance customer service
- Greeted and assisted customers in finding products and delivering outstanding services
- Listen to concerns, resolve problems and recommend products and services
Education
Associate - Food and Beverage Management
Johnson County Community College
Skills
- Microsoft Office Products
- Customer Service
- Receptive to Corrective Criticism
- Customer service
- Data entry
- Active listening
- Dispatch software
- Time management
- Dispatching procedures
- Prioritizing calls
- Customer relations
- Dispatch coordination
Certification
- Food Safety, Missouri
- Cannabis (Production, Cultivation, Dispensary), Cannabis Community College, 02/01/21
Timeline
Dispatcher/Program Lead
Ztrip
07.2022 - Current
Component Technician
Community Blood Center
07.2020 - 01.2022
Cashier
Go Car Wash
07.2019 - 06.2020
Volunteer
Boys & Girls Club
10.2017 - 02.2019
Volunteer
Food Harvest
01.2017 - 12.2018
Customers Service Rep
JCPenney Logistic Center
09.2016 - 08.2017
Associate - Food and Beverage Management
Johnson County Community College
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