Nathan Nicoletti

• Deliver exceptional customer service and specialized coffee preparation, applying advanced coffee knowledge to create consistently high-quality beverages in a fast-paced environment
• Maintain a rigorous standards of beverage consistency, presentation, hygiene and operational excellence to ensure outstanding guest experiences
• Manage front-of-house operations with strong attention to details, efficiency and problem-solving especially during peak hours

After being promoted withing 5 months from being hired I:

• Designed and delivered training programmes for new team members on procedures, best practices and service standards
• Led quality control and operational standards across multiple high volume sites (such as the shop located in Terminal 2, Dublin Airport), enforcing hygiene, food safety and health & safety protocols for such
• Introduced new specialty drinks, contributing positively to menu diversity.
• Exhibited comprehensive knowledge of coffee varieties for informed customer service.
• Championed high hygiene standards within the café environment, promoting a healthy workplace.
• Managed inventory control, workflow, equipment maintenance and peak hour performance while maintaining consistent compliance and customer satisfaction
• Supervised daily café operations, resulting in seamless workflow and enhanced productivity.
• Ensured consistency in coffee quality with meticulous attention to detail.

• Analyzed clinical performance and conducted medical record audits to evaluate quality of care, accuracy of documentations and compliance with standards
• Identified improvement opportunities and contributed to quality improvement projects, including the development of new measurement methods and protocols
• Reviewed patient charts and created detailed reports with findings and actionable recommendations for procedural and care enhancements
• Assisted in developing protocols, standards and guidelines for nursing and healthcare staff to ensure consistent high-quality service delivery