Neil Fitzgerald
Ennis,Ireland
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
25
25
years of professional experience
Work History
Assistant Manager of Operations
Temple Gate Hotel
Ennis, Ireland
04.2014 - 09.2025
- Responsible for Restaurant as a whole
- Staff Training /Recruitment
- Rotas, Staff Costs, Reservations, Table Plans, Menu Planning, Wine List Preparation, Wine Training
- Conference & Banqueting Planning & Enquiries, Cash Handling, Group Inquiries
- Accommodation/Banqueting Hotel Links Proficient.
- Mentored, coached and trained team members.
- Ennis, Co Clare, Ireland. 120 Pax Cover Restaurant, Banqueting 220 Pax 70 Bedroom Hotel.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Raised property accuracy and accountability by creating new automated tracking method.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Restaurant Manager
Mejana Lebanese Restaurant
Limerick City, Co Limerick
10.2011 - 04.2014
- All duties concerned with running a busy Restaurant
- Staffing/Cash/Rotas/Ordering Stock etc.
- Optimized the overall customer experience through Live entertainment and belly dancing evenings and jazz sessions.
- Identified inefficiencies and made recommendations for process improvements.
Night Audit Manager
Park Inn Hotel Shannon Airport
Shannon, Ireland
03.2010 - 10.2011
- Running the Night Audit
- Audit Duties Reception duties
- Experienced in operation of Opera.
- Producing Revenue Reports, Analysed Figures in connection with the General Manager to identify growth in client types.
Customer Service Agent
Agilisys Contact Services
Shannon, Ireland
10.2008 - 05.2009
- Customer service, Contacting Clients
- Payment Processes, Editing Accounts, Debt Collection for overdue credit card.
- Shannon Co Halifax Bank of Scotland
Bar Management
GRC Catering
Ennis, Ireland
06.2006 - 06.2007
- Duties Developed Business through Customer Relations, Service based on the needs of customer, Management private customers events and requirement.
- Security & Customer Satisfaction, stock control, rotas, banking, wages, entertainment management, advertising and marketing of Bar and restaurant, recruitment of staff, Ensuring Return Business.
- Clare (Kings Bar & Restaurant), Ireland.
Senior Assistant Manager
Lynch's West County Hotel
Ennis, Ireland
02.2003 - 06.2006
- Duties Customer Contact person, Customers satisfaction Individual service to Key Customer.
- Front Office management Meet and Greet Trainer Conference and banqueting liaison meeting the needs of the customer.
- Staff trainer, energy conservation manager, recycling co coordinator, buyer/product sourcing, banking, cash transit, recruitment of staff.
- Customer satisfaction surveys, Customer follow up, Management of long term customer ensuring return business.
- Oversaw the development and launch of recycling in Hotel.
- Cut company operating budget by introduction of effective Energy Management Systems.
Position Sales Assistant
Sherwood TV Rentals
Kilkenny
09.2002 - 11.2002
- Duties Cashier and product advisor, Ensuring Customer satisfaction.
General Manager
Mulcahy Hotels
Thurles, Ireland
04.2002 - 09.2002
- Duties New Customer Generation, New Customer Contracts, Wedding Co Coordinator.
- Night audit and accounts, organizer and buyer, opening and launch of new hotel, wages, recruitment of staff, training, marketing and operations management.
Senior Assistant Manager
Mulcahy Hotel Group Creggan Court Hotel
Athlone, Ireland
04.2000 - 07.2002
- Duties New Business Guest Satisfaction Conference & Banqueting Co Coordinator.
- Stock control, front office management, events coordinator, large venue management.
Education
Secondary School -
Certificate - Business Studies specialising in Hotel & Catering
- Customer Satisfaction
- Telephonist Trainer
- Certificate in First Aid
- Energy Conservation Management
- Responsible Service of Alcohol
Skills
- Advertising
- Banking
- Cash Handling
- Cashier
- Contracts
- Credit
- Customer Relations
- Clients
- Customer Satisfaction
- Customer service
- Editing
- Staff Training
- Energy Conservation
- First Aid
- Front Office
- General Manager
- Marketing
- Operations management
- Processes
- Reception
- Recruitment
- Requirement
- Staffing
- Stock control
- Surveys
- Trainer
- Process improvement
- Conflict resolution
- Team building
- Effective communication
- Time management
- Inventory control
- Problem solving
- Adaptability in leadership
- Strategic planning
- Performance improvement
- Employee recruitment expertise
- Point of sale (POS) system operation
- Schedule coordination
- Team management
- Menu pricing
- Trained in performance and wage reviews
Certification
- Customer Satisfaction Telephonist Trainer
- Certificate in First Aid
- Energy Conservation Management
- Responsible Service of Alcohol
Languages
1,A2,1,C2,1,A1
Hobbies and Interests
- Reading
- Health and Fitness
- Psychology Books
- Personal Growth
- Meditation
Personal Information
Date of Birth: 05/12/78
References
- Fiona O Shea, General Manager, Castle Troy Park Hotel, Co Limerick, Ireland, +353 879715677
- Alan P Troy, General Manager, Talty's Supermarket, Co Clare, Ireland, +353 87535018
- Paul Madden Clare Football Manager,Former owner of Templegate Hotel, +353863840772
Timeline
Assistant Manager of Operations - Temple Gate Hotel
04.2014 - 09.2025
Restaurant Manager - Mejana Lebanese Restaurant
10.2011 - 04.2014
Night Audit Manager - Park Inn Hotel Shannon Airport
03.2010 - 10.2011
Customer Service Agent - Agilisys Contact Services
10.2008 - 05.2009
Bar Management - GRC Catering
06.2006 - 06.2007
Senior Assistant Manager - Lynch's West County Hotel
02.2003 - 06.2006
Position Sales Assistant - Sherwood TV Rentals
09.2002 - 11.2002
General Manager - Mulcahy Hotels
04.2002 - 09.2002
Senior Assistant Manager - Mulcahy Hotel Group Creggan Court Hotel
04.2000 - 07.2002
St Patrick's Comprehensive - Secondary School,
Athlone Institute of Technology - Certificate, Business Studies specialising in Hotel & Catering