Munkhtsetseg Erdenebat
Ireland,Dublin
Summary
Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Waiter
Shangri La Hotel and Restaurant
Mongolia , Ulaanbaatar
2020.02 - 2022.08
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
Event Waitress
Blue Sky Restaurant
Mongolia , Ulaanbaatar
2019.01 - 2020.02
- Delivered efficient food and beverage service for + VIP events, serving crowds of up to guests.
- Optimised guest satisfaction by promptly addressing complaints, collaborating with management to resolve complex issues.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Facilitated smooth running of events by accurately anticipating planning and staffing needs.
Education
Bachelor of Business Administration - Accountant
The National University of Mongolia
Mongolia Ulaanbaatar 2018.09 - 2023.01
Skills
- Cleaning requirements
- Table service
- Spirits, wine and food service
- Upbeat, outgoing and positive
- Menu memorisation
- Food and beverage service
Languages
English
Intermediate
Timeline
Waiter
Shangri La Hotel and Restaurant
2020.02 - 2022.08
Event Waitress
Blue Sky Restaurant
2019.01 - 2020.02
Bachelor of Business Administration - Accountant
The National University of Mongolia
2018.09 - 2023.01
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