Overview
Work history
Education
Skills
Work availability
Timeline
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Nataliia Zubrii

Overview

14
14
years of professional experience
8
8
years of post-secondary education

Work history

Sales assistant

Polonez Store Galway
Galway, County Galway
10.2023 - 02.2024
  • Managed customer lines for minimum wait times and high satisfaction.
  • Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
  • Tagged products quickly and accurately with price tags and stickers.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Checked customer ID when selling age-restricted items, following store policy.
  • Assisted customers with signing up for store loyalty programes and provided details about key benefits.
  • Helped meet business needs by working extra shifts.

Sales executive

Autentic World
Bavaro, Dominican Republic
03.2015 - 02.2022
  • Displayed energy and enthusiasm in fast-paced environment.
  • Reviewed customer history to recommend appropriate products and services.
  • Conducted research and gathered information from multiple sources to present clear results.
  • Replenished stock and processed deliveries to maximise product availability.
  • Generated Key Performance Indicator reporting to drive better performance.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.

Sales and customer service representative

Olympus Tour Travel Company
Bavaro Punta Cna, Dominican Republic
08.2012 - 02.2015
  • Increased revenue by upselling and recommending products.
  • Processed invoices and payment runs with complete accuracy.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Developed plans and strategies to promote continuous improvement.
  • Set highest personal performance standards for self.
  • Collected customer and market feedback and reported information to company leadership.
  • Gave tours and talks to visitors about exhibitions, providing comprehensive knowledge.
  • Processed travel deposit and balance payments accurately, maintaining records of receipt.

Receptionist

Tropical Hotel
Punta Cana, DR
06.2010 - 08.2012
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Prioritised tasks to maintain reliable service throughout peak times.
  • Wrote professional letters, memos and emails for internal and external business communication.
  • Signposted other services where appropriate using industry knowledge and contacts.

Education

NVQ Level 4 - Receptionist

Hotel Front Office Operations GRETB
Galway, County Galway
09.2022 - 05.2023

Diploma of Higher Education - Restaurant industry

Ukraine Cherkassy Technological College
Cherkassy Ukraine
09.1999 - 02.2007

Skills

  • Multilingual -Ukrainian - my native language, Spanish-acquired language while working in the Dominican Republic, and English - studying in College and while working in Tourist Company
  • Communication skills
  • Customer-focused
  • Problem-solving
  • Drinks upselling
  • Knowledge of jewelry materials
  • Money handling
  • Results-orientated
  • Product expertise
  • Enthusiastic communicator

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Sales assistant

Polonez Store Galway
10.2023 - 02.2024

NVQ Level 4 - Receptionist

Hotel Front Office Operations GRETB
09.2022 - 05.2023

Sales executive

Autentic World
03.2015 - 02.2022

Sales and customer service representative

Olympus Tour Travel Company
08.2012 - 02.2015

Receptionist

Tropical Hotel
06.2010 - 08.2012

Diploma of Higher Education - Restaurant industry

Ukraine Cherkassy Technological College
09.1999 - 02.2007

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Nataliia Zubrii