Naveen Verma
New Delhi,DL
Summary
Dynamic professional with a proven track record in travel coordination, including exemplary customer service and helping people to find best airfare as per their requirment. Excelled at Uber by ensuring safety and efficiency, and boosted booking rates through effective sales strategies. Skilled in active listening and travel package documentation, I build lasting client relationships and drive success.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
Work History
Group Sales Manager
CDK Travel India Pvt. Ltd.
03.2022 - Current
- Implemented a CRM system to better track client interactions, resulting in improved customer service and increased sales.
- Maintained a pipeline of qualified prospects through regular networking events and targeted outreach campaigns, ensuring steady growth in both new business acquisition rates and overall revenue.
- Collaborated with marketing to develop sales collateral that effectively communicated product benefits, leading to increased client interest and conversion rates.
- Developed customized pricing strategies for each client based on their specific needs, ensuring competitiveness while maintaining profitability.
Senior Sales Executive
LBF Travel
03.2014 - 02.2022
- Expanded market presence by pursuing lucrative leads and seeking to close deals.
- Received 5 recognition for achieving $20K net profit in sales every month.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Developed relationships with high-profile clientele by providing good customer service.
Reservations Agent
Fareportal
08.2012 - 02.2014
- Provided customers with information about availability and pricing.
- Collaborated with cross-functional teams and department managers to optimize sales.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Travel Agent
Inter Globe Technologies
04.2011 - 08.2012
- Managed customer inquiries through telephone, email and social media interfaces.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
Education
No Degree - Commerce
SD Modern High School
Panipat, Haryana03-2007
Skills
- Active Listening
- Travel Package Documentation
- Travel Promotions
- GDS - Amadeus,Sabre
- Data Entry
- Transportation Coordination
- Tour Package Sales
- Travel Itineraries
- Customer Service
- Critical Thinking
- Friendly, positive attitude
- Teamwork and collaboration
Timeline
Group Sales Manager
CDK Travel India Pvt. Ltd.
03.2022 - Current
Senior Sales Executive
LBF Travel
03.2014 - 02.2022
Reservations Agent
Fareportal
08.2012 - 02.2014
Travel Agent
Inter Globe Technologies
04.2011 - 08.2012
No Degree - Commerce
SD Modern High School
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