Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nataliya Ignatova

Galway

Summary

Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.

Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximising customer satisfaction and brand loyalty by delivering knowledgeable and fast service.

Hardworking bar team member trained in mixology, beverage pairing and money handling. Works well alone or with team to handle high volume of customers. Works well in high tempo environments to manage demand and maintain standards.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

11
11
years of professional experience

Work History

Product Builder

Boston Scientific
Galway, CO. GALWAY
05.2024 - Current
  • Complied with industry regulations, staying up-to-date with any changes.
  • Planned implementation of changes to current procedures, facilitating smooth operations.
  • Helped to outline Quality Assurance (QA) procedures for consistency and accuracy.
  • Provided assistance throughout testing phase of product development.
  • Assisted efforts to uphold procedures to optimal quality standards.
  • Addressed potential risks and hazards by implementing preventative measures.
  • Followed direction to develop environmental pollution remediation devices.
  • Oversaw production processes, maintaining strict quality control standards.
  • Facilitated training sessions for new staff on product assembly techniques.
  • Applied lean manufacturing principles to reduce waste and enhance efficiency.

Assistant manager

DNA Night Club Galway
Galway, County Galway
02.2023 - 05.2026
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Enforced company policies and guidelines for all employees.
  • Built customer relationships with consultative sales approach.
  • Streamlined processes to improve and optimise office operations.
  • Evaluated and tracked staff to aid manager conduct performance reviews.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Prepared rotas to achieve stable coverage while minimising payroll costs.
  • Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
  • Delivered in-depth training to customer-facing staff, promoting strong service performance.
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Monitored bar expenses and operations to minimise costs.
  • Protected brand image by delivering exceptional bar presentation and maintenance.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Maintained safe working and guest environments, reducing injury and incident risks.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Recruited and trained high-performing team members to deliver faultless customer care.
  • Offered discounts and promotions to encourage purchases.
  • Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
  • Consistently arrived at work on time and ready to start immediately.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Reference: Sean O'Leary 0871749152

Laundry attendant

DINGLE HOSPITALITY LTD
Dingle, Co Kerry
05.2022 - 02.2023
  • Loaded and unloaded washing machines with regard to machine capacity.
  • Pressed and ironed textiles to remove wrinkles.
  • Stopped machines to untangle, straighten and remove articles.
  • Selected cleaning agents and starches to align with fabric content and laundering instructions.
  • Processed full loads through washer, drier and ironing equipment.
  • Smoothed articles and guided through cleaning and pressing machines.
  • Reported chemical spills and safety hazards and utilised signs to safeguard risk areas.
  • Maintained records of outgoing and incoming laundry and dry cleaning.
  • Oversaw ironing machines and starch drum to address malfunctions.
  • Sorted soiled articles according to colour, fabric and laundering requirements.
  • Packaged articles and prepared orders for despatch.
  • Cleaned and organised laundry room and supply areas for easy accessibility.
  • Documented accidents and incidents on daily logs.
  • Operated driers and extractors and removed articles after each cycle.
  • Managed laundered items and store them in safe and hygienic conditions.
  • Kept clean and dirty linens separated to reduce contamination.
  • Set up and started washers, using load-specific settings to safeguard items.
  • Operated laundry, dry-cleaning and pressing equipment.
  • Folded and stacked or hung laundered articles for pickup.
  • Sorted and packaged clean linens and articles for delivery or pickup.

Reference: Kearan Ash - 0872806392

Commis chef

Goilin Restaurants Limited
Dingle, Co Kerry
04.2022 - 02.2023
  • Maximised restaurant capacity by coordinating seamless, efficient meal services.
  • Contributed to kitchen revenue through effective ingredients cost control and waste minimisation.
  • Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
  • Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
  • Met high standards of food hygiene and safety.
  • Controlled and minimised food waste.
  • Prepared meats, fish and vegetables to support line cooking in fast-paced environment.
  • Supported food service in busy restaurant environment.
  • Remained calm and effective in fast-paced kitchen environments to promptly deliver high-quality dishes.
  • Carried out tasks assigned by Chef De Partie.
  • Complied with food safety regulations.
  • Supported senior chefs in preparing original daily menus, showcasing culinary abilities with seasonal produce.
  • Periodically cleaned kitchen stations in line with sanitation regulations.
  • Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
  • Followed precise recipe cards and food preparation procedures.
  • Stored foodstuffs and ingredients in established manner.

