Summary
Overview
Work history
Education
Skills
Websites
Languages
References
Timeline
Generic

Namrata Sanjana Kishto

Dublin,Ireland

Summary

Experienced Lead Check-in Agent at Swissport, Dublin Airport, with a strong background in high-volume, customer-facing environments. Skilled in handling sensitive situations with professionalism, empathy, and discretion. Demonstrates excellent communication, problem-solving, and organisational abilities, developed through years of frontline service delivery. Diligent, hard working and proactive individual, now seeking to apply this experience and commitment to public service within a civil service role, supporting fair, respectful, and efficient service to the public.

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work history

Check in Agent

Swissport
Dublin Airport
03.2024 - 09.2025
  • Greet passengers and provide friendly, professional assistance throughout their journey.
  • Assist passengers with check-in procedures, baggage handling and boarding processes.
  • Handle inquiries and provide accurate information regarding flight schedule, baggage/airline policies and other relevant details.
  • Ensure compliance with airline and airport regulations, including security and safety protocols.
  • Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
  • Perform administrative tasks, including data entry, documentation and reporting as required.

Cabin Crew

Aer Lingus
Dublin Airport
04.2023 - 10.2023
  • The ability to meet and exceed customer needs.
  • Checking the condition and provision of emergency equipment and information for passengers.
  • Demonstrating emergency equipment and safety procedures.
  • Selling duty-free commercial goods and pursuing sales targets.
  • Serving meals and refreshments.
  • Producing written flight reports after completing a flight journey.

Customer Assistant

Lidl
Dublin
05.2021 - 03.2023
  • Stock Managing
  • Assisted with cleaning duties to maintain high standards in store presentation and hygiene.
  • Advised and Assisted customers with product selection
  • Cash Handling (Tills)
  • Customer Service

Education

TRAVEL AND TOURISM QQI - LEVEL 5/6

Marino College of Further Education
01.2017 - 01.2018

Leaving Certificate - undefined

Marino College, Secondary School
01.2012 - 01.2017

Skills

  • Leadership Skills
  • Excellent verbal and interpersonal skills
  • Ability to work individually and as part of a team
  • Excellent working knowledge of all Microsoft Office Packages
  • Exceptional telephone manner
  • Managing conflicting demands
  • Punctual
  • Attention to Detail
  • People Person
  • Good Time Management
  • Reliable
  • Trusworthy and Hardworking

Languages

English
Fluent
French
Advanced

References

Swissport - Duty/ Team Manager

Abraham Momoh

Email: Abraham.omoseni@swissport.com


Aer Lingus- Operations Crew Manager

Sam Dyson

Email: Sam.Dyson@aerlingus.com



Timeline

Check in Agent

Swissport
03.2024 - 09.2025

Cabin Crew

Aer Lingus
04.2023 - 10.2023

Customer Assistant

Lidl
05.2021 - 03.2023

TRAVEL AND TOURISM QQI - LEVEL 5/6

Marino College of Further Education
01.2017 - 01.2018

Leaving Certificate - undefined

Marino College, Secondary School
01.2012 - 01.2017
Namrata Sanjana Kishto