Nallanukala Venkata Kranthi
Vijayawada
Summary
To achieve a position that would enable me to contribute significantly to the success of employer and to enhance my technical and analytical abilities.
Offering solid foundation in analytical thinking and problem-solving, eager to learn and develop in fast-paced investigative environment. Contributes understanding of research techniques and data analysis, coupled with strong attention to detail.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CS Associate, Investigation Specialist (Customer Service)
Amazon
06.2023 - 11.2024
- Customer inbound calls, chats and emails
- Investigation specialist for A to Z claims
- Manager Calls, Client Service Operations
- Streamlined investigative processes, enabling faster case resolutions through improved communication among team members.
CRC, CTK Associate (HR Assistant)
Amazon
01.2022 - 03.2023
- Internal Employees Inbound calls, Chats
- Outbound calls, US Support, Tickets, Payroll
- Documentation and Self-service, Client Services
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
SDS Associate (CS Department)
Amazon
09.2021 - 12.2021
- Customer Inbound chats and emails
- Outbound calls and Risk investigations
- Protected brand reputation by consistently monitoring and enforcing guidelines against inappropriate or offensive content.
Education
B.Tech - Electronics and Communication Engineering
Andhra Loyola Engineering college
09.2020
Intermediate - Maths, Physics and Chemistry
Sri Chaitanya Junior College
04-2016
SSC -
Ravindra Bharathi Public School
03-2014
Skills
- Communications Skills (Written and Verbal)
- Team player
- Comprehensive Skills
- Presentation Skills
- Leadership Skills
- Quick Learner
- Problem Solving Skills
- Customer service
Certification
- Python college Certification
- IOT APSSDC Certification
- Udemy MySQL certification
Awards
- Got 3rd place in Project Expo conducted by college and 1st place in Badminton competition in school.
- Selected with best smile story in network wide in CS operations.
- Received appreciation from Global leaders regarding client call handling in difficult situation.
Hobbies and Interests
- Listening to Music
- Gardening
- Playing Chess
- Shuttle
Languages Software
- MySQL
- MS Excel
- Salesforce
- Trouble shooting
- MS Outlook
- MS Office
- WINDOWS
- LINUX
- Slack
- Payroll operations
- Ability to use desktop
Languages
Hindi
Limited Working
English
Full Professional
Telugu
Native or Bilingual
Timeline
CS Associate, Investigation Specialist (Customer Service)
Amazon
06.2023 - 11.2024
CRC, CTK Associate (HR Assistant)
Amazon
01.2022 - 03.2023
SDS Associate (CS Department)
Amazon
09.2021 - 12.2021
B.Tech - Electronics and Communication Engineering
Andhra Loyola Engineering college
Intermediate - Maths, Physics and Chemistry
Sri Chaitanya Junior College
SSC -
Ravindra Bharathi Public School
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