Neil Rogers
Cork,County Cork
Summary
Experienced Enterprise Managed Services professional. 26 years in the IT industry with a desire to learn and grow in field. Talented with Windows , Server and Endpoint deployment , Cisco Routers and switches , Checkpoint Firewalls , vpn and security deployment and experienced in design and systems implementation through coursework and hands-on projects. Seeking to apply skills and continue to develop expertise. Accomplished engineering professional with strong track record of delivering complex projects on time and within budget. Educated in various system technologies. Skilled at building and maintaining relationships with clients, vendors and team members. with background planning system testing to strengthen current processes. Proven track record of capturing impressive insights to fuel business results. Confident communicating with technical and non-technical audiences to influence decision-making. Critical thinker championing best practices. Detail-oriented committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff.
Overview
27
27
years of professional experience
3
3
years of post-secondary education
Work history
Solutions Group Technical Planner
BT Ireland
Cork, Cork
2021.01 - Current
- Delivered high-quality results within budget and timeframe targets.
- Applied positive customer service approach to increase satisfaction levels.
- Analysed data and information to identify issues and create tailored solutions.
- Carried out day-to-day duties accurately and efficiently.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Developed appropriate resources to meet needs of diverse audiences.
- Forecasted sales trends to plan team resourcing.
- Increased customer satisfaction by resolving issues.
- Reviewed designs, plans and reports to ensure constant compliance with project specifications.
- Assessed effects of changes to project timelines, costs and resource requirements.
- Produced project progress reports for stakeholder reviews and meetings.
- Introduced initiatives to improve process flows and reduce waste.
- Delegated and assigned tasks to teams for accountability purposes.
- Checked client requirements and generated solutions from identified needs.
- Executed quality assurance activities, checking project results against client requirements.
- Assured project documentation followed internal quality standards.
- Prepared project performance reports with statistics and newly researched information.
- Documented appropriate project plans and controls in line with change lifecycle.
- Identified and deployed resources with individual responsibilities for project completion.
- Acted as single point of contact for customers and internal stakeholders.
- Led technical delivery teams with in-depth understanding of processes and techniques to deliver high-quality solutions.
Senior IT Systems Engineer
BT Ireland
Cork, County Cork
2006.01 - 2021.01
- Communicated status updates to affected parties when issues arose.
- Built and maintained a network infrastructure consisting of Windows, Linux and virtual products.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Monitored all installed systems and infrastructure for optimised availability levels.
- Implemented network security equipment, including firewalls, two-factor authentication and antivirus software.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Participated in all phases of the system development life cycle, from requirements analysis through system implementation.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Oversaw development and maintenance of organisation computer systems and intranet.
- Secured network systems by establishing and enforcing access control policies.
- Maintained production network according to company SLAs to fulfil agreed-upon client specifications.
- Assisted various departments in maintaining network security and configured remote routers and firewalls.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
- Established and supported wireless LAN controllers and access points to provide wireless solutions with streamlined hardware.
- Documented configurations and maintenance details in technical reports and diagrams.
- Employed firewalls to safeguard network security and block unauthorised access.
- Supported various operating systems and server technologies.
- Tested security measures and systems, performing risk assessments to detect vulnerabilities.
- Monitored computer virus reports and regularly updated virus protection systems.
- Implemented utilisation, throughput and latency testing to maximise network capacity.
- Partnered with security professionals to identify and address problems through incident validation and action synchronization.
- Contributed to design and development of security tools for monitoring company assets.
- Worked with application teams in applying secure practices to software implementation.
- Deployed patches and security updates to protect ICT assets from malicious attacks.
IT Professional Services
Cara Computers
Cork, CO
1996.09 - 2006.12
- Handled IT support requests, solving problems quickly and implementing necessary [Server and Desktop] solutions.
- Managed and implemented all new software, systems and solutions.
- Built, configured and installed hardware platforms within specified timeframes.
- Investigated, diagnosed and remedied diverse hardware issues within fixed service-level agreements.
- Provided prompt support to internal and customer-facing IT infrastructure.
- Installed, configured and maintained high-performing multiplatform technologies.
- Planned installations, additions and upgrades carefully to minimise service user disruptions.
- Resolved technical faults across varied technologies, including servers, routers and hardware.
Education
Diploma of Higher Education - Electronic Engineering
Cork Regional Technical College
Cork 1992.09 - 1995.12
Certified Microsoft Systems Engineer - Information Technology
Microsoft
Cork01.2003
Cisco Certified Network Professional - Network Infrastructure
Cisco
Cork01.2006
Skills
- Firewalls, VPNs and security products
- Virtual Box
- Firewalls
- Technical analysis
- Operating systems
- Network infrastructure administration
- Customer service
- Switches and routers
- TCP/IP protocol
- Data analysis
- System development and administration
- Product development
- Network development and administration
- Microsoft Exchange
- Storage virtualisation
- Technical support
- Network security
- Hardware and software installation
- Customer proposals
- Cloud services
Languages
English
Native
Additional Information
With Reference to my Current role
Please Contact John Canty , BT Ireland Manage Services Manager
Contact Details : Mobile +353872754505
Timeline
Solutions Group Technical Planner
BT Ireland
2021.01 - Current
Senior IT Systems Engineer
BT Ireland
2006.01 - 2021.01
IT Professional Services
Cara Computers
1996.09 - 2006.12
Diploma of Higher Education - Electronic Engineering
Cork Regional Technical College
1992.09 - 1995.12
Certified Microsoft Systems Engineer - Information Technology
Microsoft
Cisco Certified Network Professional - Network Infrastructure
Cisco