Natalia Fyskatoris

• Built meaningful client relationships using multi-channel approach.
• Achieved high customer retention with concerted engagement.
• Coordinated customer surveys and worked with analysts to uncover insights and trends.
• Evaluated customer feedback and presented findings to stakeholders to improve retention strategy.
• Trained internal teams on meeting customer needs and enhancing service experiences.
• Made growth-focused recommendations to increase account ROI.

• Built meaningful client relationships using multi-channel approach.
• Organised operational reviews to assess customer experiences and satisfaction.
• Coordinated customer surveys and worked with analysts to uncover insights and trends.
• Recognised blockers and implemented solutions to minimise client and account impacts.
• Measured customer satisfaction and proposed solutions to bridge improvement gaps.

• Managed long-term customer relationships to increase revenue.
• Promoted new financial products for enhanced investment scope.
• Evaluated financial statements, presenting key findings to stakeholders.
• Updated clients on new financial products for improved investment possibilities.
• Supported clients in setting clear financial goals with plans to achieve them.

• Responded to emails and other correspondence, facilitating positive communication for enhanced business processes.
• Welcomed arriving students and making onboard to the school.
• Marketing purposes and communications
• Sale new English courses and prospect new students abroad

Working with Cash Management Operations and executions in the Matera operating system;
• Generate reports, analyzes and execute salary payments for employees of client companies;
• Carry out payments, issue invoices, credit and investment contracts;
• Customer support and internal areas of the bank;
• Execution of tests to upgrade the system in the Matera system approval environment, as well as in the production environment;

• Creation of business fronts and monitoring of competition
• Implementation of profitability and customer loyalty actions
• Analysis of production indicators and market trends