Natasha Fernandes
Leixlip,Ireland
Summary
Talented personnel professional delivering reliable, efficient support to busy human resources teams. Highly-motivated multitasker with excellent organisational abilities. Maintains accurate, up-to-date staff records for enhanced performance monitoring.
Driven professional with keen focus on aviation financial and strategic planning. Possess leadership and communication skills, combined with solid foundation in business operations. Capable of driving growth and operational excellence within aviation sector.
Overview
27
27
years of professional experience
Work History
Human resources assistant
Amazon
Dublin, Dublin
05.2024 - Current
- Enhanced employee engagement by organising team building activities.
- Streamlined recruitment process for more efficient hiring.
- Achieved improved relations with staff through regular one-on-one meetings.
- Managed payroll system to ensure timely and accurate payments.
- Maintained employee records, ensuring compliance with data protection regulations.
- Assisted in the development of HR policies for a more harmonious work environment.
- Supported new hires during onboarding process, helping them settle into roles faster.
- Conducted exit interviews for valuable feedback from departing employees.
- Assisted HR manager in implementing diversity and inclusion initiatives.
- Prepared personnel files, keeping all employee records up-to-date.
- Oversaw scheduling of annual leave requests avoiding understaffing issues during peak holiday seasons.
- Delivered friendly assistance with new hires throughout interviewing and hiring processes.
- Answered frequently asked questions from applicants and employees about standard policies, benefits and other HR related processes.
- Organised regular social events and on-site activities to encourage teambuilding.
- Completed new joiner onboarding documentation and reference checks.
- Produced accurate, reliable reports for management monitoring of personnel activity.
- Aided employee retention by setting up enhanced training schemes.
Sortation Associate
Amazon Logistics
Dublin, Ireland
11.2022 - 04.2024
- Picking and sorting customers parcels
- Stowing customers parcels in correct delivery bags by means of scanning and storing
- Ensured production line feeding ran smoothly, aiding efficient parcel sorting and processing.
- Sorted customer orders rapidly and accurately, eradicating error and delay to maintain first-class company reputation.
- Staging all parcels for preparation of delivery for drivers
- Prep for next shift
- Problem solve trained
- Yard Marshall trained
- General tasks
- Delivered friendly assistance with new hires throughout interviewing and hiring processes.
- Managed parcel distribution to increase overall performance.
- Followed safety guidelines strictly, reducing workplace incidents.
Group Wedding and Event Manager
Finnstown Castle Hotel
Dublin, Ireland
04.2022 - 11.2022
- Manage and coordinate all Weddings, Conference and Events in the hotel Adhere to the given budget
- Above all ensure client satisfaction for the scheduled event
- First point of contact for all Wedding or Event.
- Ensure that all enquiries are responded to in a professional and timely manner.
- Managing the Sales and ensuring all events are entered correctly to produce a concise and accurate function sheet for each event.
- Completing all charges for final invoicing.
- Coordinate weddings and Events to ensure smooth operation of events and maximise revenue.
- Conduct all pre-arrange and walk-in show-arounds for all Weddings and Events.
- Work with reservations management to block bookings of bedrooms for the weddings and Events on the days booked.
- Work with Operations Manager and Head Chef regarding upcoming events.
- Maintain relationships with existing clients and develop relationships with potential clients.
- Directed florists, photographers, musicians, officiants and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
- Maintained adherence to client-event requirements through effective delegation, prioritising and management of all production phases, from concept to execution.
- Handle suppliers to ensure all necessary equipment is ordered for all Weddings and Events.
- To maintain an effective filing system in the office.
- Complete monthly and quarterly reports as per reporting schedule.
- Be active with the client from start until the end of the event.
- Looked for another work opportunity due to Hotel being sold and closed down
Accommodation Supervisor
The Spencer Hotel
Dublin, Ireland
11.2021 - 04.2022
- To ensure all staff in your department comply with the Hotel Policy regarding uniform and Personal hygiene.
- To be aware of the days business both in Room Occupancy, Special Requirements and VIP needs.
- To liaise with Reception regarding Room moves, VIP guests, Special Needs and act on any information given.
- To ensure that all staff service and replenish all rooms they are allocated to hotel standards.
