Mumin Zahoor Sheikh
Dubai
Summary
Results-driven IT Professional with 10+ years of experience in Business Analysis, System Integration, and Digital Transformation across the Telecommunications and Software sectors. Expert in requirements elicitation, solution design, stakeholder engagement, and delivery of customised software solutions aligned with business objectives. Proven ability to lead product development initiatives, define strategic technology roadmaps, and drive large-scale digital transformation programs. Brings valuable international project experience across the USA and Australia, supporting global client engagements, enterprise implementations, and strategic planning.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior IT Business Analyst, Product Management
Etisalat by e&
10.2021 - 08.2025
- Analyzed enterprise business processes, applications, and datasets to identify efficiency gaps and automation opportunities, improving operational performance by 20–30%.
- Translated complex business requirements into scalable technical solutions, ensuring alignment with IT architecture and business strategy.
- Led a major network transformation project within Etisalat, migrating 4.5 million customers from the Ericsson to the Huawei network node.
- Developed BRDs, FRDs, SRS, Use Cases, Process Flows, and Data Models for system enhancements and digital initiatives.
- Worked closely with senior stakeholders to define KPIs, SLAs, and performance metrics for digital platforms and core business processes.
- Led end-to-end requirement gathering, gap analysis, solution design, UAT coordination, and deployment support.
- Delivered IT and digital transformation projects across CRM, Billing, Order Management, Customer Experience, and Web/Mobile Platforms.
- Designed workflow diagrams, operating procedures, and role-based job descriptions to standardize operations.
- Identified hidden business risks, revenue leakages, and system inefficiencies, strengthening business continuity and profitability.
- Prepared high-level project cost and effort estimates covering scoping, analysis, design, development, testing, and integration.
- Delivered weekly and monthly milestone reports, risk logs, and roadmaps to PMO and executive leadership.
- Supported Agile delivery through JIRA-based sprint planning, backlog grooming, user story development, and UAT sign-off.
- Played a key role in change management, system adoption, and post-implementation performance tracking.
Senior Business Analyst
TA Digital
08.2020 - 01.2021
- Project: American Cancer Society
- Analyzed complex business requirements while assessing conflicts and dependencies with existing commercial and non-commercial systems and products.
- Partnered with clients and business stakeholders to validate and finalize requirements aligned with strategic business objectives.
- Aligned cross-functional project teams, technical resources, and delivery timelines to meet customer expectations through coordinated design governance.
- Led the creation of Epics, Features, and Techno-Functional User Stories across multiple Agile sprints, ensuring end-to-end traceability.
- Collaborated closely with technology, QA, and product teams to define Story Acceptance Criteria, refine product backlogs, and support sprint planning.
- Owned the development of technically focused epics and actionable user stories, ensuring solution feasibility, system accuracy, and implementation readiness
Subject Matter Expert (Advanced)
Amdocs Development Center
09.2015 - 03.2020
- Projects: SingTel-Optus Digital Transformation, ATT Mobility, US Cellular Web Evolution, Vodafone Germany
- Led business strategy and owned end-to-end requirements documentation for Customer Interaction and Order Management Systems based on stakeholder and operational needs.
- Directed end-to-end solution assessment and delivery using Agile development methodologies across multi-phase product development cycles.
- Designed and implemented comprehensive QA strategies, test plans, and execution frameworks aligned with project scope and risk priorities.
- Streamlined business and operational processes to improve efficiency, productivity, and service quality.
- Documented enterprise processes, standards, and best practices to establish a scalable and consistent operational framework.
- Developed detailed test documentation, including test plans, test cases, test reports, defect logs, and release notes to ensure delivery quality.
- Partnered closely with development, QA, and product teams throughout the requirements elicitation, design validation, and delivery lifecycle.
- Contributed to project governance, providing inputs for status reporting, RAID logs, and executive documentation.
Technical Engineer
IBM India Private Limited
09.2014 - 08.2015
- Project: ANZ Bank, Quantis Airlines
- Developed comprehensive Business and Technical Requirement Documents (BRD, FRD, SRS) to support accurate and scalable system implementation.
- Owned end-to-end requirement tracking and task management in JIRA, ensuring real-time visibility across delivery teams.
- Designed and maintained JIRA dashboards and project status reports to track sprint progress, risks, and delivery milestones.
- Performed data gathering, validation, and business-focused analysis, translating insights into actionable system and process requirements.
- Partnered with management and cross-functional teams to define business goals, functional needs, and solution priorities
Education
MBA - International Business
Pune University
Pune, IndiaB. Tech - Information Technology
Anna University
Chennai, IndiaSkills
- BSS and OSS systems
- Jira and Confluence Tools
- Customer Experience (UI/UX)
- Digital Transformation Expert
- E-Commerce Tool and Products
- Agile methodologies
- Outstanding analytical skills
- Technology architecture
- Product development and management
Accomplishments
- Recognition at APAC level town hall from Amdocs management in 2019
- Appreciation certificate for exemplary and professional contribution to US Cellular Project "Web Evolution" project.
- Winner of the PechaKucha Event for implementing the Idea of Artificial Intelligence and Machine Learning.
- Awarded Certificate of Recognition for excellent contribution in Amdocs for Optus Spring Project.
- 3 times Amdocs employee of the quarter award.
- Won first prize at National level technical symposium held in Vel’s University, Chennai.
Certification
- Google Analytics- Great learning
- Certified Agile Business Analyst - Udemy
- AWS Foundation- Udemy
Languages
English
Proficient (C2)
Hindi
Fluent
Timeline
Senior IT Business Analyst, Product Management
Etisalat by e&
10.2021 - 08.2025
Senior Business Analyst
TA Digital
08.2020 - 01.2021
Subject Matter Expert (Advanced)
Amdocs Development Center
09.2015 - 03.2020
Technical Engineer
IBM India Private Limited
09.2014 - 08.2015
B. Tech - Information Technology
Anna University
MBA - International Business
Pune University