Reference: Sean Roche - 0868049563

Bartender

Ruskin Concepts Ltd
Dingle, Co Kerry
04.2019 - 09.2022
  • Met deadlines by managing workload independently.
  • Followed bookkeeping regulations and tax legislation to maximise external compliance.
  • Calculated bills owed by customers, prepared invoices and distributed statements.
  • Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
  • Completed end-of-day cleanup to reset bar for next day.
  • Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
  • Provided efficient food and drinks service for high levels of customer satisfaction.
  • Supported serving staff with fast, accurate beverage preparation.
  • Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.
  • Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
  • Maintained bar stocks, replenishing daily as necessary.
  • Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Built and maintained displays of spirits, enticing guests to make purchases.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
  • Prepared ingredients and garnishes for cocktails and signature bar drinks.
  • Memorised orders in loud and busy environments to maintain speedy service at peak times.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Completed opening and closing procedures, from product replenishment to budget control.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

Reference: Ceolan Murphy - 0834070797

Breakfast Food and Bevarage assistant

Mjk Entertainment Limited
Dingle, Co Kerry
04.2019 - 04.2022
  • Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Practiced healthy and safety measures to comply with regulations.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Stayed up to date on menu changes to accurately answer customer queries.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.

Croupier

Win Bet
Haskovo, Bulgaria
09.2015 - 02.2017
  • Provided game commentary, using clear, professional language to ensure guest comprehension.
  • Processed data quickly and accurately for smooth, orderly operations.
  • Received and paid off bets.
  • Facilitated games of chance in gambling establishments.
  • Upheld operational efficiencies, developing strong, positive relationships with other gaming staff.
  • Served customers with excellent customer service skills to facilitate positive experiences.
  • Dealt cards in 21 games and monitored players' behaviour for signs of cheating.
  • Distributed winnings and collected payments from losers.
  • Stayed up-to-date on policies and rules to maintain consistency.
  • Perform visual inspections to guarantee proper condition of casino equipment.
  • Ran daily functions of tote operations.
  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.

Education

Lean Six Sigma

A Lean Six Sigma White Belt
Atlantic Technological University (ATU)
01-2024

Fundamentals - Java

Software University
Sofia, Bulgaria
01-2024

Basic - Manual QA

Sofware University
Sofia, Bulgaria
07-2023

Basic - Programing

Software University
Sofia, Bulgaria
09-2022

Bachelor of Management - Management

University of Economics
Varna, Bulgaria
02-2018

Skills

  • Target motivated
  • Orienting and training
  • Knowledge of Java Development
  • Problem-solving
  • Customer-focused
  • Fast learner
  • Self control under pressure
  • Well organized
  • Good time management
  • Ability to multitask
  • Self-motivated
  • MS Office, MS Excel
  • Attention to detail, prioritisation and deadline orientated

Languages

English
Bulgarian

Timeline

Product Builder

Boston Scientific
05.2024 - Current

Assistant manager

DNA Night Club Galway
02.2023 - 05.2026

Laundry attendant

DINGLE HOSPITALITY LTD
05.2022 - 02.2023

Commis chef

Goilin Restaurants Limited
04.2022 - 02.2023

Bartender

Ruskin Concepts Ltd
04.2019 - 09.2022

Breakfast Food and Bevarage assistant

Mjk Entertainment Limited
04.2019 - 04.2022

Croupier

Win Bet
09.2015 - 02.2017

Lean Six Sigma

A Lean Six Sigma White Belt

Fundamentals - Java

Software University

Basic - Manual QA

Sofware University

Basic - Programing

Software University

Bachelor of Management - Management

University of Economics
Nataliya Ignatova