Nafisa Kiani
Bolton greater Manchester ,United Kingdom
Summary
I am a friendly individual, who is hardworking, reliable, punctual, and strongly committed. I am highly experienced with extensive transferable skills and knowledge, now looking for an opportunity to gain employment in a new challenging role where I can support and build teams to achieve their best potential through my excellent leadership skills. I enjoy working with people in a target driven environment. I can undertake most duties as necessary and have the determination to achieve tasks to a high standard, a worthy team leader with a flexible attitude to all areas of working. With my experience as shown below you can count on me to be a great asset to your team and company.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Packing associate
Amazon
Bolton, United Kingdom
08.2024 - 01.2025
- Accurately and efficiently packing and preparing customer orders for shipment
- Ensuring proper packaging of items to prevent damage during transit, adhering to Amazon's packaging standards
- Utilising specialised packing materials and techniques appropriate for different product types and sizes
- Operating packing stations, scanners, and other equipment to process orders and verify item details
- Maintaining a high level of attention to detail and accuracy in order fulfilment processes
- Collaborating with team members to meet daily packing quotas and productivity targets
- Following safety protocols and procedures for handling and moving packages
- Contributing to maintaining high standards of quality control and customer satisfaction
- Demonstrating physical stamina while packing
- Receiving training on proper packing techniques, equipment operation, and warehouse safety protocols
- Displaying adaptability and willingness to learn new processes and procedures as needed
- Ensuring proper labelling and documentation of packages for efficient shipping and tracking
- Maintaining a clean and organized work area to ensure smooth operations
- Contributing to continuous improvement efforts by providing feedback and suggestions for process optimisation
Health & Safety Proxy Co-ordinator
Amazon
Bolton, United Kingdom
10.2022 - 01.2025
- Providing critical support by liaising and traveling between multiple Amazon warehouse sites in Bolton, Warrington, and Birmingham
- Ensured health and safety guidelines were followed in the absence of other health and safety personnel, maintaining compliance and safety standards across all locations
- Acknowledging the evolving circumstances and needs of expectant mothers throughout their journey and conducted mother risk assessments
- Raising issues within the workplace by carefully monitoring CCTV footage to aid with internal colleague investigation
- Ensuring that first aiders have the necessary communication tools to respond promptly in case of emergencies or incidents and ensuring their readiness to handle incidents effectively
- Emphasising the consistent achievement of KPI targets through the effective use of these tools, such as Austin, MS Excel, and FC Learning
- Received training on Amazon's health and safety policies, procedures, and best practices
- Developing key training for colleagues that were new to their roles at Amazon and supporting them in getting adjusted to their roles and responsibilities
- Attending and leading department briefs by presenting health and safety information to senior leaders and colleagues from other teams in advocating and promoting tips that can make our FC a safe place to work
- Managing a team of 20 + colleagues in delivering an excellent service for customers by ensuring that the workplace is kept up to standard and colleague satisfaction
- Training members in understanding Health & Safety laws and monitoring their progress by signing them up for training courses to better their learning and advocating safety policies
- Following metric information to calculate the number of audits undertaken daily
- (I4I audits, safe handling audits, housekeeping audits, Operation manager I4I audits, Operation manager housekeeping audit, Safety circles, WHS I4I calibrations, WHS I4I safe handling, WHS housekeeping audit, General manager I4I audits, General manager housekeeping audit, General manager LOTO audit, Senior operation manager I4I audit, Senior operation manager Bi-weekly (x-x) housekeeping audit, RME Permit to work audit and RME LOTO audit
- Currently a member of the Associate Safety Committee
- Working as a team and independently with other associates to make our FC a safe place to work
- Creating daily deep-dives safety reports and progress reports to engage with colleagues about risks and issues that they need to be aware of
- Utilising MS Word, PowerPoint and Outlook to communicate this with colleagues via email
Internal Customer Quality Audit associate (ICQA)
Amazon
