Nessa O’Flaherty
Inis Mor
Summary
Compassionate Health Care Assistant with 10 years of experience across homecare, step-down care, and residential settings. Proven ability to provide exceptional patient care by assisting with daily living activities and medical support tasks. Notable strengths include effective patient communication, health education proficiency, and a commitment to maintaining a safe environment. Achievements include enhancing patient morale and optimizing office procedures for increased efficiency.
Overview
18
18
years of professional experience
Work History
General MTA
HSE West
04.2019 - 10.2023
- General MTA duties
- Compliant in all HES land courses
Home Care Assistant
Casla Homecare
12.2014 - 04.2019
- Home care for the elderly
- Assist with toileting
- Assist with dressing/undressing
- Assist with mobility/ transfers correctly using any specialised equipment provided
- Talking and socialising with clients
- General daily assistance in the home including any light housework requested
Manager
Pier House Restaurant
05.2015 - 10.2016
- Maintenance of first class customer service through staff training and management
- Achievement of business objectives involving sales targets and budgets
- Ensuring correct paperwork submitted, including staff wages and forecasts, employees schedules, purchase orders, banking and responsibility for cash, use of related computer systems
- Bar maintenance including line cleaning and receiving of deliveries
- Total responsibility for the smooth running of a 95 seat restaurant within the public house
- Cash and stock management
- Forecasting to ensure profitability, inclusive of staff time management, wages and stock control
Bartender/Waitress/Receptionist and Housekeeper
Aran Islands Hotel
02.2011 - 04.2015
- Managed the day to day running of Reception, Bar, Housekeeping and Restaurant in this varied role
- General bartending duties included: serving, end of day cashing up, stock control, closing bar
- During General Managers absence on holiday leave or illness I provided assistance with: Cash and stock management
- Employee weekly schedule production
- Oversaw daily complaint handling and resolution
- Produced daily logistic reports for events, functions, and accommodation bookings to all departments to ensure every last detail was executed in a timely and efficient manner
- Production of website comparison reports, Sales & Marketing reports to drive sales in slower periods
- Communicated intricate details to all department staff to ensure daily operations ran smoothly
- Coordinated employee schedules for all departments in the Hotel
Production Supervisor
Merit Medical Systems Inc.
10.2005 - 08.2010
- Plan and co-ordinate, in conjunction with assigned team leaders, the timely manufacture or despatch of products within the designated teams to achieve team objectives and balanced scorecard Key Performance Indicators (KPIs) as determined by management
- Read and understand technical drawings and to transfer to production
- Target driven to achieve high standards
- To ensure effective, safe, accurate and timely stock management
- Be responsible for ensuring that the quality of the product and service within my area is maintained at the highest possible standards for the customer
- To communicate with other managers and department heads regarding progress made
Education
QQI level 5 - Tertiary Nursing Degree Program
GRETB
Dunmore09-2024
QQI Level 5 Care of the older person - Certificate achieved with distinction
01.2017
QQI Level 5 Care Skills - Certificate achieved with distinction
01.2016
Six Sigma Greenbelt Ergonomics - Certificate achieved
01.2010
Leaving Certificate - complete
01.2001
Skills
- Fluent in Irish
- Fluent in English
- Understanding of French
- Proficient in Microsoft Office
References
- Theresa Powell, Director of nursing, Aras Ronan CNU, Aran Islands, 099-61046
- Niall Madigan, Manager of the Aran Islands Hotel, Inis Mór, Aran Islands, 099-61104
- Ella Conneely, Office Manager, Casla Homecare, Inverin, Co.Galway, 091-541910
Educationprofessionalqualifications
- 2023, compliant in all HSE land courses.
- 2023, in completion of QQI level 5 in healthcare course.
- 2023, compliant First Aid Responder
- 2017, QQI Level 5 Care of the older person – Certificate achieved with distinction
- 2016, QQI Level 5 Care Skills – Certificate achieved with distinction
- 2010, Six Sigma Greenbelt Ergonomics – Certificate achieved
- 2001, Leaving Certificate complete
Personalprofile
10 years’ experience in health care from homecare and step-down care to residential care., Self motivated, hard working, conscientious, highly motivated with over 18 years of hospitality experience in cross-cultural work environments, Works well under pressure both as a team player and individually, Excellent problem solver and fast learner
Timeline
General MTA
HSE West
04.2019 - 10.2023
Manager
Pier House Restaurant
05.2015 - 10.2016
Home Care Assistant
Casla Homecare
12.2014 - 04.2019
Bartender/Waitress/Receptionist and Housekeeper
Aran Islands Hotel
02.2011 - 04.2015
Production Supervisor
Merit Medical Systems Inc.
10.2005 - 08.2010
QQI level 5 - Tertiary Nursing Degree Program
GRETB
QQI Level 5 Care of the older person - Certificate achieved with distinction
QQI Level 5 Care Skills - Certificate achieved with distinction
Six Sigma Greenbelt Ergonomics - Certificate achieved
Leaving Certificate - complete
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