Naga Sarvani Bavisetty

• Working for the US top insurance company and skilled in multiple domains like sales, RX education, mail order pharmacy, billing issues, Medicare, medicate
• Answering the queries for the customer related to the copay and resolving the issues related the medications delivery.
• Diverse knowledge in US healthcare and safety.
• Administered prescribed medications to patients under the supervision of a physician or nurse practitioner.

• Managed 9 applications simultaneously and provided support to a conglomerate pharmaceutical company with revenue of 58.05 billion USD.
• Proficiently handled patching responsibilities for Kafka servers on a regular basis, ensuring smooth operations and system integrity.
• Overseen initiatives to enhance team productivity and effectiveness through thorough training sessions.
• Directed the efficient streamlining of data movement processes through supervision of source-to-target mapping, load operations, as well as exceptional communication and presentation skills.
• Designed automated ETL processes for efficient data extraction, transformation and loading in order to improve accuracy and reliability of reporting systems.
• Leveraged SQL queries to extract, transform and load data into databases.

• Engaged in market research to identify potential opportunities for new product development.
• Extracted insights from customer data for identifying purchasing trends.
• Created dashboards and visualizations in Power BI to monitor key performance indicators for a Retail Market
• Developed an impactful KPI review dashboard utilizing PowerBI to enhance Sales team's productivity. Integrated vital metrics like sales growth, attainment of targets,rgeeachanalysis on products' performance impacted profitability against costs and revealed insights intoconduct rates assessments along with average purchase value breakdown.

Responsible for system installation, set up, performance tracking using Solar Wind Agent. Also provided user support and troubleshooting.

• Disk Stripping for improving performance.

• Created logical volumes and increased the file system in Linux servers.

• Performed daily administrative tasks such as troubleshooting automation equipment and unit. Maintenance on multi-functional process systems.

• Resolving the tickets over the ticketing tool Service Now

• Handling account management tickets like creation of users, providing switch privileges, deletion of users in Linux.

• Software installation agent for the third-party software of JG Summit Holdings Inc.

• Documenting the issues and sharing with other team members

• Respond to emergency calls relating to server performance, diagnosis of problems, repairing. problems or calling upon appropriate vendors to resolve the issue.

• Writing script for day-to-day activity for scheduled task using shell scripting.

• Clear understanding of tools like ServiceNow, SolarWinds agent, Putty, CyberArk.