Natalie Byrne

July2021-Present

Lingerie/Beauty Department Manager

• Toured sales floor regularly, assessing and improving daily operations.
• Enforced service standards to maintain establishment reputation for excellence.
• Oversaw business staffing and training,holidays,building successful, customer-focused team.
• Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
• Planning layouts for new stock coming in each month to maximise sales.
• Floor Manager on my night shift this would entail a full close down of all departments for ready to trade standards.

DECEMBER 2017-JULY2021

Foods and Cafe department Manager

CAFE

• Maintained first-class cafe cleanliness and food safety procedures through 4 green food saftey audits And 4 coffee audits from Matthew Algie
• Created rosters on a 2 week basis using Microsoft Excel
• organising after work refresher training for all staff so everybody in 100% unskilled at there jobs
• Recruited and trained 4 staff over a year period.
• Effectively kept on top of all important paper work eg due diligence (Food Safety)
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Set up a take away shop during Covid in the cafe to drive sales from the staff that were out working.
• Weekly counts to make sure stock was correct and there was no discrepancy.
• Follow up on missing stock that we did not receive and also extra stock we may need.

FOODS

• Oversaw business staffing and training, building successful, customer-focused team.
• Kept business in compliance with internal controls, industry regulations and health and safety requirements.
• Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
• Delivered in-depth training to customer-facing staff, promoting strong service performance.
• Delivered CFTO from October-November with an increase in sales by 5%.
• Delivered and maintained standards across cold chain and Ambient through out the day/night
• Trained staff on waste policy and new technology (Scott Tills,Honeywell)
• Staffing and holidays for 4 department.
• Within the foodhall I also took an interest in the bakery I launched the new bakery to the highest of standards.
• Rolling out the new myhr app for team managers and staff

Sept 17-Dec17

Stepping into Management

• Traveled to a different store to get my training for 3 months
• I had objectives to be followed and completed.
• I was thought how to deal with all types of situations.
• I set up a gluten free night for all members of the public to try out range.
• I also set up a taste of Christmas in m&s in Dundrum for rock and shock this drove sales into the shop as we done it throughout the centre.
• I had to have challenging conversations with older staff that would be difficult.

May 07-Sept 17

Cafe Advisor

• Deliver excellent customer service, at all times
• Make customers aware of offers on our great food and drink range
• speaking to customers to find out if they were happy with there purchase
• stock takes and counts for replenishment of the best sellers.
• Ensure that all till point operations are carried out in line with company guidance.
• Becoming a fully trained master barista and holding a gold bean badge for this can be recognised around the world.