Nadine Kelly
Dublin
Summary
Detail-oriented Professional experienced in CRM software and Microsoft Office Suite. Achieved high accuracy in data entry, reporting, and office record maintenance through strong organisational skills and effective communication. Focused on enhancing operational efficiency and improving patient care coordination in healthcare settings.
Overview
11
11
years of professional experience
Work history
Clinical Coordinator
Apex Hearing
2019.04 - 2026.02
- Patient Care Coordination: Overseeing the care delivery process for patients, ensuring that all necessary services are provided in a timely manner.
Scheduling and coordinating patient appointments, treatments, and follow-up care.
Acting as a liaison between patients, healthcare providers, and insurance companies. - Staff Management: Supervising healthcare staff (Audiologists, technicians, and medical assistants), ensuring they have the resources and support needed to perform their duties effectively.
Managing staffing schedules and ensuring that shifts are adequately filled.
Assisting in staff training and development to ensure that all staff are updated on best practices and compliance requirements. - Administrative Duties: Managing patient records, and ensuring compliance with health regulations and GDPR.
Maintaining an inventory of medical supplies, and ensuring equipment is functional and up-to-date.
Assisting in billing, coding, and insurance verification processes to ensure smooth financial operations. - Clinical Support: Collaborating with physicians, and other healthcare professionals to provide clinical support in patient care.
Ensuring clinical protocols and procedures are followed.
Assisting with quality control by monitoring patient outcomes, and ensuring that clinical standards are met. - Compliance and Regulatory: Ensuring that all clinical activities comply with healthcare regulations and standards.
- Patient Advocacy: Serving as the primary point of contact for patients, addressing their concerns, and advocating for their needs.
Providing patients with information regarding their treatment plans. - Collaborated with senior administrators to coordinate large-scale events effectively.
- Maintained confidentiality of sensitive information by adhering to established protocols.
- Enhanced the record keeping system by applying attention to detail and thoroughness.
- Increased patient satisfaction by addressing queries and complaints effectively.
- Participated in continuous improvement initiatives to enhance the quality of care provided.
General Manager
Reads Print and Design
2014.09 - 2018.11
- Directed daily operations for printing and design services, ensuring seamless workflow across departments.
- Developed and implemented strategic marketing initiatives to enhance brand visibility and client engagement.
- Managed financial performance, monitoring budgets and adjusting resources to optimise profitability.
- Established and maintained strong relationships with clients, addressing inquiries and resolving issues promptly.
- Controlled expenses and allocated financial resources to reach budget goals.
- Coordinated cross-functional teams to deliver projects on time, within budget, and exceeding expectations.
Education
Hearing Care Assistant - Course
Micro Suction Wax Removal - Course
Leaving Certificate -
Skills
- Claims processing
- Financial services knowledge
- CRM software expertise
- Data Entry & Reporting
- Detail-oriented accuracy
- Time Management & Multitasking
- Conflict Resolution & Problem-Solving
- Interpersonal communication
- Empathy & Active Listening
- Discretion and confidentiality
- Microsoft office suite proficiency
- Attention to Detail
- Highly organised
- Telephone etiquette
- Maintaining office records
- Resilience under pressure
References
References available upon request.
Timeline
Clinical Coordinator
Apex Hearing
2019.04 - 2026.02
General Manager
Reads Print and Design
2014.09 - 2018.11