Murat Kelleci
Bray
Summary
Leads busy Restaurant operations with a hands-on approach to service delivery, rota planning, stock control and cash reconciliation. Trains and motivates Front Of House and kitchen teams to maintain high standards, resolve issues quickly and support a positive guest experience. Controls budgets, monitors food safety and drives consistent service quality across every shift. Manages Food And Beverage service across restaurant and bar areas, balancing staff supervision, supplier ordering and inventory control to keep trading smooth. Implements clear procedures, staff training and health and safety checks to support compliance and dependable daily performance. Improves customer satisfaction by acting on feedback, supporting menu changes and maintaining strong service standards. Delivers practical support across hospitality, combining customer service, stock control, cash handling and food safety awareness to keep service organised. Adapts quickly to changing demands, supports colleagues and maintains punctual, reliable standards in busy environments. Contributes a calm, hardworking and team-focused approach that supports smooth day-to-day trading. Hospitality professional with strong background in managing restaurant operations, staff training, and customer service. Adept at overseeing inventory, coordinating with suppliers, and ensuring compliance with health and safety standards. Skilled in enhancing guest experiences and driving team performance. Experienced Restaurant Manager with strength in delivering high and consistent standards of customer service. Demonstrates strong skills in evaluating employee performance, providing training and guidance to leverage customer satisfaction. Brings natural flair for hospitality.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Restaurant Manager
Nardi foods ltd/Attico Restaurant
Monkstown, County Dublin
09.2021 - 05.2025
- I was the restaurant manager of this authentic very popular Italian restaurant where i am responsible of day to day running business and organizing weekly roster. managing budgets. ordering stokcs and doing weekly shopings, managing the bookings and doing the till at te end of the day. i am one of 3 key holders to shop
- I m very well organised, hard working, hands on, punctual individual
- Scheduled employees to keep shifts well-staffed.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Worked closely with chef and cooks to determine menu plans for special events or occasions.
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Analysed customer feedback, initiating changes in service and menu offerings to address concerns and boost repeat business.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Managed conflict resolution among staff and with customers, diplomatically addressing issues to maintain a positive atmosphere.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Monitored compliance with food hygiene regulations, conducting regular training sessions to ensure staff adherence to standards.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Interviewed and hired skilled personnel to fill restaurant positions.
- Educated staff members on procedural and menu changes.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Controlled budget and financial performance, closely monitoring expenditure and revenue to meet targets and drive profitability.
- Ran operations successfully according to industry best practices and owner standards.
- Coordinated staff schedules to ensure adequate coverage during peak times, balancing workload and minimising overtime costs.
- Optimised profits by controlling food, beverage and labour costs daily.
- Kept food storage and preparation equipment in good working order to maximise safety and cost-efficiency of operations.
- Managed daily operations of a busy city centre restaurant, overseeing both front-of-house and kitchen staff to maintain high service standards.
- Optimised stock levels for expected demand and minimised losses with proper rotation procedures.
- Led a team of 20 staff members, providing training and development to enhance service delivery and customer satisfaction.
- Identified, investigated and corrected restaurant service issues to maintain customer satisfaction.
- Managed rotas to cover high service level periods and avoid service delays.
- Performed restaurant walk-through to gauge timeliness and excellent service quality.
- Oversaw maintenance and repair of restaurant facilities, ensuring a clean and inviting environment for customers at all times.
- Maintained meticulous health and safety standards, achieving top ratings in all inspections and ensuring a safe dining environment.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Food and Beverage Manager
Parkview Hotel
Newtownmountkennedy, County Wicklow
11.2009 - 09.2021
- I have worked here for la long time, where i started as waiter and progressed quickly and swiftly to supervisor role then become food and beverage manager for 35 people and 3 bars and a restaurant
- Oversaw daily operations in the restaurant, maintaining high-quality customer service.
- Ran operations successfully according to industry best practices and owner standards.
- Educated staff members on procedural and menu changes.
- Implemented health and safety protocols, conducting regular inspections to comply with legislation.
- Engaged with patrons to boost customer service and identify ways to improve experiences.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Observed staff performance and provided feedback to facilitate achievement of team and individual goals.
- Managed food and beverage inventory by counting stock counts daily and ordering low-stock supplies when required.
- Conducted performance reviews for staff, setting objectives and addressing areas for improvement.
- Conducted regular inspections on kitchen equipment, machines and tools to confirm hygiene levels, safety and efficiency.
- Scheduled employees to keep shifts well-staffed.
- Negotiated with suppliers to secure cost-effective deals, reducing expenses without compromising quality.
- Managed inventory, placed orders for supplies, and monitored stock levels to maintain optimal operational flow.
- Optimised stock levels for expected demand and minimised losses with proper rotation procedures.
- Managed inventory control, reducing waste and optimising stock levels for operational efficiency.
- Worked closely with chef and cooks to determine menu plans for special events or occasions.
- Monitored customer feedback, implementing changes to rectify issues and bolster satisfaction levels.
- Implemented policy and procedure to standardise all bar and food service operations.
Baking, customer service
Tesco Dundrum
Dundrum
01.2004 - 01.2009
- Fresh food Counters (including fish, meat, deli(2years) and bakery)
- Keeping the stock level, recording the temp, recording the waste
- Baking, customer service-care, stock control
Restaurant Waiter
Diamond of Bodrum hotel
01.2002 - 01.2004
- Customer service, hygine, taking order
Waiter
Aphrodite Hotel
Dundrum
01.1997 - 01.2002
- Customer service, hygiene, order taking, ordering the stock for for restaurant
Education
Highschool - Computers
Fatsa High School
01-1995
Skills
- Customer service
- Inventory control
- Budget management
- Food safety compliance
- Rota scheduling
- Cash reconciliation
- Team building
- Stock control
- Staff motivation
- Conflict resolution
- Customer relations
- Performance coaching
- Operational leadership
Certification
First Aid Certification, B Driving Licence
References
- John, Gallagher, General Manager, 087 054 3244, Parkview Hotel
- John, Cleary, Section manager, Tesco Dundrum
- Ali Can, Sastim, General Manager, 00905353433842, Diamond of Bodrum Hotel (currently), Manager of Aphrodite Hotel until 2004
Timeline
Restaurant Manager
Nardi foods ltd/Attico Restaurant
09.2021 - 05.2025
Food and Beverage Manager
Parkview Hotel
11.2009 - 09.2021
Baking, customer service
Tesco Dundrum
01.2004 - 01.2009
Restaurant Waiter
Diamond of Bodrum hotel
01.2002 - 01.2004
Waiter
Aphrodite Hotel
01.1997 - 01.2002
Highschool - Computers
Fatsa High School