Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

Nawjia Haque

Dublin

Summary

Motivated and results-driven business graduate with over five years of experience in customer-facing roles across the aviation and non-profit sectors. Adept at handling high-pressure situations, resolving complex issues, and communicating effectively with diverse groups. Currently pursuing CompTIA A+ certification to strengthen IT support skills. Seeking an opportunity to contribute to a dynamic team in IT support and office administration, with a proactive, solutions-oriented approach.

Overview

9
9
years of professional experience

Work History

Salesforce Database Support Agent

Fingal Volunteer Centre
Dublin
02.2023 - 03.2025
  • Provided first-line support via phone, email, and chat for volunteers.
  • Logged queries and updates in Salesforce CRM with accuracy.
  • Maintained a customer-centric and solution-driven approach.

Customer Service & Ticketing Agent

Aer Lingus
Dublin Airport
03.2019 - 01.2023
  • Handled inquiries about flight delays and cancellations.
  • Processed tickets, refunds, and travel documents.
  • Verified identities and ensured compliance with travel regulations.
  • Supported escalations and managed complex cases empathetically.

Customer Service Agent

American Airlines
Dublin Airport
04.2016 - 12.2018
  • Delivered in-person and phone support in a busy airport setting.
  • Managed boarding procedures and travel documentation.
  • Resolved complaints calmly and professionally.

Education

CompTIA A+ Certification -

08.2025

Generation Customer Support Advisor Training -

Ireland
12.2021

Bachelor of Arts - Business

Dublin Business School
Dublin
05.2020

Legal Studies - QQI Level 6

Portobello Institute
Dublin
06.2017

Skills

  • IT support and troubleshooting
  • Ticketing systems
  • Customer service and conflict resolution
  • Hardware and software installation
  • Office and administrative coordination
  • CRM management
  • Salesforce proficiency
  • ASTRAL and QIK knowledge
  • GDS expertise
  • Microsoft Office suite
  • Excel, Word, Outlook, PowerPoint skills
  • Account verification and documentation
  • Organizational skills
  • Multitasking abilities
  • Professional and approachable demeanor

Hobbies and Interests

  • Business news
  • Charity work
  • Learning about the evolving IT landscape

References

Available on request.

Timeline

Salesforce Database Support Agent

Fingal Volunteer Centre
02.2023 - 03.2025

Customer Service & Ticketing Agent

Aer Lingus
03.2019 - 01.2023

Customer Service Agent

American Airlines
04.2016 - 12.2018

CompTIA A+ Certification -

Generation Customer Support Advisor Training -

Bachelor of Arts - Business

Dublin Business School

Legal Studies - QQI Level 6

Portobello Institute

Similar Profiles

CREATE PROFILE
Nawjia Haque