- Ensure that trolleys are always kept clean and tidy; trolleys to be re-stocked to standard prior to going off duty.
- To ensure that any lost property is recorded correctly.
- Rooms/items requiring maintenance to be reported immediately to the maintenance team.
- To ensure that staff service public toilets and public areas to the agreed standard as requested
- Upheld general health and safety protocols, including food safety procedures.
- Used proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption.
- To attend all training courses/meetings as notified to you by management.
- To perform any other duties as may be reasonably requested by management from time to time.
Customer Support English Line and Portuguese Line
Airbnb
Porto, Portugal
06.2018 - 03.2021
- Responsible for hosts and guests
- Responsible for assisting with booking
- Responsible with payment, refunds and issuing of vouchers
- Telephonic customer support
- Assisting first time hosts to set up profile
- Received, sorted and directed incoming mail to maintain good communication channels.
- Helped less experienced staff manage daily assignments.
- Educating customers on usage of the platform
- Due to covid and area of business (travel) Airbnb reduced sites all over the world
Administrative Assistant
Consulate for the Republic of South Africa
Porto, Portugal
06.2017 - 03.2018
- Assisting with process of travel visas
- Month end payable expenses
- Receptionist
- Taking minutes at meetings
- Received, sorted and directed incoming mail to maintain good communication channels.
- Organised and stored hardcopy files.
- Contract temporary as staff was on maternity leave
Customer Support English Line
Apple
Porto, Portugal
06.2015 - 05.2016
- Responsible for IOS software customer support
- Responsible for making appointments for UK stores
- Responsible for issuing of parcel pick-up UK
- Shipping orders by carrier
- Conducted tactical troubleshooting to identify faults.
- Updated software for new functionality and improved security.
- Telephonic customer support
Events Coordinator and Artist Management
Sparkle entertainment
Windhoek, Namibia
09.2009 - 11.2013
- Part-time
- Managing of club events and beverages for Club Vibe and Club El Cubano (Hilton Hotel)
- Coordinating of events (weddings, birthdays, diplomatic events, international sports, press release)
- Setting up of concerts (stage, sound, bars, entrance, catering)
- Merchandise sales
- Taking of interviews for newspaper and radio stations
- Management of artists, booking of international artists and DJs
- Management of social media
- Management of artists
- Event planning (embassy cocktails, governmental dinners, musician concerts, boxing yearly event, music awards, Miss Angola Namibia)
- Closely monitored and directed event set-up, tear down, ensuring all aspects perfectly aligned with client's expectations.
- Sourced and booked venues for events, selecting based on availability, price and client's vision.
- Responsible for the total number of 17 fixed employees and event staff +/- 50 depending on each event
Manager
Swiss Chalets B&B
Windhoek, Namibia
05.2009 - 11.2013
- Responsible for the day to day running of the guesthouse
- Purchasing
- Receptionist
- Housekeeping
- Airport transfers
- Translator
- Event planning (small parties - birthdays, engagements etc)
- Responsible for cash and stock control
- Invoicing and end month closing of accounting
- Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success.
- Responsible for the total number of employees of 5
Administrator / Area Manager / Financial Director
Angowings
Windhoek, Namibia
10.2002 - 02.2009
- Responsible for the day to day running of the company
- Promoted to area manager for Namibia and Angola
- Responsible for issuing air tickets
- Responsible for refuelling aircrafts
- Responsible for insurance both for aircrafts and pilots
- Promoted to Financial Director
- Negotiating aircraft purchasing
- Banking
- Balance sheets
- Income and expenses
- Responsible cash and fuel stock
- Responsible for medical for pilots
- Human resources
- Translations
- Visa applications
- Quotations
- 2005 – 2009 Monday to Wednesday Namibia and Thursday to Sunday Angola.
- Liaised directly with customers to meet needs and maintain satisfaction.
- Monitored and controlled office inventory, ensuring adequate supply levels, timely product ordering and efficient management of company resources.
- Responsible for the total number of employees of 16
Receptionist and administrator
Embassy of Mexico
Windhoek, Namibia
02.2000 - 09.2002
- Responsible for purchasing for Charge ´d Affaires
- Assisting with process of travel visas
- Month end payable expenses
- Coordinating of events for the embassy (dinners, cocktails, national day)
- Receive incoming customers with professional approach and provided friendly, knowledgeable assistance.
