Nancy McAuley
Scottsdale
Summary
Experienced Account Specialist skilled in administrative tasks including computer operations, filing, copying, phone handling, and spreadsheet management. Proven track record of collaborating with Fortune 100 companies in Chicago, Scottsdale, and Phoenix. Adept at providing efficient support and maintaining organized systems for smooth business operations.
Overview
41
41
years of professional experience
Work History
Dispatcher
Scout Works (IA Network)
08.2005 - 09.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Collaborated with other departments within the organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Maintained updated and detailed records of calls in physical and electronic database.
Cash Clerk and Deduction Specialist
Dial Corporation
01.1999 - 01.2001
- Worked with a variety of accounts
- Printed a report and each morning showing what deductions were taken care of and what deductions were added
- Developed strong relationships with coworkers through effective communication skills and a commitment to teamwork.
- Maintained high levels of accuracy with cash counts, minimizing errors and ensuring proper accounting practices were followed.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in cash management.
- Enhanced customer satisfaction by efficiently processing cash transactions and maintaining accurate records.
Data and Audit Clerk
Platinum Technologies
01.1998 - 01.1999
- Audit and update database information generated within the sales department with consideration to seminar attendees
- Develop confirmation tickets, invoices and daily reports in Access
- Utilize my customer service and problem-solving abilities to effectively answer inquiries, adjustments and complaints from internal and external customers
- Ensured compliance with regulatory standards through meticulous adherence to policies and procedures.
- Communicated gained knowledge and information to my team members
- Maintained up-to-date knowledge of relevant accounting principles, regulations, and best practices to ensure accurate auditing processes.
Accounts payable, Office assistant, Computer operator
Kelly Services
01.1997 - 01.1998
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Accounts Receivable Clerk
Keebler Company
01.1984 - 01.1996
- Responsibilities included multi-entity bookkeeping, and accounts receivable for major customers
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Used accounting software to reconcile accounts, track income, and generate invoices.
Education
Accounting
College of DuPage
Glen Ellyn, ILSkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Attention to detail
- Dispatching procedures
- Multitasking and organization
- Verbal and written communication
Timeline
Dispatcher
Scout Works (IA Network)
08.2005 - 09.2024
Cash Clerk and Deduction Specialist
Dial Corporation
01.1999 - 01.2001
Data and Audit Clerk
Platinum Technologies
01.1998 - 01.1999
Accounts payable, Office assistant, Computer operator
Kelly Services
01.1997 - 01.1998
Accounts Receivable Clerk
Keebler Company
01.1984 - 01.1996
Accounting
College of DuPage
Similar Profiles
Nick RowlandNick Rowland
Maintence/assembly at Johnson Machine Works Inc. - Chariton IaMaintence/assembly at Johnson Machine Works Inc. - Chariton Ia
Boyd ScanlanBoyd Scanlan
25U Signal Support Systems Specialist at Army National Guard IA25U Signal Support Systems Specialist at Army National Guard IA
Oscar Alejandro Clavel OcampoOscar Alejandro Clavel Ocampo
HiL Automation Test Engineer at Ford Motor Company at ESTRATEG IAHiL Automation Test Engineer at Ford Motor Company at ESTRATEG IA