Bolton, United Kingdom
02.2021 - 06.2024
- Managing multiple inventories within the Amazon Fulfilment Centre (FC) and monitoring the amount of product that needed to be distributed
- Assisting with packaging products, stowing and monitoring the flow of inventory
- Assisting with quality control by assessing damaged items, unscannable barcodes and wrong barcode titles
- Communicating with senior leaders by addressing security concerns regarding overflow of product and improving quality for all Amazon colleagues
- Empowering colleagues in performing their daily duties to the correct standard by upskilling them in effective ways in product management and inventory control
- Organising training events for colleagues to attend and network with other Amazon teams on other operational demands
- Supporting colleagues in finding the perfect training programme for them to better their career in Amazon
Stower associate
Amazon
Bolton, United Kingdom
12.2021 - 09.2022
- Received and processed incoming merchandise
- Utilized handheld scanners and barcode readers to accurately scan and verify product information
- Stowed and organized products in designated storage locations within the warehouse facility
- Maintained a clean and organized work area to ensure smooth operations and adherence to safety protocols
- Contributed to meeting team productivity targets and key performance indicators (KPIs)
- Demonstrated attention to detail and accuracy in handling and processing inventory
- Exhibited physical stamina
- Followed safety guidelines and procedures for handling and moving inventory
- Collaborated effectively with fellow team members to achieve operational goals
- Received training on proper lifting techniques, equipment operation, and warehouse safety protocols
- Displayed adaptability and willingness to learn new processes and procedures as needed
- Contributed to maintaining high standards of quality control and customer satisfaction
Head Waitress
Fazz's Indian Restaurant and Bar
Bolton, United Kingdom
04.2019 - 01.2021
- Managing customer booking orders through telephony, instant messaging, web forms and e-mail
- Communicating effectively with customers by addressing their dietary needs, specialities and serving them with their meals
- Leading a team of 10 colleagues in running the day-to-day activities of the restaurant by ensuring they followed both health & safety laws and food allergy policies
- Monitoring the restaurant cash flow by accepting payments from customers and approving payments using the digital restaurant interface
- Handling cash on a daily basis and ensured that it was locked and secured at the end of my shift
- Upskilling colleagues on food safety laws by leading training sessions and training new colleagues on how to adhere to the correct policy and guidelines of the restaurant
Education
General Certificate of Secondary Education - English, Mathematics, Religious Education
Essa Academy
Bolton, United Kingdom 09.2015 - 06.2019
Vocational Qualifications - GCSE Food Technology, GCSE Art
Essa Academy
Bolton, United Kingdom 09.2015 - 06.2019
NEBOSH IG1 Management of Health and Safety - Health and Safety
Sheilds
West Court, Hesslewood Hall, Ferriby Road, Hessle 08.2024 - 02.2025
NEBOSH IG2 Risk Assessment - Health and Safety
Sheilds
West Court, Hesslewood Hall, Ferriby Road, Hessle 08.2024 - 02.2025
Certified Emergency First aider - Health and Safety
Amazon Man 3
United Kingdom, Bolton 02.2023 -
Skills
- Written and verbal communication
- MS Office Suite
- Data Analysis
- Metric Reporting
- Problem-solving
- Team management
- Adaptable learner
- Colleague empowerment
- Organisation
- Teamwork
- Inventory control
- Mentoring and coaching
- Independent working
- Time Management
- Health & Safety advocate
- Presentation
- Team player
- Professionalism
- Active personality
- Digital Communication
- Punctuality
- Information Technology
- Software technology and understanding
Accomplishments
WHS Technician of the Month for September and October 2024.
Certification
Nebosh General certificate (IG1)
Languages
English
Native
Timeline
NEBOSH IG1 Management of Health and Safety - Health and Safety
Sheilds
08.2024 - 02.2025
NEBOSH IG2 Risk Assessment - Health and Safety
Sheilds
08.2024 - 02.2025
Packing associate
Amazon
08.2024 - 01.2025
Certified Emergency First aider - Health and Safety
Amazon Man 3
02.2023 -
Health & Safety Proxy Co-ordinator
Amazon
10.2022 - 01.2025
Stower associate
Amazon
12.2021 - 09.2022
Internal Customer Quality Audit associate (ICQA)
Amazon
02.2021 - 06.2024
Head Waitress
Fazz's Indian Restaurant and Bar
04.2019 - 01.2021
General Certificate of Secondary Education - English, Mathematics, Religious Education
Essa Academy
09.2015 - 06.2019
Vocational Qualifications - GCSE Food Technology, GCSE Art
Essa Academy
09.2015 - 06.2019
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