Natasha Hidderley
Liverpool,United Kingdom
Summary
Dedicated professional with expertise in communication excellence, product upselling, and customer service. Proficient in stock replenishment, cash handling, and POS systems. Skilled in refund and exchange processing, stock counting, merchandise control, and stocking shelves. Demonstrates superb time management skills to ensure efficient operations. Committed to leveraging these competencies to enhance customer satisfaction and drive sales growth.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Retail assistant
Smyths Toys Superstores
Liverpool
08.2017 - Current
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Supported team members for improved operational efficiency.
- Handled transactions, maintaining accurate till records.
- Maintained clean shop floor, promoting a welcoming environment.
- Demonstrated product usage and features to customers.
- Managed customer lines for minimum wait times and high satisfaction.
- Informed customers regarding promos and warranty services to increase sales.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Processed returned or exchanged items and provided refunds to customers.
- Went above and beyond by helping customers to locate stock and reach them from a high shelf.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Updated product labelling and pricing to reflect discounts and offers.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Delivered excellent customer service by answering queries and providing product information.
Front of House
Cafe90
Liverpool
08.2016 - 08.2017
- Ensured smooth operations by effectively managing front of house duties.
- Served within reasonable time.
- Waited on customers, food delivered to tables.
- Maintained a clean environment.
Front of house Team Member
KFC
Liverpool
06.2014 - 08.2016
- Maintained high standards of customer service during peak times.
- Facilitated positive dining experiences by providing excellent customer service.
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
- Handled complaints effectively, resulting in increased customer satisfaction.
Receptionist
Rodney Chambers LTD
Liverpool
08.2013 - 06.2014
- Managed phone calls, resulting in effective communication flow within the company.
- Assisted with administrative tasks, improving overall functionality of the office.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Maintained an organised reception area for a professional business environment.
- Delivered front of house duties with warm and professional manner.
Education
GCSEs - Childcare
Notre Dame Catholic College
Liverpool 09.2006 - 05.2011
A-Levels - Business Studies, Childcare, Health & Social Care
Notre Dame Catholic College
Liverpool 09.2011 - 05.2013
Skills
- Communication excellence
- Product upselling
- Stock replenishment
- Cash handling
- Customer Service
- POS Systems
- Refund and exchange processing
- Stock counting
- Merchandise control
- Stocking shelves
- Superb time management
Timeline
Retail assistant
Smyths Toys Superstores
08.2017 - Current
Front of House
Cafe90
08.2016 - 08.2017
Front of house Team Member
KFC
06.2014 - 08.2016
Receptionist
Rodney Chambers LTD
08.2013 - 06.2014
A-Levels - Business Studies, Childcare, Health & Social Care
Notre Dame Catholic College
09.2011 - 05.2013
GCSEs - Childcare
Notre Dame Catholic College
09.2006 - 05.2011
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