Nabil Awad Gonzalez

- As a Music Research Analyst I gather data from various sources such as music streaming platforms, social media, and industry reports that involve quantitative data analysis, qualitative researches, or/and a combination of both by applying research methodologies and analytical skills to provide valuable insights into the music industry to help bridge the gap between the music and the data.

- Music coach, teacher and supervisor of children and teenagers during music classes, workshops and performances’.

• Translated tech blogs and articles from English to Spanish.
• Reviewed, edited and proofread translated documents for accuracy.
• Molded translation to reflect intended meaning and audience reading level.
• Offered translation support for interviews and employment-related processes concerning Spanish speakers.
• At times proof-read English articles and blogs.
• Created original social media content with consistent content and tone.
• Increased customer engagement through social media.

• Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
• Provided primary customer support to internal and external customers.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained and managed customer files, sales and databases.

• Suggested add-on services that would be helpful to customers and improve bottom line.
• Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Documented problems and corrective actions to maintain records.

• Created and deployed social media content

• Created and deployed social media content

• Incorporated stage props to engage audience and create unforgettable moments.
• Danced, sang and conducted games encouraging guest participation through playful antics and engagement.