Naga Chalavadi
Plano
Summary
Proven pharmacy professional with a track record of enhancing customer satisfaction and streamlining inventory processes at Kroger. Excels in medication dispensing and fostering strong customer relationships. Demonstrated expertise in pharmacy law compliance and a commitment to maintaining patient confidentiality. Achieved significant improvements in prescription processing efficiency and customer service quality.
Overview
1
1
Certification
Work History
Drug Clerk
Kroger
11.2024 - Current
- Maintained a clean, organized, and visually appealing pharmacy environment to enhance the overall shopping experience for customers.
- Educated customers about medication usage, side effects, interactions, and storage guidelines to promote safety and adherence.
- Assisted in conducting regular audits of controlled substances inventory for compliance with federal regulations and loss prevention measures.
- Developed strong relationships with customers by addressing their needs promptly, resulting in repeat business growth through referrals.
- Maintained up-to-date knowledge of pharmaceutical products, industry trends, and regulatory requirements for effective customer service.
- Facilitated communication between the pharmacy team and medical providers for seamless prescription processing and patient care coordination.
- Completed insurance claim forms promptly to facilitate timely prescription reimbursements for customers.
- Streamlined drug inventory management processes for increased accuracy and timely replenishment of stock.
- Improved customer satisfaction by providing efficient, knowledgeable, and friendly service in a fast-paced pharmacy environment.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Input patient information into computer system for prescription orders.
- Verified patient information to correctly dispense medications.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Education
Bachelor of Science - BioTechnology
JNTU University
Hyderabad06-2008
Skills
- Patient confidentiality
- Pharmacy law compliance
- Healthcare regulations
- Medication dispensing
- Drug interaction awareness
- HIPAA regulations
- Inventory management
- Quality assurance
- Retail pharmacy procedures
- Prescription fulfillment
- Data entry
- Prescription filling
- First aid certified
- Pharmacy operations support
- Insurance claim filing
Certification
Standard - CPR / AED
Timeline
Drug Clerk
Kroger
11.2024 - Current
Bachelor of Science - BioTechnology
JNTU University
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