Nadica Kirova
London
Summary
HR professional prepared for leadership role in human resources management. Strong foundation in employee relations, recruitment, and compliance. Focus on team collaboration and achieving results. Adaptable and reliable, skilled in conflict resolution, performance management, and HR policies.
Dynamic individual with hands-on experience in skills management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
10
10
years of professional experience
Work History
HR Assistant Manager
Novikov Restaurant & Bar
10.2021 - Current
- Managed sensitive employee relations matters with confidentiality and professionalism.
- Provided guidance on employment laws to management, minimizing potential legal risks or issues.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Liaised between multiple business divisions to improve communications.
- Maintained up-to-date personnel files, ensuring compliance with legal requirements and internal policies.
- Administered employee benefit programs, enhancing overall job satisfaction within the organization.
- Managed sensitive employee relations matters with confidentiality and professionalism.
- Coordinated exit interviews to gather valuable feedback from departing employees for continuous improvement purposes.
- Collaborated with department heads in workforce planning initiatives, aligning staffing needs with business goals.
- Supporting HR-related training programs, workshops and seminars
- · Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisting the payroll and processing documentation.
- Entering employee data into computer database.
- Calculating holiday pay & entitlement.
- Conducting right to work checks.
Waitress
Novikov Restaurant & Bar
02.2020 - 10.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Waitress
Soho House
01.2018 - 01.2020
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Receptionist
Hotel Tino
04.2015 - 12.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in guests.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted with onboarding new guests and securing paperwork completion.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Education
BSc - Business With Human Resource Management
Anglia Ruskin University
London12-2025
Skills
- Teamwork and collaboration
- Problem-solving
- Employee support
- Diversity and inclusion
- Human resources operations
Timeline
HR Assistant Manager
Novikov Restaurant & Bar
10.2021 - Current
Waitress
Novikov Restaurant & Bar
02.2020 - 10.2021
Waitress
Soho House
01.2018 - 01.2020
Receptionist
Hotel Tino
04.2015 - 12.2017
BSc - Business With Human Resource Management
Anglia Ruskin University
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