Nadege kalufando
Dunboyne
Summary
Highly organized and customer-focused professional with over seven years' experience as a Billing Representative, nine months' experience as a Hotel Receptionist, and six months' experience in banking. Experienced in customer service, administration, billing, front office operations, and handling confidential information in fast-paced environments. In addition, I have coordinated weddings and events, developing strong skills in planning, supplier coordination, budgeting, and event logistics. Currently studying a Bachelor's degree in Marketing at Dublin Business School (part-time), with a proven ability to build strong relationships, manage multiple priorities, and deliver high-quality service in dynamic environments.
Overview
2
2
Languages
17
17
years of professional experience
Work History
Freelance Event Coordinator/Wedding Planner
Acting Faith Ministry
Dublin
06.2009 - Current
- Planned and coordinated my own wedding in 2024, managing all planning, budgeting, supplier negotiations and event execution.
- Planned and coordinated weddings and family events from concept through to completion.
- Liaised with venues, suppliers, decorators, photographers, caterers, and entertainment providers to ensure seamless event execution.
- Managed budgets, schedules, and event timelines to deliver successful events on time and within budget.
- Scheduled and facilitated meetings with clients and suppliers to discuss event details.
- Coordinated event logistics and resolved last-minute issues to maintain smooth operations and client satisfaction.
Customer Experience Advisor
Morgan Mckinley/PTSB
Blockrock Co.Dublin
07.2025 - 01.2026
- Responded to inbound customer calls about bank accounts, transactions, and banking inquiries, ensuring customer needs were addressed promptly. Verified customer identity and followed security procedures before discussing account information. Provided information about banking products, services, and company policies. Assisted customers with account-related requests and resolved queries efficiently. Resolved customer complaints professionally and escalated complex issues to appropriate departments for timely resolution. Documented customer interactions and account updates accurately to support service continuity and compliance. Achieved customer service and call quality targets in a fast-paced call centre environment. Worked closely with colleagues and other departments to ensure prompt
- Assisted customers with inquiries and provided product information effectively.
- Resolved customer complaints through active listening and problem-solving skills.
- Collaborated with team members to enhance customer service strategies.
Hotel Receptionist
Premier Inn Hotel
Dublin
09.2024 - 06.2025
- Welcomed guests and provided a professional, friendly first point of contact.
- Managed check-in and check-out procedures, ensuring seamless guest transitions and high satisfaction.
- Handled telephone, email, and in-person enquiries, delivering precise information on hotel services and local attractions to enhance guest experience.
- Processed reservations, room bookings, cancellations, and payments using the hotel's reservation system.
- Managed guest requests and resolved complaints promptly to ensure high levels of customer satisfaction.
- Coordinated with housekeeping, maintenance, and food & beverage teams to streamline service delivery and maintain guest satisfaction.
- Supported the team during busy periods while maintaining a professional and
Billing Representative
United Parcel Service (UPS)
Dublin
07.2017 - 08.2024
- Processed and validated customer invoices accurately and in accordance with company policies and service agreements.Resolved billing discrepancies, invoice disputes, and customer account issues promptly to enhance customer satisfaction.Monitored customer accounts to ensure accurate billing, payment allocation, and account reconciliation.Maintained accurate billing records and ensured data integrity across financial systems to support reliable financial reporting.Coordinated with internal departments, including Operations, Customer Service, and Finance, to resolve billing-related queries. Reviewed shipment charges, surcharges, and service fees to ensure correct invoicing. Processed credit notes, adjustments, and billing corrections. Assisted customers with invoice explanations and payment-related inquiries. Generated billing reports and supported month-end financial activities. Consistently met productivity, accuracy, and service-level targets in a high-volume environment. Ensured compliance with company procedures, financial controls, and data protection requirements. Participated in process improvement initiatives that streamlined billing operations and minimized errors.
- Processed customer billing inquiries and resolved discrepancies efficiently.
- Managed billing accounts using UPS billing software and systems effectively.
- Reviewed billing statements for accuracy and compliance with company policies.
Education
Bachelor of Arts - Marketing
Dublin Business School
Dublin City Centre06-2030
High Diploma In Bookkeeping/PayRoll
IBAT College
Dublin City Centre05-2021
Childcare QQI Level 5
Beaufort College Navan
Navan Co.Meath06-2016
European Study And Language QQI Level 5
Greenhill College Dublin
05-2012
Leaving Certification
Castleknock Community College
06-2009
Skills
- Event planning
- Budgeting and finance
- Schedule management
- Invoice generation
- Invoice processing
- Monthly billing management
- Data accuracy
- Banking Operations
- Microsoft Excel & MS Office
- CRM
- Customer service
- Guest relations
- Communication skills
- Attention to detail
- Time management
- Team Collaboration
- Organization
- Banking Administration
- Conflict Resolution
Languages
English
Proficient (C2)
C2
French
Proficient (C2)
C2
Timeline
Customer Experience Advisor
Morgan Mckinley/PTSB
07.2025 - 01.2026
Hotel Receptionist
Premier Inn Hotel
09.2024 - 06.2025
Billing Representative
United Parcel Service (UPS)
07.2017 - 08.2024
Freelance Event Coordinator/Wedding Planner
Acting Faith Ministry
06.2009 - Current
Bachelor of Arts - Marketing
Dublin Business School
High Diploma In Bookkeeping/PayRoll
IBAT College
Childcare QQI Level 5
Beaufort College Navan
European Study And Language QQI Level 5
Greenhill College Dublin
Leaving Certification
Castleknock Community College