Natalia Marques Pereira
Deasngrange,Ireland
Summary
Active listener with focus on relationship building.
Applies resourceful and logical thinking approach to problem-solving that resolves complex issues swiftly.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
RECEIVED TELEMARKETING OPERATOR
LOCALIZA&CO
Belo Horizonte, Minas Gerais - Brazil
2022.05 - 2024.08
- Maintained accurate knowledge of current services to provide informative customer advice.
- Implemented customer feedback to continuously improve personal performance.
- Answered customer enquiries with excellent customer service skills.
- Recorded customer information and interactions.
- Delivered exceptional after-sales customer care to promote customer loyalty.
- Processed orders quickly, providing customers with accurate order information.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Handled customer queries focused on first-call resolution.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
RECEPTIONIST
TECPLAJ SERVIÇOS GERAIS EIRELI
Belo Horizonte, Minas Gerais - Brazil
2020.01 - 2022.02
- Assisted visitors with completing and submitting [Type] paperwork.
- Managed office calendar, set new appointments and assisted with arrangements.
- Created agendas for meetings, prepared materials and took detailed notes.
- Offered knowledgeable, friendly support to in-office guests.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Reduced waiting times through effective time and resource management.
- Answered and helped resolve enquiries from clients, vendors and general public.
CLOTHING SELLER
FEIRA MINAS
Belo Horizonte, Minas Gerais - Brazil
2018.03 - 2019.12
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Kept appropriate stock levels to match expected demand.
- Delivered tailored assistance to customers with disabilities.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
ADMINISTRATIVE ASSISTANT
FUNDAÇÃO CDL
Belo Horizonte, Minas Gerais - Brazil
2016.01 - 2017.07
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Provided printing, photocopying scanning support to colleagues.
- Classified physical and digital documentation with correct codes.
- Examined, scanned and input documents in software system.
- Contributed to harmonious and productive office environment by building positive relationships with coworkers.
- Organised tasks by level of urgency and importance to make best of use time and resources.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
ADMINISTRATIVE ASSISTANT
EMPRESA BRASILEIRA DE CORREIOS E TELÉGRAFOS
Belo Horizonte, Minas Gerais - Brazil
2014.07 - 2015.07
- Analysis of missed delivery deadlines.
- Preparation and feeding of spreadsheets.
- Took initiative to self-assign administrative tasks in line with company policy to maximise impact.
- Sorted and organised different types of information by document type, personnel or location.
BABYSITTER
Núbia
Contagem, Minas Gerais - Brazil
2014.02 - 2014.07
- Helped children with personal hygiene needs.
- Cared for children and completed associated household tasks with professionalism and efficiency.
- Planned and guided age-appropriate tasks.
- Observed and supervised children's play activities with stringent care, eliminating accidents and risk.
- Washed dishes and performed light household tasks to keep home tidy and orderly.
- Maintained records of children's daily activities, meals and medications administered.
Education
Diploma of Higher Education - HUMAN RESOURCE MANAGEMENT
Universidade Estácio de Sá
Belo Horizonte, Brasil 2021.02 - 2022.07
Certificate of Higher Education - TRADE AND SERVICES
Fundação CDL
Belo Horizonte, Brasil 2016.06 - 2017.07
Certificate of Higher Education - ADMINISTRATIVE ASSISTANT
Serviço Nacional de Aprendizagem Industrial - SENAI
Belo Horizonte, Brasil 2014.07 - 2015.07
Certificate of Higher Education - PROFESSIONAL INITIATION IN WORK SAFETY
Serviço Nacional de Aprendizagem Industrial - SENAI
Belo Horizonte, Brasil 2014.09 - 2014.09
Certificate of Higher Education - PROFESSIONAL INITIATION IN ENTREPRENEURSHIP
Serviço Nacional de Aprendizagem Industrial - SENAI
Belo Horizonte, Brasil 2014.11 - 2014.11
Skills
- Motivation and Organization
- Resilience and Flexibility
- Quick learner
- Materials management
- Proactivity and flexibility in supporting and cooperating
- Team building
- Time management
- Problem-solving
- Attention to detail
Personal Information
- Date of birth: 07/05/1998
- Nationality: Brasileira
Languages
Portuguese
Native
English
Upper intermediate (B2)
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
RECEIVED TELEMARKETING OPERATOR
LOCALIZA&CO
2022.05 - 2024.08
Diploma of Higher Education - HUMAN RESOURCE MANAGEMENT
Universidade Estácio de Sá
2021.02 - 2022.07
RECEPTIONIST
TECPLAJ SERVIÇOS GERAIS EIRELI
2020.01 - 2022.02
CLOTHING SELLER
FEIRA MINAS
2018.03 - 2019.12
Certificate of Higher Education - TRADE AND SERVICES
Fundação CDL
2016.06 - 2017.07
ADMINISTRATIVE ASSISTANT
FUNDAÇÃO CDL
2016.01 - 2017.07
Certificate of Higher Education - PROFESSIONAL INITIATION IN ENTREPRENEURSHIP
Serviço Nacional de Aprendizagem Industrial - SENAI
2014.11 - 2014.11
Certificate of Higher Education - PROFESSIONAL INITIATION IN WORK SAFETY
Serviço Nacional de Aprendizagem Industrial - SENAI
2014.09 - 2014.09
ADMINISTRATIVE ASSISTANT
EMPRESA BRASILEIRA DE CORREIOS E TELÉGRAFOS
2014.07 - 2015.07
Certificate of Higher Education - ADMINISTRATIVE ASSISTANT
Serviço Nacional de Aprendizagem Industrial - SENAI
2014.07 - 2015.07
BABYSITTER
Núbia
2014.02 - 2014.07