Newman Etta
Dublin
Summary
IT Support professional with an MSc in Data Analytics, with 3 years of experience in desktop, application, and end-user support. Skilled in Windows OS, Active Directory, Microsoft 365, troubleshooting, and ticketing systems. Adept at documenting fixes, training users, and ensuring compliance. Currently pursuing MS-900 certification, with exposure to Intune/EntraID, and cloud management.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Food & Beverage Assistant
Hodson Bay Hotel
Roscommon
09.2024 - Current
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Served meals and drinks to customers, ensuring timely delivery and meeting quality standards.
Business Analyst
DotMac Technologies Ltd
08.2022 - 09.2023
- Led requirements gathering and created process maps for internal tools and workflows.
- Designed Tableau and Power BI dashboards using KPIs and slicers to deliver executive insights.
- Facilitated sprint planning and task tracking via Jira, improving visibility into project timelines.
- Interpreted large data sets and collaborated with department heads to support strategic decisions.
IT Technical Support Intern
NNPC-CHQ
Abuja, Nigeria
01.2018 - 01.2019
- Supported Windows 10 setup, registry edits, and Active Directory tasks including user creation, deletion, and password resets.
- Delivered first-line support for desktops, laptops, and peripheral devices, troubleshooting hardware and software issues.
- Configured Outlook mailboxes and supported VPN connections for remote users.
- Managed LAN cable assignments, crimping, and testing, ensuring stable connectivity.
- Documented fixes and standard processes for repeatable troubleshooting.
- Relocated and installed IT hardware, adhering to safety standards.
Network Operations Intern
Watt Renewable
02.2021 - 07.2022
- Used Victron VRM for solar system diagnostics and data reporting across distributed sites.
- Collaborated with IT to solve data sync issues between edge devices and cloud servers.
- Produced SOPs and technical documentation to improve routine diagnostic processes.
Education
MSc - Data Analytics
10-2024
Masters Degree, Data Analytics finished with 2:1
B.Eng - Electrical and Electronics Engineering
12.2020
Bachelors in Engineering(Honors)- Finished with a 2:2
Skills
- Windows client OS (Windows 10/11), basic Windows Server exposure
- Active Directory: user creation, password resets, permissions
- Microsoft 365 & Exchange mailbox support
- Desktop, remote & telephone support Ticketing systems (Jira, internal tools)
- Hardware/software installs, upgrades & troubleshooting
- IT asset register, inventory, and documentation
- AV/Peripheral support (printers, scanners, projectors, handheld devices)
- VPN configuration, basic networking & LAN troubleshooting
- Security compliance, patching, and updates
- Strong communication, training, and customer service skills
Websites, Portfolios and Profiles
- https://www.linkedin.com/in/newman-etta/
- https://github.com/King97-coder
Certification
- Complete guide to Power BI for data analysts (Microsoft Press)
- Microsoft IT Support Specialist MS-900 (in progress, expected 2025)
- CompTIA A+ (planned, 2025)
- IT Support Specialist course – Microsoft, Coursera
Affiliations
I'm an active gym-goer who values discipline and well-being, and I have a curious mindset that enjoys continuous learning through reading and exploring new ideas. I also enjoy playing football and connecting with others, as I believe balance and collaboration are key to growth
Personal Information
Timeline
Food & Beverage Assistant - Hodson Bay Hotel
09.2024 - Current
Business Analyst - DotMac Technologies Ltd
08.2022 - 09.2023
Network Operations Intern - Watt Renewable
02.2021 - 07.2022
IT Technical Support Intern - NNPC-CHQ
01.2018 - 01.2019
Technological University of The Shannon - MSc, Data Analytics
Landmark University - B.Eng, Electrical and Electronics Engineering