Public Relations Officer
Kalahari Sands Hotel and Casino
Windhoek, Namibia
01.1998 - 01.2000
- Responsible for VIP clients
- Responsible for prize giving
- Responsible for issuing of customer cards
- Reception
- Announcement for the Casino
- Supported marketing teams in developing
- Implementing and promoting media campaigns
Education
NVQ Level 3 - Management
Linkedin Learning
NVQ Level 2 - First Aid Awareness
Failte Ireland
NVQ Level 2 - Health and Safety
Failte Ireland
Certificate of Higher Education - Global Awareness
Sitel Group of Learning
Certificate of Higher Education - Digital Marketing
CEAC
Certificate of Higher Education - Global Security Awareness
Sitel Group of Learning
NVQ Level 5 - Accountancy and Payroll
CEAC
NVQ Level 5 - Management of small businesses
University of Cape Town
NVQ Level 5 - Guesthouse Management
University of Cape Town
NVQ Level 5 - Bookkeeping
Damelin
NVQ Level 3 - Windows
Academy of Learning
NVQ Level 5 - Marketing
Varsity College
GCSEs - Accountancy
Deutsche Ober Schule Windhoek
NVQ Level 5 - Human Resources
Open College
Ireland 12.2024 -
NVQ Level 3 - Hotel Management
MHL Collection of Learning
Skills
- Customer order picking
- Appropriate goods handling
- Missort reordering
- Stock replenishments
- Hosting and event organisation
- Bilingual
- Coordinator
- Opera PMS
- Hot Soft
- Word
- PowerPoint
- Outlook
- Excel
- Android
- IOS
- Windows
- Sage
- QuickBooks
- Multitasking
- Team player
- Data Entry
- Performance Management
- PeopleHR
- Leave request processes
- File management
- HR weekly reporting
- Personnel records maintenance
- Employee benefits enrolments
- Performance assessment
- HR file audits
- Diversity and inclusion initiatives
- Employee onboarding procedures
- AskHR
Languages
English
Native language
Portuguese
Native
Afrikaans
Beginner
English
Fluent
Timeline
NVQ Level 5 - Human Resources
Open College
12.2024 -
Human resources assistant
Amazon
05.2024 - Current
Sortation Associate
Amazon Logistics
11.2022 - 04.2024
Group Wedding and Event Manager
Finnstown Castle Hotel
04.2022 - 11.2022
Accommodation Supervisor
The Spencer Hotel
11.2021 - 04.2022
Customer Support English Line and Portuguese Line
Airbnb
06.2018 - 03.2021
Administrative Assistant
Consulate for the Republic of South Africa
06.2017 - 03.2018
Customer Support English Line
Apple
06.2015 - 05.2016
Events Coordinator and Artist Management
Sparkle entertainment
09.2009 - 11.2013
Manager
Swiss Chalets B&B
05.2009 - 11.2013
Administrator / Area Manager / Financial Director
Angowings
10.2002 - 02.2009
Receptionist and administrator
Embassy of Mexico
02.2000 - 09.2002
Public Relations Officer
Kalahari Sands Hotel and Casino
01.1998 - 01.2000
NVQ Level 3 - Management
Linkedin Learning
NVQ Level 2 - First Aid Awareness
Failte Ireland
NVQ Level 2 - Health and Safety
Failte Ireland
Certificate of Higher Education - Global Awareness
Sitel Group of Learning
Certificate of Higher Education - Digital Marketing
CEAC
Certificate of Higher Education - Global Security Awareness
Sitel Group of Learning
NVQ Level 5 - Accountancy and Payroll
CEAC
NVQ Level 5 - Management of small businesses
University of Cape Town
NVQ Level 5 - Guesthouse Management
University of Cape Town
NVQ Level 5 - Bookkeeping
Damelin
NVQ Level 3 - Windows
Academy of Learning
NVQ Level 5 - Marketing
Varsity College
GCSEs - Accountancy
Deutsche Ober Schule Windhoek
NVQ Level 3 - Hotel Management
MHL Collection of Learning
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