NAJMA BEGUM M U

• Ensures SLA-driven incident acknowledgement and resolution for on-prem, physical, and cloud infrastructure.
• Participated and performed root cause analysis in incident bridge for windows and Linux environments
• Drove vulnerability remediation in lower environment before production changes
• Managing cloud servers with backup configuration & troubleshooting based on incidents or alerts received from end users
• Configuration and maintained components such as VNet and network security groups (NSGs) through change management
• Monitoring & Blackout Creation for servers during each patching cycle in Azure portal
• Assessed manual and Automatic deployment of Monthly patches to servers and troubleshot with error codes
• Addition of Datastores in host post-storage creation, ESXi host upgrade & certificate update activities.
• Performing and maintaining tracker for decommissioning of server in both platforms
• Contributed to disaster recovery activity and creating SOPs/runbooks of new process
• Aligned with PRE and Post of VM Builds using VRA and OVF deployments as per client requirement
• Managed change control process using 4-eye governance for client requests

• Primary contact for User Account Management and Performing OS installations & Domain Migrations
• Creating virtual machines in vCenter. Performing administration tasks like machine resource, Snapshot & host inventory management
• Maintain 100% SLA in Internal and global ticketing tools
• Escalate tickets to avoid breach also Created process-related documents and helped peer.
• SCCM - Install and maintain client machines and troubleshoot error codes that occurs during windows & Application patch Installation
• Tenable Security - Vulnerability Management against Client, production, and LAB machines
• Compliance & Reports - Monitor, assign, and work on non-compliant reports generated through scheduled scripts and schedule tasks & supports automation script run through PowerShell

Asset Management

• Updating & Auditing Machine Inventory at all sites, also maintaining all assets given for project Requirement

Application Support

• Matrix documentation portal—create user accounts and modify permissions; also upload document
• Primary POC for Code Collaboration application. Perform & install application on test server and test all functionalities, and then plan for server upgrade in production server
• Primary POC for WHD ticketing tool and support on application upgrade, database and license management; also perform administrative task like Creation of new request types, creating new clients, maintain tech groups
• Processing builds from IBM rational Synergy server on legacy Machines and maintain Linux Servers

Build Tasks:

• Trigger builds based on requirements from project team and produce execution files
• Create new projects whenever, modification occurs in source code and create new task version and upload source code through tasks to server.