Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Nevena Cacic

Nevena Cacic

Athlone,Ireland

Summary

A highly skilled individual with expertise in retail operations handling and customer relations, demonstrating exceptional multi-tasking capability and interpersonal excellence. Proficient in technical equipment operation and complaint management, ensuring seamless store reporting analysis and effective product merchandising. Committed to driving success through strategic career goals focused on enhancing retail efficiency and customer satisfaction. Decisive Floor Manager equipped to lead high-performing teams in retail environments. Delegates tasks and coordinates workflows to optimise productivity. Delivers constructive feedback to enhance team performance and promote professional development.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Floor manager

River Island
Athlone, County Westmeath
11.2024 - Current


  • Train new employees, elevating team performance levels.
  • Dealing with customer complaints promptly, enhancing brand reputation.
  • Enhancing store aesthetics with strategic product placement and layout design.
  • Consistently deliver strong visual standards with the customer journey at the forefront of every decision.
  • Confidently duty manage in all areas of the store including service, people, and operations.
  • Empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
  • Full understanding of commercial tools and how to use to drive actions to support store performance.
  • Support the Store Leader to deliver on store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
  • Support the management of store operations, including compliance with health & safety standards.
  • Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.

Team Leader

River Island
Athlone, Ireland
06.2023 - 11.2024
  • Consistently deliver great service and role model this throughout the store team.
  • Create a diverse and inclusive environment where team feel valued.
  • Support the development of the store team to deliver a high performing, motivated and engaged store team who feel recognised for their contribution.
  • Conducted regular performance reviews to identify areas of improvement for each team member.
  • Reduced staff turnover with an effective motivation strategy.
  • Encouraged open communication, fostering a positive work culture.
  • Coordinated daily tasks, ensuring smooth workflow within the team.

Sales advisor

River Island
Athlone, County Westmeath
07.2022 - 06.2023
  • Handled cash register operations efficiently, minimising queue lengths at checkouts.
  • Maintained clean shop floor, promoting a welcoming environment.
  • Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
  • Resolved customer complaints, ensuring satisfaction.
  • Delivered excellent customer service by answering queries and providing product information.
  • Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
  • Stayed updated on current promotions and new products to provide accurate information to customers.

Cleaner

Alexion Pharmaceuticals
Athlone, County Westmeath
05.2021 - 09.2021
  • Handled after-hours cleaning for professional office spaces, replenishing supplies, servicing bathrooms and resetting spaces.
  • Restocked, cleaned and sanitised areas for optimum appearance and functionality.
  • Achieved spotless results within working timeframes to meet client needs.
  • Followed health and safety standards governing correct use of chemicals.

Education

Bachelor of Science - Applied Psychology

Technological University of the Shannon Midlands
Athlone, County Westmeath
09.2020 - 05.2024

Skills

  • Multi-Tasking capability
  • Retail operations handling
  • Interpersonal excellence
  • Time management mastery
  • Technical equipment operation
  • Complaint management
  • Customer relations
  • Visual merchandising
  • Staff training
  • Store reporting analysis
  • Microsoft Dynamics 365

Languages

Croatian
Fluent

References

References available upon request.

Timeline

Floor manager

River Island
11.2024 - Current

Team Leader

River Island
06.2023 - 11.2024

Sales advisor

River Island
07.2022 - 06.2023

Cleaner

Alexion Pharmaceuticals
05.2021 - 09.2021

Bachelor of Science - Applied Psychology

Technological University of the Shannon Midlands
09.2020 - 05.2024

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Nevena Cacic