Namrata Sanjana Kishto
Dublin,Ireland
Summary
Experienced Lead Check-in Agent at Swissport, Dublin Airport, with a strong background in high-volume, customer-facing environments. Skilled in handling sensitive situations with professionalism, empathy, and discretion. Demonstrates excellent communication, problem-solving, and organisational abilities, developed through years of frontline service delivery. Diligent, hard working and proactive individual, now seeking to apply this experience and commitment to public service within a civil service role, supporting fair, respectful, and efficient service to the public.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Check in Agent
Swissport
Dublin Airport
03.2024 - 09.2025
- Greet passengers and provide friendly, professional assistance throughout their journey.
- Assist passengers with check-in procedures, baggage handling and boarding processes.
- Handle inquiries and provide accurate information regarding flight schedule, baggage/airline policies and other relevant details.
- Ensure compliance with airline and airport regulations, including security and safety protocols.
- Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
- Perform administrative tasks, including data entry, documentation and reporting as required.
Cabin Crew
Aer Lingus
Dublin Airport
04.2023 - 10.2023
- The ability to meet and exceed customer needs.
- Checking the condition and provision of emergency equipment and information for passengers.
- Demonstrating emergency equipment and safety procedures.
- Selling duty-free commercial goods and pursuing sales targets.
- Serving meals and refreshments.
- Producing written flight reports after completing a flight journey.
Customer Assistant
Lidl
Dublin
05.2021 - 03.2023
- Stock Managing
- Assisted with cleaning duties to maintain high standards in store presentation and hygiene.
- Advised and Assisted customers with product selection
- Cash Handling (Tills)
- Customer Service
Education
TRAVEL AND TOURISM QQI - LEVEL 5/6
Marino College of Further Education
01.2017 - 01.2018
Leaving Certificate - undefined
Marino College, Secondary School
01.2012 - 01.2017
Skills
- Leadership Skills
- Excellent verbal and interpersonal skills
- Ability to work individually and as part of a team
- Excellent working knowledge of all Microsoft Office Packages
- Exceptional telephone manner
- Managing conflicting demands
- Punctual
- Attention to Detail
- People Person
- Good Time Management
- Reliable
- Trusworthy and Hardworking
Languages
English
Fluent
French
Advanced
References
Swissport - Duty/ Team Manager
Abraham Momoh
Email: Abraham.omoseni@swissport.com
Aer Lingus- Operations Crew Manager
Sam Dyson
Email: Sam.Dyson@aerlingus.com
Timeline
Check in Agent
Swissport
03.2024 - 09.2025
Cabin Crew
Aer Lingus
04.2023 - 10.2023
Customer Assistant
Lidl
05.2021 - 03.2023
TRAVEL AND TOURISM QQI - LEVEL 5/6
Marino College of Further Education
01.2017 - 01.2018
Leaving Certificate - undefined
Marino College, Secondary School
01.2012 - 01.2017