Nallely Reyes
Dublin
Summary
Dynamic and customer-focused professional with a strong background , Experienced as a Hospitality Assistant ,Barista, delivering exceptional service in fast-paced environments, with expertise in beverage preparation and customer engagement. Skilled in sales, driving product promotions, and meeting targets while building strong client relationships. . Adept at adapting to new challenges, with a passion for delivering quality service and enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Barista
Compass Group
Dublin
06.2020 - 07.2021
- Company Overview: Google
- Make espressos, lattes, cappuccinos, macchiatos, mochas, and other espresso-based beverages
- Provide a friendly and welcoming atmosphere for customers
- Taking orders: Listen carefully to customer preferences and recommend drinks based on their tastes
- Clean coffee machines, grinders, counters, and utensils to ensure hygiene and proper functioning
- Follow proper health codes, including keeping work areas clean, washing hands frequently, and handling food safely
- Safe Equipment Handling: Use equipment safely to avoid injury, especially when working with hot surfaces and sharp objects
- Sanitization: Regularly sanitize surfaces, tools, and drink preparation areas to prevent cross-contamination
Customer Service Sales Assistant
World2Go LTD
Dublin
03.2019 - 07.2021
- Assisted in developing advertising and marketing strategies using social media platforms
- Interfaced with customers, determined needs, provided recommendations and up-sold services
- Communicated with customers about English courses offerings, including policies, restrictions and refund policies
- Contacting possible partners and promoting the English schools ́ portfolio to potential students in the Latin-market over the phone and via e-mail
Hospitality Assistant
Compass Group
Dublin
01.2018 - 05.2020
- Company Overview: Google
- EVENTS SET UP AND DIRECT CONTACT WITH CLIENTS,SOLVING VARIOUS TYPES OF ISSUES THAT MAY ACCOUR (AROUND A 100 EVENTS PER MONTH) ENSURE THAT ALL HOSPITALITY SERVICES ARE DELIVERED WITH THE HIGHEST STANDARDS
Education
Master - Human Resourses
Institution/Place of Education
Chihuahua10.2019
Study Program -
Universidad Autonoma de Chihuahua
Chihuahua06.2015
Skills
- Team work
- Honest
- Organized
- Sales
- Problem solving
- Reliable
- Proactive
- Responsible
Languages
- Spanish (Native)
- English (Fluent )
- Portuguese (Fluent)
Timeline
Barista
Compass Group
06.2020 - 07.2021
Customer Service Sales Assistant
World2Go LTD
03.2019 - 07.2021
Hospitality Assistant
Compass Group
01.2018 - 05.2020
Master - Human Resourses
Institution/Place of Education
Study Program -
Universidad Autonoma de Chihuahua
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