Nengi Dan-Jumbo
Blanchardstown
Summary
Dedicated and skilled Customer Service Agent with extensive experience in delivering high-quality service and addressing diverse customer needs. Proficient in managing customer inquiries with professionalism, following communication protocols, and ensuring a positive customer experience. Adept at embodying brand values in every interaction. Highly organized and detail-oriented, with a proven track record in retail and IT support environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CHILDREN AND YOUNG PERSON'S SUPPORT WORKER
New Star
Norwich, England
05.2023 - 12.2023
- Actively promotes equal opportunities principles within the workplace environment.
- Adheres strictly to Health and Safety regulations when handling hazardous materials or equipment.
- Carries out risk assessments to ensure the safety of clients at all times.
- Develops individual case plans with goals, objectives, and activities to meet client needs.
- Develops positive behavioral management plans for challenging behavior.
- Maintains accurate records of client progress, including observations, assessments, and reviews.
- Monitors changes in clients' physical or psychological conditions and reports any concerns promptly.
- Provides compassionate care and support to individuals with physical disabilities, mental health issues, and learning difficulties.
- Provides emotional support to clients during difficult times or crisis situations.
- Provides materials to individuals and families about nutrition, infant development, and parenting skills.
- Supports clients in accessing community resources and leisure activities.
- Utilizes effective communication strategies to build relationships with clients.
- Works collaboratively with multidisciplinary teams, such as Social Services and GPs.
DIGITAL MARKETING INTERNSHIP
International institute of Digital marketing
Port Harcourt
10.2022 - 03.2023
- Evaluate campaign performance and work with affiliates on a daily basis to capitalize on growth opportunities
- Manage relationships for a growing program of strong affiliates who use multiple media types display, paid search, organic search, email, television, call center, and more
- Develop strategic initiatives in order to exceed quarterly goals
- Collaborate with other Marketing, Sales, and Engineering team members on cross-functional initiatives
- Conduct market research and competitive analysis in order to identify opportunities for growth
- React quickly to issues and market shifts as they arise.
CUSTOMER SERVICE REPRESNTATIVE and IT SUPPORT
OUTCESS
Port Harcourt
09.2021 - 03.2023
- Outsourced to Airtel Nigeria
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Use of Bespoke applications such as Singleview, ECMS, CCUI to reconnect network connections on mobile devices and escalate to back-end for network resolutions.
CUSTOMER SERVICE REPRESENTATIVE
PHILIPS OUTSOURCING
Lagos
10.2018 - 08.2021
- Communicate with 60+ customers daily through the phone and responded promptly to inbound calls to trouble-shoot connections, keeping the record of each customer's interactions and complaints
- Trained and mentored team members to promote productivity and let the staff achieve a 99%+ customer service satisfaction rate
- Led a high-performance team of up to 20 customer representatives and coordinated their activities to ensure top-notch services.
Education
Bachelors of Science -
University of Port Harcourt
Port Harcourt02.2017
Secondary School Leaving Certificate -
Emarid College
Port Harcourt06.2010
Skills
- Leadership
- Microsoft Excel
- Ability to Work in a Team
- Active Listening
- Customer Service Skills
- Critical Thinking Skills
- Life Skills Development
- Complaint Handling
- Social Media
- Issue Escalation
- Customer Relationship Management
- Product Sales
- Technical Support
- Customer Retention
- Team Collaboration
- Technology knowledge
Hobbies and Interests
Reading and Learning new things.
Personal Information
Title: CUSTOMER SERVICE AND IT SUPPORT
Details
Mill Road, Blanchardstown, D15 NX98
Languages
English
First Language
Certification
HTML AND CSS Ecollege
HTML AND CSS FREECODECAMP(BOOTCAMP)
JAVASCRIPT Ecollege in view
LICENSED CONTENT MARKETING MASTER IIDM™
CUSTOMER SERVICE AND SUCCESS ADVANCED Ecollege
Timeline
CHILDREN AND YOUNG PERSON'S SUPPORT WORKER
New Star
05.2023 - 12.2023
DIGITAL MARKETING INTERNSHIP
International institute of Digital marketing
10.2022 - 03.2023
CUSTOMER SERVICE REPRESNTATIVE and IT SUPPORT
OUTCESS
09.2021 - 03.2023
CUSTOMER SERVICE REPRESENTATIVE
PHILIPS OUTSOURCING
10.2018 - 08.2021
Bachelors of Science -
University of Port Harcourt
Secondary School Leaving Certificate -
Emarid College
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