NEZEN MERCIO VAZ
Summary
Accomplished professional with extensive expertise in staff supervision, facilities planning, and vendor negotiations. Demonstrates thorough knowledge of product and excels in guest relations and conflict resolution techniques. Adept at scheduling crew members, delivering employee presentations, and exhibiting knowledge across various domains. Career goal includes leveraging skills to enhance operational efficiency and team performance.
Overview
15
15
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work history
Store assistant
Centra
Kilcoole
07.2025 - Current
- Delivered excellent customer service, greeting customers warmly and assisting with enquiries to ensure a positive shopping experience.
- Operated the POS/till system accurately, processing sales, refunds and loyalty transactions efficiently.
- Maintained neat, well-stocked shelves and displays, ensuring product rotation and pricing accuracy.
- Assisted with stock control and inventory checks, including unpacking deliveries and updating stock records.
- Prepared food items (e.g., sandwiches, hot food, coffee) following hygiene and safety standards.
- Ensured a clean, safe and welcoming store environment, adhering to health & safety and HACCP protocols.
- Supported loss prevention by monitoring shop floor and reporting discrepancies to supervisors.
- Collaborated with team members to meet daily sales targets and operational goals.
Stock Control
Brown Thomas
Dublin
10.2023 - 01.2026
- Updated inventory management systems with real-time data.
- Monitor and enforce compliance with standard operating procedures (SOPs) to maintain quality control and accuracy of inventory ensuring KPI's are maintained.
- Maintained a clean and organized work environment to enhance efficiency and safety in the warehouse.
- Established and implemented health and safety procedures to ensure a safe working environment.
- Tracked and monitored warehouse performance and implemented corrective measures to improve team performance as an Admin during peak season.
- Resolve any issues or conflicts that arise within the team and address performance concerns through coaching and mentoring.
- Collaborated with other departments to ensure that supply chain management processes ran smoothly and also fostering a positive and productive team culture.
- Maintained accurate records of inventory levels and locations.
Restaurant Manager
FIRE PIT & GRILLS RESTAURANT
Goa
09.2021 - 09.2023
- Coordinated with catering staff to deliver food services for special events and functions: Successfully organized and executed catering services for over 100 special events and functions, resulting in average customer satisfaction rating of 4.5 out of 5.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed: Conducted regular equipment inspections, resulting in 95% up time rate for all kitchen equipment and 10% reduction in repair costs.
- Motivated staff to perform at peak efficiency and quality: Implemented new training program for kitchen staff, resulting in 20% increase in productivity and 15% improvement in food quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales: Implemented new menu item that became top-selling item, resulting in 25% increase in overall food sales.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Customer Service Representative
HINDUJA GLOBAL SOLUTION
Mumbai
03.2021 - 09.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Travel Consultant
US MILITARY & GOV SATOJIB
Kuwait City
03.2018 - 04.2020
- Manage entire offshore office operations 5000 soldier via emails and calls.
- Maintained and updated corporate traveler profiles with current information.
- Followed up with pro to increase customer service with travel plans.
- Collected, handled and documented payments for travel services and associated feels.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Handled sensitive information with professionalism and discretion.
Accounts Assistant
DADABHAI TRAVELS
Manama
03.2015 - 10.2017
- Used accounting software to prepare weekly and monthly financial reports: Prepared financial reports on weekly and monthly basis using accounting software, resulting in 25% decrease in reporting errors and 10% reduction in time spent on report preparation.
Customer Service Agent
GULF UNION (GEMS)
Manama
01.2014 - 02.2015
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Facilitated communications through management of inbound and outbound customer calls.
- Keep records of customers interactions, process customer accounts and file documents.
Data Entry Officer
PANALPINA (Freight Forwarding)
Manama
01.2014 - 02.2015
Customer Service Agent
LOGIC BOX GLOBAL SERVICES
Mumbai
01.2011 - 12.2012
Education
S.S.C -
St. Mary's High School
Ponda, GoaHigher Secondary School Diploma - undefined
Balaji Institute
Mumbai, IndiaCertification Course - Automobile Craftsmanship
Govt. ITI
Farmagudi, Goaundefined
Agnel Institute of Food and Crafts And Culinary Sciences
Verna, GoaDiploma - Bar Management
Indian Institute of Bartending (IIBT)
Chennai, IndiaSkills
- Exhibit Knowledge
- Schedule Crew Members
- Conflict Resolution Techniques
- Employee Presentations
- Facilities Planning
- Vendor Negotiations
- Guest Relations
- Thorough Knowledge of Product
- Staff Supervision
Certification
- Manual Handling course completed (Future Proof training)
- Course expiry: 2026-10-19
- Sabre Certified
LANGUAGES
English
Hindi
Konkani
Timeline
Store assistant
Centra
07.2025 - Current
Stock Control
Brown Thomas
10.2023 - 01.2026
Restaurant Manager
FIRE PIT & GRILLS RESTAURANT
09.2021 - 09.2023
Customer Service Representative
HINDUJA GLOBAL SOLUTION
03.2021 - 09.2021
Travel Consultant
US MILITARY & GOV SATOJIB
03.2018 - 04.2020
Accounts Assistant
DADABHAI TRAVELS
03.2015 - 10.2017
Customer Service Agent
GULF UNION (GEMS)
01.2014 - 02.2015
Data Entry Officer
PANALPINA (Freight Forwarding)
01.2014 - 02.2015
Customer Service Agent
LOGIC BOX GLOBAL SERVICES
01.2011 - 12.2012
Higher Secondary School Diploma - undefined
Balaji Institute
Certification Course - Automobile Craftsmanship
Govt. ITI
undefined
Agnel Institute of Food and Crafts And Culinary Sciences
Diploma - Bar Management
Indian Institute of Bartending (IIBT)
S.S.C -
St. Mary's High School