Namet Naser
67 John Perkins Bull Dr.Toronto
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. I am detail-oriented individual with exceptional communication and project management skills with proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional customer experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dental Assistant Specialist
Lisgar Park Dental
01.2024 - Current
- Ensured smooth daily operations by effectively coordinating appointments and managing the front desk when needed.
- Collaborated with the dental team to develop customized treatment plans addressing individual patient needs.
- Collaborated with other healthcare professionals for comprehensive patient care, including referrals to specialists when necessary.
- Assisted dentists with complex dental procedures, ensuring optimal patient outcomes.
- Developed strong rapport with patients, creating an atmosphere of trust that led to increased treatment acceptance rates.
- Supported dentists in performing accurate diagnostic evaluations through efficient X-ray preparation and processing.
- Expedited insurance claims processing by accurately documenting treatments and submitting paperwork promptly.
- Kept detailed records of each procedure performed, ensuring accurate billing information was available for insurance claims processing.
- Facilitated seamless dentist-patient communication through expert interpretation of dental terminology during consultations.
- Streamlined appointment scheduling and patient management, resulting in improved office efficiency.
- Educated patients on proper oral hygiene techniques, contributing to healthier smiles and fewer cavities.
- Enhanced patient comfort by providing compassionate and attentive care during dental procedures.
- Supported dentists in the implementation of new dental technologies, enhancing the overall quality and efficiency of patient care.
- Maintained strict adherence to sterilization protocols for instruments and equipment, reducing the risk of infection.
- Reduced appointment cancellations through diligent follow-up calls reminding patients of upcoming visits.
- Participated in continuing education courses to stay current on best practices in dental assisting techniques and technologies.
- Increased patient satisfaction by skillfully managing anxieties and addressing concerns prior to procedures.
- Contributed to a welcoming environment by maintaining a clean, organized, and well-stocked operatory area.
- Improved inventory management by regularly monitoring supplies usage and placing timely orders for restocking essential items.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Prepared and sterilized instruments and materials for use by dentists.
- Monitored patient comfort and safety during dental procedures.
- Scheduled and confirmed patient appointments.
Dental Assistant
Dentistry at Bathurst
01.2023 - Current
- Assist the dentist during procedures, which include passing instruments, suctioning fluids, and taking X-rays.
- Prepare treatment rooms by setting up the treatment area, sterilizing instruments, and ensuring all necessary materials and equipment are available.
- Take and develop dental X-rays.
- Provide patient care, including preparing patients for treatment, taking vital signs, and monitoring them during procedures.
- Educate patients on proper oral hygiene techniques, including brushing, flossing, and rinsing.
- Ensure the sterilization and maintenance of dental instruments to keep them safe for patient use.
- Manage patient records by documenting treatments, updating patient charts, and handling patient billing and insurance claims.
- Schedule appointments for patients.
Dental Assistant
Dental Arts Clinic
07.2021 - 01.2023
- Provide chair-side support during various dental treatments, including root canals, crowns, and fillings. Efficiently pass instruments and materials and provide suction to ensure smooth and effective procedures.
- Set up and sanitize treatment areas before and after procedures, ensuring all tools and equipment are sterile and organized.
- Measure and record vital signs and update patient records accurately in the system.
- Uphold rigorous infection control practices, including sterilization of instruments and adherence to hygiene protocols to protect patients and staff.
- Expose and process dental X-rays; maintain patient records and lab equipment; sterilize instruments; assist office manager with patient scheduling, billing, and insurance claims; and educate patients on postoperative and general oral health care.
- · Maintain clean, sterile, and positive environments, optimizing patient comfort and safety.
- · Built a loyal patient following; frequently requested by patients to serve as their dental assistant.
- Assist all members of the staff as needed.
Dental Assistant
Summit Heights Dental Fairview
07.2020 - 07.2021
- Operated sterilization equipment to maintain hygiene and compliance standards.
- Verified patient insurance eligibility and benefits.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Scheduled and confirmed patient appointments.
- Prepared patient X-rays and images for review by dentist.
- Prepared and sterilized instruments and materials for use by dentists.
- Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
- Increased office efficiency by maintaining patient records with up-to-date information.
- Enhanced team productivity by providing timely assistance during complex dental procedures.
- Facilitated patient education on oral hygiene practices, contributing to improved dental health.
- Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
- Conducted inventory management to maintain essential supplies, avoiding procedural delays.
- Prepared treatment areas for patient care, ensuring sterile and organized environment.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Waitress
Kona Grill - Woodbridge
01.2019 - 07.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Waitress
Astoria Shish Kebob House
01.2017 - 07.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Diploma - Dental Assistant
Toronto College of Dental Hygiene And Auxiliaries
Toronto, Canada06-2020
Bachelor of Arts - Arabic
Damascus University
Damascus, Syria06-2015
Skills
- Proficient in Arabic and English
- Highly motivated and detail-oriented Registered Dental Assistant with extensive experience in patient care
- Enjoy working as a part of the team to achieve goals
- Harp Certified and Level II
- Four years of dental assistant working experience
- Excellent ability to adapt to changing patient care needs
- Possess Superior customer service and communication skills
- Effective time management with the ability to prioritize and maintain patient flow and handle multiple tasks simultaneously while meeting deadlines
- Strong communication and interpersonal skills – able to work with diverse groups of people at all levels of the organization: multilingual communicator
- A self-directed and committed individual who enjoys overcoming challenges and exceeds performance expectations
- A proactive problem solver who can analyze the situation, determine the cause and quickly implement a solution
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Certification
- Basic Life Support Certification (BLS) - Red Cross.
- First Aid, CPR, and AED Certification - Red Cross.
- Canadian Driver's License
- Certified Teeth Whitening Technician
Timeline
Dental Assistant Specialist
Lisgar Park Dental
01.2024 - Current
Dental Assistant
Dentistry at Bathurst
01.2023 - Current
Dental Assistant
Dental Arts Clinic
07.2021 - 01.2023
Dental Assistant
Summit Heights Dental Fairview
07.2020 - 07.2021
Waitress
Kona Grill - Woodbridge
01.2019 - 07.2021
Waitress
Astoria Shish Kebob House
01.2017 - 07.2019
Diploma - Dental Assistant
Toronto College of Dental Hygiene And Auxiliaries
Bachelor of Arts - Arabic
Damascus University
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