Nataliya Drozd
Summary
Accomplished professional with expertise in Microsoft Office proficiency, online video platform usage, and administrative support. Demonstrates strong skills in interdepartmental communication, translation and interpretation, and GDPR compliance knowledge. Experienced in working with vulnerable populations and adept at presentation development. Committed to leveraging these skills to enhance organisational efficiency and support strategic goals.
Overview
3
3
Languages
1
1
Certification
42
42
years of professional experience
Work history
Outpatient Clinics Administrative Assistant
Tallaght University Hospital
2026.01 - Current
- Prepare and sit at least 3 clinics a week some of which are up to 75 patients' capacity
- Book follow up appointments, discharge or put patients on waiting lists for procedures
- Delivered tasks within tight deadlines by locating missing charts, sending secondary storage requests, and processing charts accurately
- Adhered to safety, confidentiality, and data protection policies to ensure compliance and maintain patient trust
- Learned and applied new skills to daily tasks, enhancing workflow and service delivery
- Use critical thinking to break down problems, evaluate solutions and make decisions
- Provided support to team members, fostering a respectful and cooperative environment.
Emergency Department/Acute Floor
Tallaght University Hospital
2015.01 - 2026.01
- Collaborated with healthcare team for effective patient care delivery
- Executed daily duties with precision to support patient care
- Promoted patient independence while providing necessary assistance
- Supported daily living activities to improve patient comfort and wellbeing
English Teacher
School No 20
, Ukraine
1989.08 - 2003.03
- Prepared students for standardised tests, resulting in improved performance
- Tailored teaching approach to meet individual student needs, fostering academic growth
- Supervised and coordinated school activities to enhance community engagement and student involvement
Project Lingua Administrator
Kyiv National Linguistic University
Kyiv, Ukraine
1984.12 - 1989.03
- Coordinated project workflow, delegating tasks to meet all established objectives and timelines
- Coordinated tasks, deadlines and communications to streamline project processes
- Provided administrative support to enable effective project execution and collaboration
- Coordinated with external vendors to ensure timely delivery of resources and maintain operational efficiency
Education
Building Digital Healthcare Communities, Level 8 - Digital Healthcare
Galway - Mayo Institute of Technology
GalwayProject Synergy EPR Training -
Tallaght University Hospital
TallaghtMaster of Arts - Foreign Languages And Literatures
Kyiv National Linguistic University
UkraineSkills
- Administrative support
- Patient communication
- GDPR compliance knowledge
- Experience with vulnerable populations
- Interdepartmental communication
- Microsoft Office proficiency
- Online video platform usage
- Presentation development
Certification
- Certificate in Building Digital Healthcare Communities (Special Purpose Award), 02/2022
- Medical Coding and Terminology International Certificate, 03/2021
- Project Synergy EPR Certificate, 10/2021
- Data Protection Certificate (GDPR), 10/2019
- National Healthcare Communication Programme Certificate Module 1 - Making Connections, Module 2 - Core Consultation Skills, 05/2018
- Diploma Award in Teaching English as a Foreign Language (Advanced), 2009
- Master's Degree in English and French, 06/1989
Projects
Single Sign-On Implementation in Emergency Department, 03/2021
PowerPoint Presentation Single Sign-On Implementation Project Management, 04/2021( Business Case, Baseline Project Plan, Project Charter)
Telehealth Technology - Remote Patient Monitoring using Mobile Application, 10/2021
Assignment Telemonitoring in COPD Physiotherapy, 10/2021
Digital pathway workflow chart Application design for Remote Monitoring, 11/2021
Application GaitKeeper monitoring in primary care, 12/2021, Group PowerPoint Presentation
Languages
English
Ukrainian
Russian
Languages
6,C2,6,C2,5,C1
Timeline
Outpatient Clinics Administrative Assistant
Tallaght University Hospital
2026.01 - Current
Emergency Department/Acute Floor
Tallaght University Hospital
2015.01 - 2026.01
English Teacher
School No 20
1989.08 - 2003.03
Project Lingua Administrator
Kyiv National Linguistic University
1984.12 - 1989.03
Master of Arts - Foreign Languages And Literatures
Kyiv National Linguistic University
Project Synergy EPR Training -
Tallaght University Hospital
Building Digital Healthcare Communities, Level 8 - Digital Healthcare
Galway - Mayo Institute of Technology