Nabila Loudfi
Dublin,Ireland
Summary
Professional retailer with experience in managing operations, increasing sales, and improving customer satisfaction. Strengths include strong communication skills to build rapport with customers, and knack for identifying client needs to recommend suitable products effectively. Strong adaptability, and problem-solving abilities enable effective collaboration with team and successful client negotiations. Demonstrated record of fostering positive shopping experiences that lead to repeat business and have consistently achieved stores sales.
Overview
13
13
years of professional experience
Work History
Retail Sales Professional
DAA ,DUBLIN DUTY FREE
Dublin, Ireland
06.2023 - Current
- As part of Dublin Airport Aviation I been trained to fallow aviation security to ensure that our airport is safe at all the times, I am based at duty free shops,we offer our support to every concerns may passengers could have(gates, services, lounges, exit from airport ,alcohol and tobacco allowance , sensory room, smoking area) to make smooth experience in the airoport for our passengers.
- Acknowledge and greet customers as they enter in the store, kindly approach clients with effective communication and open questions to understand their needs and support them to find the right items, drive customers shopping by giving them information about product and suggest cross sales to keep high customer satisfactions and high IPT.
- Operated Alipay and EPOS system, opened and closed cash register daily, verifying opening and closing balance and re floating till at the end of the day. I have Numerical ability to calculate currency conversion as we accept worldwide currency
- I am fitted to stand for 10 hours shifts and I am able to lift heavy boxes to restock shop floor to ensure that the layout on our shelves is always full and tidy.
- Processing online orders by collecting orders, prepare items, ensure are ready for collection in the right pickup point and time, contacting passengers through mail or phone to update them about their parcel.
waitress
The bank on college green
Dublin, Ireland
11.2017 - 10.2022
- I conducted general administration duties for the mezzanine area by taking daily reservations, making table plans, seated guests in appropriate sections, communicate to hostess planned rotas to maximize the capacity of the mezzanine area that it can accommodates up to 30 seats, by myself I look after drinks and food orders, managing my one bar and winesellery.
- Active listening that engage me with customers to better understand needs, demonstrate full knowledge of all menu to build brand loyalty.
- Spoke to customers in multiple languages to resolve problems and answer questions
- Check promptly on customers satisfactions on while they are consuming their drinks and food, that allow identify immediately issues, analyzed menu items, contents and preparation methods to provide suggestions based on customer preference to achieve high customer satisfaction levels and provided solutions to problems with calm, clear communication and problem-solving.
- Trained new staff members in food and drink service, POS systems operation and restaurant cleaning protocols, offering encouragement and support to build confident restaurant team, communicate effectively with kitchen staff to ensure fast service, delivering meals quickly for optimum freshness.
- Influence customer decision-making by applying upselling and cross-selling to ensure their dining is an excellent experience.
- Confirmed ages of customers to identify eligibility and discontinued service to intoxicated guests.
waitress
Intercontinental hotel
Dublin, Ireland
10.2015 - 11.2017
- Optimize customer experience, serving each guest with sincere, positive and enthusiastic attitude, that made me been employee of the quarter after three months I started the job
- I been in charge to serve vip customer like Ennio Morricone, Martin Scorsese, ambassador, etc… Greet guests warmly and advising of ordering processes and daily specials, offer diners detailed allergen advice across the daily menus, arrange alternative selections for guests with food allergies through careful collaboration with kitchen teams ensuring optimal customer care safety
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards Check on designate tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback
- Enquire about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests
- Support management in distributing waiting staff across restaurant sections for optimize service efficiency, helping bar sections when is needed.
Barista
roly’s bistro
ballsbridge
08.2014 - 06.2015
- Demonstrated friendly and approachable bar service, proactively anticipating customers' needs to provide personalize experience
- Prepared both alcoholic and nonalcoholic drinks as required by customers, such as cocktails, coffees and soda
- Received orders from wait staff and delivered beverages to guests to support staff during busy periods
- Opened and closed bar tabs, transferring charges to restaurant as necessary
- Arranged glasses and plates to maintain organization and attractive displays
- Processed cash, credit card and voucher payments to fast track processes.
Social operator
social cooperative l’agora’
ancona, italy
02.2012 - 12.2012
- Cultural Mediator in a Youth Care Institution for refugees and individuals awaiting asylum.
- In charge of mediating between children and educators in everyday setting,helping the children overcome cultural barriers and ensure their inclusion in school and among peers through comprehensive listening .
Education
Intercultural Mediation
intercultural mediation – I.A.L.M. authority
Ancona, italy02-2013
High School Diploma -
Istituto Galileo Galilei
Jesi (AN), Italy06-2004
Skills
- Customer Service
- Positive and approachable
- Highly responsible and reliable
- Extensive hospitality background
- Effective sales techniques
- Product knowledge
- Interpersonal communications
- Active listening
- Training and mentoring
Languages
1,A1,3,B1,3,B1,6,C2,4,B2
Custom Section
Excellent interpersonal and communications skills enhanced by training and working as a cultural mediator , courteous customer service manners, very organized, ability to plan and prioritize, enthusiastic individual, multitasking, team player, quick problem solver in fast paced environments, competent with Microsoft Office Package.
Languages
Italian
First Language
English
Advanced
C1
Spanish
Elementary
A2
Arabic
Upper Intermediate
B2
Timeline
Retail Sales Professional
DAA ,DUBLIN DUTY FREE
06.2023 - Current
waitress
The bank on college green
11.2017 - 10.2022
waitress
Intercontinental hotel
10.2015 - 11.2017
Barista
roly’s bistro
08.2014 - 06.2015
Social operator
social cooperative l’agora’
02.2012 - 12.2012
Intercultural Mediation
intercultural mediation – I.A.L.M. authority
High School Diploma -
Istituto Galileo Galilei