Neno Karadzhov
Drogheda
Summary
Passionate product owner and solution architect driven by delivering exceptional customer experiences and improving organizational efficiency. Contributions include enabling sales and marketing through technical knowledge, tailored training, custom demos, product positioning techniques, and sales skills. Embraces agile methodologies to manage product development, working in cross-functional teams to create MVPs, test with customers, and iterate rapidly. Excels in business analysis, collaborating with stakeholders to understand pain points, clarify objectives, and identify areas for improvement. Expertise in data analysis to uncover insights for informed decisions. Acts as a liaison between engineering, sales, onboarding, and support teams to facilitate communication and ensure alignment. Consultative approach fosters collaboration toward shared goals. Focuses on achieving ROI, solving challenges, and creating positive outcomes through data-driven strategies and strong relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Product Owner/Solution Architect
Aphix
01.2022 - Current
- Product Backlog Management - stakeholder collaboration and alignment with business goals; assessing value, urgency and feasibility by defining overarching goals, objectives and user stories
- Product Strategy - understanding customer needs, business objectives and market trends and translating these into actionable items for development and strategic goals for the Product Roadmap & maximising the value of the product resulting from the Scrum Team's work
- Sales Demos & Sales Enablement - developing and delivering custom demo environments to showcase the product's capabilities effectively; providing training and support to sales and marketing teams to ensure they understand the technical aspects of the product and its features; developing sales collateral for case studies and whitepapers to align on messaging for product positioning
- Liaison - facilitating communication between cross-functional teams and collaborate with designers, engineers, marketers and sales directors
- Customer Advocacy - advocating for customers' needs and and ensuring expectations are set correctly and met accordingly
- REST, SOAP and SQL tools for data retrieval, analysis & exploration and API integrations - data-driven decisions for managing and shaping product development, KPIs and product performance
- Technical & Architectural Vision - ensuring the product is both fit for purpose and fit for use; aligning technical foundation with product vision through feature enhancements or refactoring to address technical debt.
Customer Success Manager
Aphix
09.2016 - 01.2022
- Project managing new and in-progress customer implementations - managing risks, coordinating, tracking and communicating milestones and actions between customers and the Customer Success Team
- Producing detailed customer requirements or specifications for new product improvements and the overall product platform road-map
- Handling support escalations and assisting the front-line support team.
Team Manager
Voxpro
11.2014 - 09.2016
- Responsible for efficient and effective use of the available resources to ensure that the customer SLAs for both operational metrics and quality metrics are met and exceeded through effective forecasting/planning and scheduling and performance management of staff
- Ensuring staff are productive and motivated while providing best in class customer service.
Team Manager
Stream Global Services
10.2013 - 10.2014
- Responsible for the daily one-on-one supervision and management of all support professionals on assigned team, typically a minimum of 15 direct reports, in order to ensure service delivered to our customers meets needs and contractual obligations of our clients through the management of operational activity of the team
- Lead team members, foster their professional development and growth, and promote teamwork and cooperation
- Provide day-to-day supervision and management of directly assigned team of support professionals
- Ensure that support professionals have a clear understanding of performance expectations, that they are properly trained and that they have the tools they need to perform at high levels of productivity.
Mentor / Tech Lead - Microsoft Surface / Windows RT / Windows 8
09.2012 - 10.2013
- Responsible for providing second level problem resolution for all incoming service inquiries and providing guidance to level 1 support professionals
- Perform all phases of troubleshooting including interpretation, analysis, research, and resolution of technical problems
- Also provide support to both internal and external customers and support professionals
- Responsible for the daily one-on-one supervision and management of all support professionals on assigned team, typically a minimum of 15 direct reports, in order to ensure service delivered to our customers meets needs and contractual obligations of our clients through the management of operational activity of the team
- Lead team members, foster their professional development and growth, and promote teamwork and cooperation.
Education
Diploma of Education, Business Analysis and Transformation -
IBAT College Dublin
11.2022
BS, Computing Science & Business Organisation - undefined
Griffith College Dublin
01.2005
Leaving Cert - undefined
Dunshaughlin Community College
01.2004
Skills
- Sales Processes
- Sales Presentations
- Product Demonstration
- Scrum Framework
- Product Planning
- Stakeholder relationship management
- Release planning
- Design thinking
- Agile frameworks
- Data-driven decision-making
- Product Lifecycle Management
- Competitive Analysis
- Risk Management
- Business Analysis
- Technical expertise
Certification
- Stream Talent Academy
- Professional Scrum Product Owner I
- L.E.A.D. to Succeed
- Voxpro Investing in Potential Programme
- Project Management Framework
Languages
Bulgarian
Personal Information
Title: Product Owner/Solution Architect
Timeline
Product Owner/Solution Architect
Aphix
01.2022 - Current
Customer Success Manager
Aphix
09.2016 - 01.2022
Team Manager
Voxpro
11.2014 - 09.2016
Team Manager
Stream Global Services
10.2013 - 10.2014
Mentor / Tech Lead - Microsoft Surface / Windows RT / Windows 8
09.2012 - 10.2013
Diploma of Education, Business Analysis and Transformation -
IBAT College Dublin
BS, Computing Science & Business Organisation - undefined
Griffith College Dublin
Leaving Cert - undefined
Dunshaughlin Community College
Similar Profiles
Jaden ThompsonJaden Thompson
Landscape Enhancement Crew Member at Aphix Landscaping and Ground MaintenanceLandscape Enhancement Crew Member at Aphix Landscaping and Ground Maintenance
Aisling CrinionAisling Crinion
Au Pair at Federica ZannelliAu Pair at Federica Zannelli
Tony Tankoy-BonkiTony Tankoy-Bonki
IT Leadership 3 Year Development Program at APTIVIT Leadership 3 Year Development Program at APTIV