Natália Oliveira Damo

• Facilitated smooth running classroom activities through effective collaboration with teachers.
• Offered individual tutoring, homework help and exam support.
• Collaborated with form tutors and teachers to assess student needs and provide required support.
• Nurtured student development by promoting inclusive, child-centred learning environments.
• Adapted communication styles to individual student needs, including using Social Stories and British Sign Language.
• Updated reports and observations to chart student progress and attainment levels.

• Answered 20-30 telephone calls per day, compiling detailed notes and promptly forwarding as required.
• Reduced waiting times through effective time and resource management.
• Managed bookings using Booker software to schedule, cancel and re-arranged appointments.
• Screened and verified visitor IDs, maintaining security of personnel and office environment.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Delivered front of house duties with warm and professional manner.
• Kept reception area clean and neat to give visitors positive impression of the company.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Provided clerical support to company employees, including copying, faxing and file management.

I was required to conduct researches and present it to my superiors for case preparations. I assisted my their senior lawyers in organizing all of their legal paperwork that includes case files, evidence records, and legal documents. I was also required to be present in the courtroom to assist lawyers and experience actual courtroom proceedings.

• Helped with contract interpretation using knowledge of data protection and company law.
• Conducted research and analysis to support team with project preparation.
• Participated in professional skills training to develop strength in legal research, analytical problem solving and client counselling.