Nadiia Fetisova
Glenbeigh,KY
Summary
Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
Consultant/Sales Manager
SuperPharm
2019.10 - 2021.11
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into the database system.
- Analyzed problematic areas to provide recommendations and solutions.
Event Manager
Wojanów Palace
2018.05 - 2018.09
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Managed administrative logistics of events planning and event booking.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Negotiated with vendors to achieve most favorable terms.
- Liaised with clients to determine exact event requirements.
- Coordinated florists, photographers, and musicians for events.
- Coordinated with kitchen or catering staff on delivery, timing and food service style.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Analyzed event costs to identify areas of improvement and cost savings.
Bar Waiter
Dwór Liczyrzepy
Karpacz
2017.05 - 2017.10
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Hotel Waiter
Hotel Relaks
Karpacz
2017.06 - 2017.08
- Prepared special services for guests such as honeymoon and other romantic packages.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Verified accuracy and quality of orders before delivery.
- Protected guests by following proper food handling procedures.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and safe work environment.
Online Moderator
AniDub
2013.12 - 2017.03
- Trained support staff in site implementation, updating and maintenance procedures.
- Troubleshot issues with websites and fixed scripting and use issues.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Proven ability to learn quickly and adapt to new situations.
- Completed paperwork, recognizing discrepancies and promptly addressing them for resolution.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Education
Some College (No Degree) - Web Design
SH Education
Remote/Kyiv 2024.01 - Current
Two-year Course ‘Networks AndCyber Security’. -
Step IT Academy
Remote/Kyiv 2022.12 - 2024.01
Targeting Advertising From 0 To PRO: Facebook -
Wizeclub
Remote 2022.07 - 2022.11
‘SMM: From Strategy To Promotion’ -
Wizerclub
Remote 2022.05 - 2022.07
Arts Course ‘Graphic Design Basic’. -
Kyiv Academy of Media
Kyiv, Ukraine 2021.11 - 2022.02
Master’s degree - Process Manager
Wroclaw of Economics And Business
Jelenia Góra 2017.10 - 2019.06
Bachelor’s degree - Tourism Administration
Wroclaw of Economics And Business
Jelenia Góra 2013.10 - 2017.06
Skills
The skill of working with KPI, which helps in numerical terms displays theQuality and result of actions for a certain period of timeCreation of Instagram advertising cabinets and Facebook АdsAudience settings in FB and Instagram accounts that help in the work to
Patience and empathy, with which I can understand the wishes of any client, as well as settle any conflict at the stage of its inception
Timeline
Some College (No Degree) - Web Design
SH Education
2024.01 - Current
Two-year Course ‘Networks AndCyber Security’. -
Step IT Academy
2022.12 - 2024.01
Targeting Advertising From 0 To PRO: Facebook -
Wizeclub
2022.07 - 2022.11
‘SMM: From Strategy To Promotion’ -
Wizerclub
2022.05 - 2022.07
Arts Course ‘Graphic Design Basic’. -
Kyiv Academy of Media
2021.11 - 2022.02
Consultant/Sales Manager
SuperPharm
2019.10 - 2021.11
Event Manager
Wojanów Palace
2018.05 - 2018.09
Master’s degree - Process Manager
Wroclaw of Economics And Business
2017.10 - 2019.06
Hotel Waiter
Hotel Relaks
2017.06 - 2017.08
Bar Waiter
Dwór Liczyrzepy
2017.05 - 2017.10
Online Moderator
AniDub
2013.12 - 2017.03
Bachelor’s degree - Tourism Administration
Wroclaw of Economics And Business
2013.10 - 2017.06