Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Natasha Healy

Kinvara,Galway

Summary

Enthusiastic [Job Title] with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.

Overview

25
25
years of professional experience

Work history

After school assistant

Pixie Garden Creche
Gort, County Galway
10.2023 - 09.2024
  • Supported after-school staff to ensure smooth programme operations
  • Developed enjoyable and stimulating activities for children's enrichment.
  • Ensured a safe, clean environment for children's well-being as an After School Assistant
  • Assisted with homework tasks, leading to improved understanding of subjects.
  • Liaised with parents to enhance communication channels
  • Performed administrative tasks with precision
  • Kept accurate records of children's attendance, maintaining good order and discipline.

Home health care assistant

Best Homecare Care Services
Claregalway, County Galway
07.2019 - 10.2023
  • Managed patient hygiene by assisting with bathing and dressing; maintained dignity and respectfulness at all times.
  • Performed light household duties such as laundry or shopping, helped maintain cleanliness and comfort at home.
  • Assisted patients during feeding times, ensuring sufficient nutrient intake.
  • Provided emotional support to patients, improving their mental wellbeing.
  • Delivered excellent customer service by addressing concerns of patients' families.

Cleaner

Kinvara Cleaning Services (Self Employed)
Kinvara , County Galway
12.2013 - 05.2017
  • Ensured a clean and organised environment by performing thorough deep-cleaning tasks.
  • Demonstrated attention to detail whilst carrying out spot cleaning for an immaculate finish.
  • Achieved customer satisfaction through meticulous tidying and organising activities.
  • Provided fresh, clean spaces for residents by changing linens regularly.
  • Provided excellent customer service through clear communication with clients regarding their specific needs.

Administrator

Gobus
Galway, County Galway
11.2013 - 07.2015
  • Managed ticketing and reservation duties, ensuring smooth operations.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Excelled both independently and as part of a cohesive team, Customer Service Representative
  • Displayed high level of accuracy and attention to detail combined with strong administration and it skills
  • Facilitated customer loyalty programs to enhance customer retention.

Senior receptionist

Shearwater Hotel
Ballinasloe, County Galway
03.2007 - 11.2012
  • Contributed to team efforts by offering help during busy periods or when colleagues were absent from work due to illness or holiday leave.
  • Participated in training new staff members on receptionist duties-improving their skills and understanding of job requirements quickly and effectively.
  • Managed front office operations to ensure efficient service delivery.
  • Facilitated effective communication by liaising between various departments within the organisation.
  • Enhanced customer satisfaction with exceptional telephone etiquette and professional in-person communication.
  • Streamlined administrative procedures for improved operational efficiency.

Hotel receptionist

Days Hotel
Galway, County Galway
01.2006 - 05.2007
  • Streamlined check-in procedure by efficiently handling guest documents.
  • Improved customer satisfaction for providing timely assistance during stay.
  • Reduced wait times with high-speed processing of reservations.
  • Responded promptly to customer queries, ensuring an enjoyable stay.
  • Provided hotel information for improved guest experience.
  • Managed room availability charts to ensure zero overbooking.

Hotel receptionist

Corrib Great Southern Hotel
Galway, County Galway
01.2002 - 01.2006
  • Enhanced efficiency in handling bookings, resulting in reduced wait times
  • Responded promptly to customer queries, ensuring an enjoyable stay.
  • Maintained clean and organised reception area, creating a welcoming atmosphere.
  • Assisted guests in locating local attractions to enrich their stay.
  • Enhanced guest satisfaction by providing prompt and courteous service.

Customer advisor

Kinvara Credit Union
Kinvara , County Galway
01.2000 - 01.2002
  • Improved customer satisfaction by promptly processing transactions and answering inquiries.
  • Boosted client trust with accurate account record maintenance.
  • Resolved queries with detailed product knowledge.
  • Organised documents, enhancing administrative efficiency.

Education

FETAC Level 6 - Front Office and Travel Agency

G.M.I.T
Galway, County Galway

Certificate of Higher Education - Secretarial Studies and Office Technology

Moinin Na gCiseach
Galway

Leaving Certificate -

Seamount College
Kinvara, County Galway

Skills

  • Strong Communicator
  • Excellent Customer Service
  • Team Player


References

References available upon request.

Timeline

After school assistant

Pixie Garden Creche
10.2023 - 09.2024

Home health care assistant

Best Homecare Care Services
07.2019 - 10.2023

Cleaner

Kinvara Cleaning Services (Self Employed)
12.2013 - 05.2017

Administrator

Gobus
11.2013 - 07.2015

Senior receptionist

Shearwater Hotel
03.2007 - 11.2012

Hotel receptionist

Days Hotel
01.2006 - 05.2007

Hotel receptionist

Corrib Great Southern Hotel
01.2002 - 01.2006

Customer advisor

Kinvara Credit Union
01.2000 - 01.2002

FETAC Level 6 - Front Office and Travel Agency

G.M.I.T

Certificate of Higher Education - Secretarial Studies and Office Technology

Moinin Na gCiseach

Leaving Certificate -

Seamount College

Similar Profiles

Create profile
Natasha Healy