Summary
Overview
Work history
Education
Skills
Languages
Timeline
AssistantManager

Nataliya Ignatova

Galway,County Galway

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.

High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximising customer satisfaction and brand loyalty by delivering knowledgeable and fast service.

Hardworking bar team member trained in mixology, beverage pairing and money handling. Works well alone or with team to handle high volume of customers. Works well in high tempo environments to manage demand and maintain standards.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work history

Assistant manager

Skeffington Arms Ltd
Galway, County Galway
02.2023 - Current
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Enforced company policies and guidelines for all employees.
  • Built customer relationships with consultative sales approach.
  • Streamlined processes to improve and optimise office operations.
  • Evaluated and tracked staff to aid manager conduct performance reviews.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Prepared rotas to achieve stable coverage while minimising payroll costs.
  • Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
  • Delivered in-depth training to customer-facing staff, promoting strong service performance.
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Monitored bar expenses and operations to minimise costs.
  • Protected brand image by delivering exceptional bar presentation and maintenance.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Maintained safe working and guest environments, reducing injury and incident risks.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Recruited and trained high-performing team members to deliver faultless customer care.
  • Offered discounts and promotions to encourage purchases.
  • Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
  • Consistently arrived at work on time and ready to start immediately.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Laundry attendant

DINGLE HOSPITALITY LTD
Dingle, Co Kerry
05.2022 - 02.2023
  • Loaded and unloaded washing machines with regard to machine capacity.
  • Pressed and ironed textiles to remove wrinkles.
  • Stopped machines to untangle, straighten and remove articles.
  • Selected cleaning agents and starches to align with fabric content and laundering instructions.
  • Processed full loads through washer, drier and ironing equipment.
  • Smoothed articles and guided through cleaning and pressing machines.
  • Reported chemical spills and safety hazards and utilised signs to safeguard risk areas.
  • Maintained records of outgoing and incoming laundry and dry cleaning.
  • Oversaw ironing machines and starch drum to address malfunctions.
  • Sorted soiled articles according to colour, fabric and laundering requirements.
  • Packaged articles and prepared orders for despatch.
  • Cleaned and organised laundry room and supply areas for easy accessibility.
  • Documented accidents and incidents on daily logs.
  • Operated driers and extractors and removed articles after each cycle.
  • Managed laundered items and store them in safe and hygienic conditions.
  • Kept clean and dirty linens separated to reduce contamination.
  • Set up and started washers, using load-specific settings to safeguard items.
  • Operated laundry, dry-cleaning and pressing equipment.
  • Folded and stacked or hung laundered articles for pickup.
  • Sorted and packaged clean linens and articles for delivery or pickup.

Commis chef

Goilin Restaurants Limited
Dingle, Co Kerry
04.2022 - 02.2023
  • Maximised restaurant capacity by coordinating seamless, efficient meal services.
  • Contributed to kitchen revenue through effective ingredients cost control and waste minimisation.
  • Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
  • Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
  • Met high standards of food hygiene and safety.
  • Controlled and minimised food waste.
  • Prepared meats, fish and vegetables to support line cooking in fast-paced environment.
  • Supported food service in busy restaurant environment.
  • Remained calm and effective in fast-paced kitchen environments to promptly deliver high-quality dishes.
  • Carried out tasks assigned by Chef De Partie.
  • Complied with food safety regulations.
  • Supported senior chefs in preparing original daily menus, showcasing culinary abilities with seasonal produce.
  • Periodically cleaned kitchen stations in line with sanitation regulations.
  • Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
  • Followed precise recipe cards and food preparation procedures.
  • Stored foodstuffs and ingredients in established manner.

Bartender

Ruskin Concepts Ltd
Dingle, Co Kerry
04.2019 - 09.2022
  • Met deadlines by managing workload independently.
  • Followed bookkeeping regulations and tax legislation to maximise external compliance.
  • Calculated bills owed by customers, prepared invoices and distributed statements.
  • Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
  • Completed end-of-day cleanup to reset bar for next day.
  • Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
  • Provided efficient food and drinks service for high levels of customer satisfaction.
  • Supported serving staff with fast, accurate beverage preparation.
  • Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.
  • Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
  • Maintained bar stocks, replenishing daily as necessary.
  • Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Built and maintained displays of spirits, enticing guests to make purchases.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
  • Prepared ingredients and garnishes for cocktails and signature bar drinks.
  • Memorised orders in loud and busy environments to maintain speedy service at peak times.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Completed opening and closing procedures, from product replenishment to budget control.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

Croupier

Win Bet
Haskovo, Bulgaria
09.2015 - 02.2017
  • Provided game commentary, using clear, professional language to ensure guest comprehension.
  • Processed data quickly and accurately for smooth, orderly operations.
  • Received and paid off bets at [Type] events.
  • Facilitated games of chance in gambling establishments.
  • Upheld operational efficiencies, developing strong, positive relationships with other gaming staff.
  • Served customers with excellent customer service skills to facilitate positive experiences.
  • Dealt cards in 21 games and monitored players' behaviour for signs of cheating.
  • Distributed winnings and collected payments from losers.
  • Stayed up-to-date on policies and rules to maintain consistency.
  • Perform visual inspections to guarantee proper condition of casino equipment.
  • Ran daily functions of tote operations.
  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.

Education

Bachelor of Management - Management

University of Economics
Varna, Bulgaria
09.2013 - 02.2018

Basic - Programing

Software University
Sofia, Bulgaria
04.2022 - 09.2022

Fundamentals - Java

Software University
Sofia, Bulgaria
09.2023 - 01.2024

Advanced - Java

Software University
Sofia, Bulgaria
01.2024 -

Skills

  • Target motivated
  • Physical resource management
  • Orienting and training
  • Knowledge of Java Development
  • Time management
  • Problem-solving
  • Customer-focused
  • Fast learner
  • Self control under pressure
  • Well organised
  • Good time management
  • Ability to multitask
  • Self-motivated
  • Proficient in MS Office
  • Attention to detail, prioritisation and deadline orientated

Languages

English
Fluent
Bulgarian
Native

Timeline

Advanced - Java

Software University
01.2024 -

Fundamentals - Java

Software University
09.2023 - 01.2024

Assistant manager

Skeffington Arms Ltd
02.2023 - Current

Laundry attendant

DINGLE HOSPITALITY LTD
05.2022 - 02.2023

Commis chef

Goilin Restaurants Limited
04.2022 - 02.2023

Basic - Programing

Software University
04.2022 - 09.2022

Bartender

Ruskin Concepts Ltd
04.2019 - 09.2022

Croupier

Win Bet
09.2015 - 02.2017

Bachelor of Management - Management

University of Economics
09.2013 - 02.2018
Nataliya Ignatova